Shop225

Restaurant95% confidence

Shop225 is an award‑winning Italian pizzeria and restaurant in Melbourne specializing in Neapolitan-style pizza, house‑made pasta and inclusive menus with extensive gluten‑free and vegan options.

Pascoe Vale South, Victoria, Australia
shop225.com.au

About Shop225

Shop225 is an award‑winning Italian pizzeria and restaurant located in Pascoe Vale South, Victoria, known for its authentic Neapolitan‑style pizzas, house‑made pasta, and inclusive menu design. The restaurant focuses heavily on quality ingredients, including long‑fermented pizza dough, traditional Italian techniques, and carefully sourced toppings. Shop225 is particularly recognized for catering to diverse dietary needs, offering extensive gluten‑free and vegan options prepared to strict standards to reduce cross‑contact where possible. Guests can typically dine in, order takeaway, or use third‑party delivery platforms, depending on availability.

A Shop225 charge may appear on your bank or card statement when you pay for a meal in‑restaurant, place a takeaway or delivery order, or purchase beverages and add‑ons such as desserts or sides. If you ordered online or through a delivery partner, the charge may be processed under “Shop225,” “Shop 225,” or a variation including “Pascoe Vale South” or “VIC.” Some banks temporarily show an authorization hold (a pending amount) when you first tap or insert your card; this is usually updated to the final transaction total, including any tips or surcharges, once the payment is fully processed. If you made multiple visits or placed more than one order in a short period, you may see separate charges for each transaction.

If you’re unsure about a Shop225 charge, start by checking your recent dining history, email or SMS order confirmations, and any receipts from in‑store, pickup, or delivery orders around the transaction date. Compare the amount on your statement to the total shown on your receipt or in your delivery app order history. For questions or discrepancies, you can contact Shop225 directly via the contact details on their website (shop225.com.au), by calling the restaurant during business hours, or by reaching out through their social media or booking platform. Have the date, exact amount, and last four digits of the card ready so staff can help locate the transaction; if the issue cannot be resolved with the restaurant, you can then follow up with your bank or card issuer for further investigation.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shop225.

  1. SHOP225 PIZZERIA +61390774904 AUS
  2. SHOP225.COM.AU +61426567000 AU

Frequently Asked Questions

Why do I see a Shop225 charge on my card if I only ordered food once?

Each time you dine in, pick up takeaway, or place a delivery order that is processed directly by Shop225, a separate transaction will appear on your statement. If you visited with a group and split the bill, there may be multiple smaller charges instead of one larger one. Also check whether you placed a separate order for drinks, desserts, or a late add‑on, which can show up as an additional charge.

Can Shop225 place an authorization hold or a different pending amount on my card?

Some banks will display a temporary authorization when your card is first processed, which may differ slightly from the final total. This can happen if the amount is adjusted to include tips, surcharges, or changes to your order (such as adding or removing items). Authorization holds generally fall away or update to the final amount within a few business days; if a hold doesn’t clear, contact your bank and, if needed, Shop225 for transaction details.

Why is the Shop225 amount higher than the menu total I remember?

The final amount can be higher than the base menu price due to extras such as added toppings, premium cheeses or gluten‑free bases, drinks, desserts, or public holiday/weekend surcharges where applicable. If you ordered via a delivery partner, their service, delivery, and platform fees are added on top of menu prices and may be charged in a single combined amount. Review your itemized receipt or delivery app order history to see a breakdown of all components that make up the total charged.

How do I get a copy of my receipt or tax invoice from Shop225?

If you paid in‑restaurant, you may have received a printed receipt at the time of payment; if it’s misplaced, you can contact Shop225 and request a copy. Provide the approximate date and time of your visit, the total amount, and the last four digits of your card so staff can locate the transaction. For online or delivery orders, check your confirmation email or the order history section of the platform you used, which often includes an itemized tax invoice.

How do I dispute a Shop225 charge or request a refund for an incorrect amount?

If you believe you were charged incorrectly, contact Shop225 directly as soon as possible with your receipt or screenshot of the transaction. The restaurant can review their point‑of‑sale records, check for duplicate transactions, and correct obvious errors, often by reversing or adjusting the charge. If you cannot resolve the issue with the restaurant, you can then raise a formal dispute with your bank or card issuer, who may ask for any receipts or written communication you have with Shop225.

I see a Shop225 charge, but I ordered through a delivery app—why isn’t the app’s name on my statement?

Depending on how the delivery platform processes payments, the transaction may appear under either the app’s name or the restaurant’s merchant name, in this case Shop225. Some platforms pass the payment through directly to the venue with their own service fees embedded in the total amount. Check your delivery app order history for an order from Shop225 that matches the date and amount; if you still can’t identify it, contact the app’s support or Shop225 with those details.

Can I cancel or change a takeaway or delivery order from Shop225 after I’ve been charged?

Order changes and cancellations depend on timing—once the kitchen has started preparing your food, adjustments may not be possible. If you need to alter or cancel an order placed directly with Shop225, call the restaurant immediately using the phone number on their website. For orders placed via delivery apps, you must request changes or cancellations through the app, which will apply its own policies about refunds or credits.

What should I do if I see multiple Shop225 charges I don’t recognize?

First, verify with family members or anyone else who may have used your card whether they visited or ordered from Shop225 around those dates. If no one recognizes the transactions, contact Shop225 with the dates and amounts to see if they can identify whether the card was used in‑person or via a phone/online order. If you still suspect unauthorized use, immediately notify your bank or card issuer so they can block the card, investigate, and potentially reverse fraudulent transactions.

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