signNow

Software94% confidence

signNow is an electronic signature and document management platform that lets users create, send, and securely sign documents online.

Boston, MA
signnow.com
Owned by airSlate, Inc.

About signNow

signNow is an electronic signature and document management platform that allows individuals and businesses to create, send, and securely sign documents online. Part of the airSlate business automation suite, signNow focuses on legally binding e-signatures that comply with major regulations such as ESIGN, UETA, and eIDAS. Users can upload PDFs or other documents, add signature and form fields, set signing orders, and track document status in real time. The service is used by freelancers, small businesses, and large enterprises for contracts, HR paperwork, sales agreements, and other legally sensitive documents.

A signNow charge may appear on your bank or card statement when you sign up for a paid subscription, upgrade from a free trial, or add extra users to your account. Common billing scenarios include monthly or annual subscription fees, per-user charges on Business or Enterprise plans, and occasional overage charges if you exceed plan limits. You might also see a temporary $1–$5 authorization hold when you first add or update a payment method; this is used to verify your card and is automatically reversed by your bank. If you started a free trial and did not cancel before it ended, it can convert to a paid plan and generate a recurring charge.

To verify a signNow charge, log into your account at signnow.com and check the “Billing” or “Subscription” section for your active plan, billing history, and invoices. Look at the date and amount on your bank statement and match it to the receipts or invoices in your signNow account or in your email. If you still have questions, you can contact signNow support through their help center on signnow.com, typically via support form or email, and provide the last 4 digits of the card, charge date, amount, and billing descriptor. Common issues—such as unexpected renewals, duplicate subscriptions under different email addresses, or confusion between monthly and annual billing—are usually resolved by adjusting your plan, cancelling auto-renewal, or requesting a refund when eligible under their policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to signNow.

  1. SIGNNOW +16175000397 US

Frequently Asked Questions

What are the typical subscription prices for signNow and how are they billed?

signNow commonly offers tiered plans such as Business, Business Premium, and Enterprise, generally priced per user per month, with discounts for annual billing. As an example, Business plans are often around $20–$30 per user/month and higher tiers cost more depending on features and team size. Charges appear as recurring monthly or yearly fees on the card you have on file, and exact pricing can vary by region and current promotions, so the most accurate rates are listed on signnow.com/pricing.

Why am I seeing a recurring signNow charge each month or year?

signNow subscriptions renew automatically at the end of each billing cycle, either monthly or annually, until you cancel. If you signed up for a trial and added your payment details, the plan may have converted to a paid subscription when the trial ended. The recurring charge represents your active plan and any additional users or add-ons associated with your account.

How do I cancel or pause my signNow subscription so I stop getting charged?

To cancel, log in to your account at signnow.com, go to your Account or Billing/Subscription settings, and select the option to cancel or turn off auto-renewal for your plan. Your access typically remains active until the end of the current paid billing period, after which you will not be charged again. If you manage signNow through a reseller, marketplace, or app store, you may need to cancel through that provider’s billing portal instead.

Why did I get charged by signNow after a free trial?

When you start a signNow free trial and enter payment information, the account is usually set to convert into a paid subscription automatically when the trial ends, unless you cancel beforehand. If you see a charge immediately after the trial period, it is likely the first billing cycle for your chosen plan. You can confirm your trial end date and plan details in your Billing section and contact support if you believe you were charged in error.

What is the small $1–$5 signNow charge or pending transaction on my card?

A small charge or pending transaction (often $1–$5) from signNow is typically an authorization hold used to verify your payment card when you sign up or update billing details. This is not an actual fee from signNow and should automatically drop off or be reversed by your bank within a few business days. Only your actual subscription or purchase amount will be captured and permanently charged.

How can I request a refund for a signNow charge I wasn’t expecting?

If you believe you were incorrectly charged, first review your Billing page and invoices in your signNow account to see what plan or renewal the charge corresponds to. Then contact signNow support via the help center on signnow.com, providing the charge date, amount, and the email address tied to your account. Refund approval depends on their current refund policy, the timing of your request, and whether services have already been used in the billing period.

I see multiple signNow charges—could I have more than one account?

It’s possible to have multiple signNow subscriptions tied to different email addresses, teams, or business entities, which can result in more than one charge. Check all email accounts you may have used for sign-ups for signNow welcome messages, invoices, or renewal notices. If you suspect duplicate accounts, contact support with details of all relevant email addresses and card information (last 4 digits only) so they can locate and consolidate or cancel extra subscriptions if appropriate.

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