Shophouse Kitchen is a casual Cantonese/Asian restaurant located in Melbourne’s QV (Queen Victoria Village) precinct, serving roast meats, dumplings and other classic Chinese dishes in a food-court style setting.
Shophouse Kitchen is a casual Cantonese and broader Asian restaurant located in Melbourne’s QV (Queen Victoria Village) precinct. Operating in a modern food‑court style setting, they specialise in classic Chinese comfort dishes such as roast duck, barbecue pork, soy chicken, wonton noodle soups, dumplings, rice and stir‑fried specialties. Guests can typically order at the counter, choose from set meals or à la carte dishes, and either dine in the shared QV seating area or take food away. Current menu details, opening hours and general information are available at shophousekitchen.com.au.
A Shophouse Kitchen charge may appear on your bank or card statement after you’ve paid for dine‑in or takeaway meals at their QV location, or when you’ve ordered their food through a delivery platform or online ordering system that passes the payment through under their name. The amount could reflect a single meal, multiple items on one bill, or a group payment where you covered the table. In some cases you may see a small pre‑authorization or “pending” amount if your card was used to open a tab, if the payment terminal briefly checked your card, or if you ordered via a third‑party app that first verifies your card before finalising the actual charge.
If you’re unsure about a Shophouse Kitchen charge, start by checking your calendar, email receipts, text confirmations from food delivery apps, and any QV dining you may have done on the date shown. Look for corresponding receipts in your wallet or digital wallet history, and review orders in platforms like Uber Eats, DoorDash or similar to see if the transaction is linked. To resolve questions, contact Shophouse Kitchen directly using the phone or contact details listed on shophousekitchen.com.au and provide the exact transaction date, amount and last four digits of your card so staff can look up the payment. If you suspect an error or duplicate charge, speak with the restaurant first, and if it can’t be resolved, follow up with your bank or card issuer to dispute the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shophouse Kitchen.
Why do I see a charge from Shophouse Kitchen on my card statement?
This charge usually comes from paying for food or drinks at Shophouse Kitchen in the QV precinct, either for dine‑in, takeaway, or a shared bill where your card was used. It can also appear if you ordered their food through a delivery or online ordering platform that passes the restaurant name through to your statement. Check your recent dining activity around the transaction date, including any group meals you might have paid for on behalf of others.
What are typical amounts for a Shophouse Kitchen transaction?
Transaction amounts vary depending on what you ordered, but charges commonly reflect individual meals, combo plates, dumpling dishes, and drinks, or a shared bill for several people. A smaller amount might indicate a quick solo meal or snack, while higher totals may be from large group orders or takeaway for multiple people. Always compare the statement amount with your receipt or the order total shown in any delivery app you used.
Can Shophouse Kitchen place a temporary hold or pre‑authorization on my card?
You may occasionally see a small pending amount or temporary hold if your card was used to open a tab, if the payment terminal ran a pre‑authorization, or if you placed an online or app‑based order that first verifies your card. These holds are typically released automatically and replaced by the final transaction amount once the payment is completed. If a pending hold does not drop off within a few business days, contact your bank or card issuer for an update and, if needed, confirm with the restaurant.
How do I get a copy of my receipt for a Shophouse Kitchen purchase?
If you dined in or ordered takeaway, the receipt is usually printed at the time of payment—check your physical receipts or photos if you typically photograph them. For delivery or online orders, log into the relevant app or platform and review the order history for a detailed invoice. If you still can’t find it, you can contact Shophouse Kitchen directly (using the contact details on shophousekitchen.com.au) with the date, time, and amount so they can try to locate a copy of your transaction record.
How do I request a refund or correction for an incorrect Shophouse Kitchen charge?
Start by contacting Shophouse Kitchen as soon as you notice a possible error, providing the exact charge amount, date, and the last four digits of your card so staff can check their records. If the issue arose through a delivery service (wrong items, missing order, or cancellation), you may need to request a refund directly through that app’s help or support section, as they often process payments on the restaurant’s behalf. If you believe the transaction is fraudulent or you cannot resolve it with the restaurant or delivery platform, contact your bank or card issuer to dispute the charge.
Why is the name on my statement slightly different from 'Shophouse Kitchen'?
Some banks and payment processors abbreviate or slightly alter merchant names, so the charge may appear as a shortened version, include 'QV' or 'Melbourne', or show an internal trading name linked to Shophouse Kitchen. This is normal and still refers to the same business. If you’re unsure whether a slightly different label is Shophouse Kitchen, compare the transaction location (Melbourne/VIC) and date with when you visited QV or ordered their food.
How can I contact Shophouse Kitchen about a charge on my account?
Visit shophousekitchen.com.au to find their current contact details, including phone number and, where available, an email or contact form. When you reach out, have your statement handy with the transaction date, exact amount, and the last four digits of the card used so staff can more easily look up the payment. If you visited at a busy time (like lunch or dinner rush), be prepared to provide an approximate time and any details about your order or table to help them locate the transaction.
What should I do if I don’t recognize a Shophouse Kitchen charge at all?
First, confirm that no one in your household or workplace used your card for a meal or takeaway from QV, and check any delivery accounts linked to your card for recent orders. If nobody recognizes the transaction and you have no matching receipts or app orders, contact Shophouse Kitchen to see if they can identify the charge in their system. If it still appears unfamiliar or suspicious, immediately notify your bank or card issuer, lock or replace your card if advised, and follow their process for reporting and disputing unauthorized transactions.