SHL Group Pty Ltd

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SHL Group Pty Ltd is an Australian freight forwarding and logistics company that provides international parcel delivery, cross‑border e‑commerce shipping, warehousing, and customs clearance services.

Silverwater, New South Wales, Australia
shlexp.com

About SHL Group Pty Ltd

SHL Group Pty Ltd is an Australian freight forwarding and logistics provider based in Silverwater, New South Wales. Operating under the brand SHL Express (shlexp.com), the company specializes in international parcel delivery, cross‑border e‑commerce shipping, warehousing, and customs clearance services. They work with online retailers, marketplaces, and individual senders to move parcels between Australia and overseas destinations, coordinating with airlines, last‑mile couriers, and customs authorities to ensure timely delivery.

A charge from SHL Group Pty Ltd or SHL Express may appear on your bank or card statement when you pay for an international shipment, a delivery arranged through an online store, or value‑added services like customs processing, duties and taxes handling, or storage. In many cases, SHL processes shipping fees on behalf of e‑commerce merchants, so the name on your statement may list SHL Group Pty Ltd rather than the retailer where you placed your order. You might also see charges related to re‑delivery fees, address correction, parcel redirection, or customs clearance services, as well as adjustments after a shipment is weighed or measured more accurately.

If you’re unsure about a charge from SHL Group Pty Ltd, start by checking recent online orders involving international shipping and looking for tracking details or shipping confirmations that reference SHL or SHL Express. Log in to the website or marketplace where you made your purchase and review your order invoice, shipping breakdown, and any separate line items for duties, taxes, or handling. To resolve questions, visit shlexp.com and use their contact or support options, providing your full name, charge amount and date, and any tracking or order numbers you have. Common issues—such as duplicate charges, incorrect weight surcharges, or fees you don’t recognize—are typically sorted out by comparing the shipment record, the courier’s scan data, and the original order details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SHL Group Pty Ltd.

  1. SHL GROUP PTY LTD SILVERWATER AUS

Frequently Asked Questions

Why is SHL Group Pty Ltd charging me for an online purchase I made from another store?

SHL Group Pty Ltd often handles the logistics and international shipping for e‑commerce retailers and marketplaces, so the shipping or customs‑related part of your order may be billed under their name instead of the store where you placed the order. Check the shipping section of your order confirmation or tracking email—if SHL or SHL Express is mentioned as the carrier or logistics partner, that usually explains why their name appears on your statement. The charge typically corresponds to shipping, handling, or duties/taxes collection, not the product itself.

What types of fees or amounts does SHL Group Pty Ltd commonly charge?

SHL Group Pty Ltd generally charges for international parcel delivery, cross‑border e‑commerce shipping, customs clearance services, and any applicable duties and taxes they collect on behalf of customs authorities. Amounts can range from modest shipping fees for small parcels to higher charges for heavier, express, or multi‑parcel shipments, and sometimes include surcharges for remote areas or oversized items. In some cases, you may also see a separate fee for customs processing or administration, especially for higher‑value imports.

Does SHL Group Pty Ltd offer subscriptions or recurring billing for their services?

SHL Group Pty Ltd does not typically operate on a consumer subscription model like streaming services; most individual customers are charged per shipment or service. However, business and frequent‑shipper clients may have ongoing shipping arrangements or accounts where charges recur as parcels are dispatched each week or month. If you see regular charges, review your business shipping account or any e‑commerce integration that might be automatically sending parcels via SHL.

Why do I see an adjusted or second charge from SHL Group after my original shipping payment?

In logistics, the final charge can change if the actual weight or dimensions of a parcel differ from what was declared at the time of booking. SHL Group Pty Ltd may issue an adjustment for under‑declared weight, oversized parcels, address corrections, or additional handling, which can appear as a second or updated charge. Review the shipment details or invoice from your retailer or from SHL to see if an adjustment notice was issued; this will usually explain any difference between the initial quote and final amount.

How can I dispute a charge or request a refund from SHL Group Pty Ltd?

To dispute a charge, first gather your documentation: bank statement showing the charge, order confirmation, tracking number, and any invoices. Then visit shlexp.com and use their contact or support page to submit a billing enquiry, clearly stating the date, amount, and reason you believe the charge is incorrect (for example, duplicate billing, cancelled shipment, or incorrect surcharge). SHL’s billing or customer service team will normally review the shipment record and, if they confirm an error, arrange a partial or full refund back to your original payment method in line with their policies and any agreements with the originating retailer.

Can I cancel or change a shipment that is being handled by SHL Group Pty Ltd?

Whether a shipment can be cancelled or changed depends on its status and the terms set by the store or platform where you placed the order. If your order is still processing, you should first contact the retailer or marketplace and request cancellation or an address change, as they control the order and label creation. Once SHL has collected or processed the parcel, changes may be limited or may incur extra fees, and any refunds for products are usually handled directly by the seller rather than SHL.

Why do I see a pending or temporary SHL Group charge on my card that later disappears or changes amount?

Some logistics and payment systems place a temporary authorization hold on your card to verify funds before finalizing the shipment charge. This can show as a “pending” charge from SHL Group Pty Ltd, sometimes for an estimated amount, which is later replaced by the final, settled transaction once the shipment is confirmed and rated. The original pending authorization should fall off your statement automatically within a few business days and should not be counted as an extra charge.

How do I contact SHL Group Pty Ltd about a mystery charge on my statement?

Go to shlexp.com and look for the Contact or Support section, where you’ll typically find a web form or listed email and phone details for customer and billing enquiries. When reaching out, include your full name, the last four digits of the card charged, the exact amount and date of the transaction, and any order or tracking numbers from your online purchase. Providing a screenshot of the bank statement line (with sensitive data hidden) can also help their team locate the transaction more quickly and give you a clear explanation of the charge.

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