Shoryu Ramen

Restaurant95% confidence

Shoryu Ramen is a UK-based restaurant group specializing in Hakata-style tonkotsu ramen and other Japanese dishes, with multiple locations across London and other UK cities including a branch at Carnaby Street.

London, United Kingdom
shoryuramen.com
Owned by Japan Centre Group

About Shoryu Ramen

Shoryu Ramen is a UK-based restaurant group known for its authentic Hakata-style tonkotsu ramen, inspired by the ramen bars of Fukuoka in Japan. Founded in London, Shoryu has several locations across the city (including Carnaby, Soho, Liverpool Street, and more) as well as branches in other UK cities. In addition to rich, 12-hour pork bone broth ramen, they serve Japanese small plates, bao buns, gyoza, katsu curry, desserts, and a selection of Japanese beers, sake, and cocktails. Guests can dine in, order takeaway, or use third‑party delivery services linked from shoryuramen.com.

A Shoryu Ramen charge may appear on your bank or card statement when you pay for a meal in one of their restaurants, place a click‑and‑collect or takeaway order online, or order via a delivery partner such as Deliveroo, Uber Eats, or Just Eat (in which case the descriptor may reference the delivery platform instead). Charges can include the main bill, service charge, pre‑paid bookings or deposits for larger groups, or gift card purchases. Some banks may show location-specific descriptions like “SHORYU RAMEN CARNABY LONDON” or similar. You may also see a temporary authorization hold when a card is opened at the table or when you place an online order, which is later adjusted to the final amount including any tips.

If you’re unsure about a Shoryu Ramen charge, start by checking your recent restaurant visits, online orders, and food delivery app history around the date of the transaction. Look at your email for order confirmations or booking details from Shoryu Ramen or a delivery partner, and compare the billed amount with your receipt, including service charge and tip. To resolve questions, you can contact the specific restaurant branch (phone and address are listed on shoryuramen.com/locations) or use the contact form on their website with the date, amount, and last four digits of your card. For billing disputes, incorrect amounts, or suspected fraud, contact both Shoryu (with any receipts you have) and your bank or card issuer to review or raise a chargeback if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoryu Ramen.

  1. SHORYU CARNABY STREET UNITED KING GBR

Frequently Asked Questions

Why do I see a charge from Shoryu Ramen on my statement when I don’t remember dining there?

Many Shoryu Ramen transactions are linked to in‑person dining, but the charge may also come from a takeaway, click‑and‑collect order, or a delivery placed through apps like Deliveroo, Uber Eats, or Just Eat. Check those apps and your email for orders around the transaction date, as the Shoryu name may appear even when you ordered through a third party or when another member of your group paid using your card.

What are typical amounts I might be charged by Shoryu Ramen?

For a single person, a Shoryu Ramen bill often ranges from about £12–£25, depending on the ramen choice, sides, and drinks. For two or more people, bills commonly appear between £30–£80, plus an optional service charge (usually 12.5%) and any additional tip. Online and delivery orders may show similar ranges, sometimes with added delivery and platform fees if ordered through a third party.

Why is there a Shoryu Ramen charge that’s slightly higher than the amount on my receipt?

The final amount can be higher than the base bill if a discretionary service charge (often 12.5%) and/or an additional tip was added when you paid. Some payment systems first pre‑authorize your card for the bill amount and then adjust it to include service and tip after you confirm. Review your receipt to see if a service charge or gratuity was included, and compare it to the final posted transaction.

What is a pending or small ‘authorization’ charge from Shoryu Ramen?

When you open a tab at a Shoryu Ramen restaurant or place an order online, the card terminal or payment processor may place a temporary authorization hold on your card. This can appear as a pending amount that is slightly different from the final bill, or occasionally as a small test charge. These authorizations are automatically reversed or updated to the final settled amount within a few days, depending on your bank.

How can I get a copy of my receipt or check what was included in my Shoryu Ramen bill?

If you dined in, your detailed receipt is normally provided at the table; if you no longer have it, you can contact the specific branch you visited with the date, approximate time, and amount so they can look it up. For online or delivery orders, check your email inbox and spam folder for order confirmations from Shoryu Ramen or from the delivery app you used. You can also log into your account on the relevant delivery platform to view past orders and line‑item details.

How do I request a refund or correct an incorrect charge from Shoryu Ramen?

Contact the restaurant location where the transaction took place as soon as possible; phone numbers and addresses are listed on shoryuramen.com under ‘Locations’. Provide the date, time, amount, and last four digits of your card, as well as a copy of your receipt if you have it. If the order was placed through a delivery partner, you may need to request adjustments or refunds through the app’s support section, as they process payments on Shoryu’s behalf. If you suspect fraud or cannot resolve the issue with the merchant, contact your bank or card issuer to dispute the charge.

How do I cancel or change a Shoryu Ramen booking or prepaid deposit?

If you made a table booking or paid a deposit for a large group, you’ll usually receive a confirmation email with terms, including any cancellation window and fees. To cancel or amend, follow the instructions in that email or contact the specific Shoryu branch directly. Depending on their policy and how close it is to your reservation time, your deposit may be fully refundable, partially refundable, or non‑refundable.

Does Shoryu Ramen offer gift cards, and could this charge be for one?

Shoryu Ramen has offered gift vouchers and occasionally digital gift cards that can be purchased online or in-store, which would appear as a card transaction similar to a regular meal. These are often for round amounts such as £20, £30, £50, or £100. If the amount on your statement matches a round figure and you or someone in your household recently bought a gift, check your email for a voucher confirmation or ask the intended recipient if they received a Shoryu gift card.

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