SHL is a global talent assessment and psychometric testing company that provides software-based tools and analytics for recruitment, employee development, and workforce planning.
SHL is a global leader in talent assessment and psychometric testing software, headquartered in Thames Ditton, United Kingdom. The company provides online assessments, simulations, and analytics platforms used by employers for recruitment, employee development, succession planning, and broader workforce decisions. SHL’s tools include cognitive ability tests, personality questionnaires (such as occupational personality assessments), skills tests, coding and technical assessments, and video or virtual assessment solutions. These services are typically used by organizations rather than individual consumers, and are delivered through SHL’s secure web platforms accessed via shl.com.
A charge from SHL on your bank or card statement usually relates to the use of their assessment or talent management services. In most cases, the paying customer is an employer or HR consultancy that has purchased an annual or multi‑year software license, pay‑per‑use assessment credits, or a subscription bundle of tests. Less commonly, individuals may be charged for purchasing practice tests, test preparation materials, or self‑development assessments directly through SHL or via a hosted payment page. You may also see temporary authorization holds when a card is added or updated, or recurring billing if your organization has set up an automatically renewing subscription or agreed installment payments for a contract.
If you’re unsure about an SHL charge, first check any emails, invoices, or contracts from SHL or from the HR/recruitment provider that arranged assessments for your company. Log into your SHL account (or your organization’s SHL admin portal) via shl.com to review current subscriptions, assessment orders, and billing history. If you still have questions, contact SHL using the “Contact Us” or “Support” links at shl.com, or through your organization’s internal HR or procurement contacts who manage the SHL relationship. Common issues—such as duplicate payments, expired cards, unexpected renewals, or confusion between test-taker access and admin licenses—can usually be resolved by providing SHL support with your company name, billing email, invoice or PO number, and the last four digits of the card used.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SHL.
Why do I see a charge from SHL or SHL*ASSESSMENTS on my bank or card statement?
A charge from SHL typically appears when your organization has purchased talent assessments, assessment credits, or a software subscription for recruitment or employee development. The descriptor may look like “SHL,” “SHL*ASSESSMENTS,” or include a regional entity name. In some cases, individuals may see a charge after buying practice tests or self-assessment products directly via an SHL payment page. If you are a candidate taking an assessment for an employer, the fee is usually paid by the employer—not by you—unless you explicitly entered your own card details.
What billing or subscription models does SHL use, and what amounts are common?
SHL generally works on customized pricing for organizations, most often through annual or multi-year licenses, bundles of assessment credits, or pay‑per‑use agreements. You may see charges that correspond to contract milestones (such as annual renewals), bulk assessment packages, or larger one‑time invoices rather than small monthly consumer-style fees. Invoices are commonly billed in major currencies such as GBP, EUR, or USD, and the exact amount will match an SHL quote, contract, or purchase order agreed with your organization. If the charge does not match any known SHL contract, check with your procurement or finance team and then contact SHL with the invoice or reference number shown on the charge, if available.
How do I cancel or stop recurring SHL subscription charges?
To stop recurring SHL charges, the contract or subscription typically must be cancelled or non‑renewed by your organization’s authorized contact (such as an HR, talent acquisition, or procurement lead). Review your SHL agreement or renewal notice for the required cancellation notice period and instructions—many contracts renew automatically if not cancelled by a specific date. Your designated SHL account manager or SHL support (accessible via shl.com/contact-us) can confirm renewal dates and cancellation steps once they verify your company details and your authority to make changes. If you’re an individual who purchased a one‑off product, verify in your account or order confirmation whether you signed up for a recurring plan or a single purchase only.
How can I request a refund or dispute an unexpected SHL charge?
Start by checking your SHL contract, order form, or online purchase confirmation to understand what was agreed and whether the charge matches that agreement. If you still believe a charge is incorrect—such as a duplicate payment, billing after cancellation, or an accidental purchase—gather your invoice number, date and amount of the charge, and the last four digits of your card. Then contact SHL via the support or billing contact listed on your invoice, or through the contact form at shl.com, clearly explaining the issue and providing any supporting documentation. Refunds are handled according to SHL’s contractual and regional refund policies, so eligibility and timing may vary.
Why do I see a small or temporary SHL authorization hold on my card?
SHL or its payment processor may place a small temporary authorization on your card when you first add it, update your card details, or initiate a new order. This is a standard fraud-prevention and card validation step and is not a completed charge. Authorization holds typically appear as low‑value pending transactions and should automatically disappear or be reversed by your bank within a few business days. If a small ‘test’ charge remains posted after several days, contact your bank first, then reach out to SHL support with a screenshot of the transaction.
How can I see what my organization is being billed for in SHL?
If you are an SHL account administrator or authorized finance contact, you can usually access invoices, order history, and subscription details through your SHL admin portal or by requesting them from your SHL account manager. Log in via shl.com using your work email, then navigate to the administration, billing, or account section to review active licenses and usage. If you don’t have admin access, check internally with the HR, talent acquisition, or procurement team that manages SHL, as they are typically the owners of the contract and invoices. SHL support can also resend invoices or statements to the official billing contact on file.
I’m a candidate who took an SHL test—should I ever be charged directly by SHL?
In most recruitment processes, candidates do not pay SHL directly; the employer or recruiting organization pays for assessments. You might only see a direct charge from SHL if you personally purchased practice tests, preparation materials, or self‑development assessments through an SHL site and entered your own payment details. If you are a candidate and see an SHL charge you don’t recognize, search your email for any SHL purchase confirmations or receipts using your email address. If you find nothing, contact SHL via their candidate support page (linked from shl.com) and provide your name, email, and the transaction details so they can investigate.
How can I contact SHL about a charge or billing question?
Go to shl.com and use the “Contact Us” or “Support” links to reach the appropriate team—there are separate paths for corporate clients and assessment candidates. For billing questions, have your company name, invoice or quote number, billing email, and transaction date and amount ready. Many regions have local SHL offices or regional support numbers listed on the site if you prefer phone contact. For issues that originated via a recruitment agency or another service provider using SHL, you may also need to coordinate with that provider’s support team, as they may hold the primary contract with SHL.