Question 1

Why did Shoalshade Pty Ltd charge me when I only had a quote for curtains or blinds?

Accepted Answer

In many cases, Shoalshade (trading as Budget Curtains or Shoalhaven Shade Solutions) will only charge after you have formally accepted a written quote or paid a deposit to proceed with a custom order. If you provided your card details during a measure‑and‑quote visit and agreed to a deposit or booking fee, that amount may be processed later on the day the order is confirmed. Review the paperwork or email quote you received—terms about deposits, booking fees, and when your card would be charged are usually listed there. If you believe work was not authorized, contact the business directly with your quote number and transaction date to clarify.

Question 2

What are typical amounts I might see from Shoalshade Pty Ltd on my bank statement?

Accepted Answer

Common Shoalshade charges are often deposits or progress payments in the range of AUD $100–$1,000 for residential jobs, and higher amounts for full installations or commercial projects. Smaller charges may relate to call‑out or measure‑and‑quote fees (where applicable), while larger single charges often represent the final balance for custom curtains, blinds, awnings, or shade sails. Your exact amount will depend on the size of the project, materials chosen, and whether installation was included. Compare the charge to the totals and payment schedule shown on your quote or invoice.

Question 3

Does Shoalshade Pty Ltd offer subscriptions or recurring payments?

Accepted Answer

Shoalshade’s services are typically one‑off supply and installation projects rather than ongoing subscriptions. However, you may see more than one charge if your payment was split into a deposit, progress payment, and final balance, or if additional work or alterations were requested after the initial installation. If you are seeing a regular repeated charge (for example, monthly), contact Shoalshade and your bank to confirm it is not a mislabelled transaction from another merchant. Provide dates and amounts so they can investigate whether multiple invoices were issued.

Question 4

How can I cancel or change a Shoalshade order after my card has been charged?

Accepted Answer

To cancel or alter an existing order, you’ll need to contact Shoalshade (or the Budget Curtains/Budget Curtains & Blinds/Shoalhaven Shade Solutions office shown on your paperwork) as soon as possible. Because most of their products are custom‑made, there may be cut‑off times for changes and cancellation fees once manufacturing has started. Have your quote or invoice number, installation address, and payment details ready so they can locate your file quickly. They can explain what portion of your payment is refundable and whether any restocking or processing fees apply.

Question 5

How do I request a refund or dispute a Shoalshade Pty Ltd charge?

Accepted Answer

Start by locating your quote, invoice, or receipt and any emails or SMS messages related to the job, then contact Shoalshade directly using the contact details provided there. Explain the issue—such as being charged the wrong amount, being billed twice, or cancelling within the agreed terms—and request a correction or refund. If you can’t find your paperwork, use the business name and your installation address or approximate job date so they can search their records. If you cannot resolve the issue with them, contact your bank or card issuer to lodge a dispute, providing copies of any written agreements and correspondence.

Question 6

Why do I see Shoalshade Pty Ltd on my statement instead of Budget Curtains or Shoalhaven Shade Solutions?

Accepted Answer

Shoalshade Pty Ltd is the underlying legal company name that may appear on your bank or card statement, even if you dealt with a showroom or representative using the trading names Budget Curtains, Budget Curtains & Blinds, or Shoalhaven Shade Solutions. Some terminals and banks display the legal entity, while others show the trading name. If the location on the statement shows NSW or the Shoalhaven region and the date aligns with a curtain, blind, or awning order, it is likely the same business you dealt with. Check your receipts—often both the trading name and the company name (Shoalshade Pty Ltd) will be printed there.

Question 7

Can Shoalshade place a temporary authorization hold on my card?

Accepted Answer

For some transactions, especially when card details are taken over the phone or to secure a booking, Shoalshade or its payment processor may place a temporary authorization on your card to verify funds. This can appear as a pending charge that later disappears or is replaced by the final settled amount once the invoice is processed. These holds are usually for the quoted deposit or full amount and should clear automatically if the transaction is not completed. If a pending hold remains for more than a few business days, contact your bank and Shoalshade with the exact amount and date so they can investigate.

Question 8

How can I confirm which invoice or job a Shoalshade charge relates to?

Accepted Answer

Match the date and amount on your statement to any Shoalshade/Budget Curtains/Shoalhaven Shade Solutions quote, invoice, or receipt you have, including printed copies left by installers. If you cannot find documentation, contact the company and provide your full name, installation address, approximate job date, and the exact charge amount from your statement. They can usually look up your record in their system and tell you what products were supplied and when. This is the fastest way to confirm whether the charge is correct and tied to a specific job at your property.

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