SignUp.com

Software90% confidence

SignUp.com is an online scheduling and group management platform that helps organizers coordinate volunteers, events, and activities with digital sign-up sheets and automated reminders.

Austin, TX
signup.com
Owned by VolunteerSpot, Inc.

About SignUp.com

SignUp.com is a cloud-based coordination and scheduling platform operated by VolunteerSpot, Inc. that provides online sign-up sheets, volunteer scheduling tools, and event management features for schools, nonprofits, community groups, workplaces, and families. Organizers can create digital signups for shifts, tasks, donations, appointments, and events, then share links so participants can choose their own timeslots from any device with no account required. The service offers both free and paid plans with additional features such as advanced reporting, SMS reminders, assistant organizers, custom questions, waivers, and hours tracking.

A charge with a descriptor like "SignUp *TheSnohomishRiver888-385" typically appears when an organizer has used SignUp.com to collect money for an activity—such as event fees, donations, team dues, class funds, or fundraising contributions—or when an organizer has purchased a paid SignUp.com subscription plan (e.g., Starter, Plus, Max, or Campus) billed annually. SignUp.com integrates with payment processors like Stripe and PayPal to accept credit card or bank payments directly through the signup page, and some campaigns may show a specific event or group name (such as "TheSnohomishRiver") in the statement descriptor alongside SignUp.com’s name.([support.signup.com](https://support.signup.com/Pricing?utm_source=openai))

If you have questions about a SignUp.com charge, first review recent emails from the group or organizer who may have used SignUp (such as a school, team, nonprofit, or community event) and search your inbox for “signup.com” or the event/group name referenced in the descriptor. You can also revisit the invitation link or "Find My SignUp" on their site to locate your activity. If you still don’t recognize the charge, gather the exact date, amount, and descriptor from your statement and contact SignUp.com support through their online contact form or help center; they can help identify the related organizer or contribution. For suspected fraud, contact your bank or card issuer promptly to dispute the transaction and request a new card.([support.signup.com](https://support.signup.com/About?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SignUp.com.

  1. SignUp *TheSnohomishRiver888-385

Frequently Asked Questions

Why do I see a charge from "SignUp *TheSnohomishRiver" on my card statement?

This descriptor indicates a payment processed through SignUp.com for an activity or campaign labeled "The Snohomish River" (for example, a fundraiser, event fee, or group contribution). Organizers use SignUp.com to collect money for events and volunteer activities, so the charge is typically tied to a signup you or someone in your household completed for that specific group or event.

What types of charges can come from SignUp.com and what are common amounts?

Charges from SignUp.com may be (1) annual subscription fees for organizers using paid plans such as Starter (~$99.99/year), Plus (~$249.99/year), or Max (~$499.99/year), or (2) one-time payments or contributions you make through a signup page for things like team dues, event tickets, or donations. The exact amount will match what was shown on the SignUp payment or contribution form at checkout.([support.signup.com](https://support.signup.com/Pricing?utm_source=openai))

How can I confirm which event or organization my SignUp.com charge is related to?

Search your email for “signup.com” or for the event or group name shown in the statement descriptor (for example, "The Snohomish River"). Look for confirmation emails, receipts, or signup invitations that match the date and amount of the charge. You can also use the "Find My SignUp" and Help Center on signup.com to locate activities tied to your email address, then confirm which one involved a payment.([support.signup.com](https://support.signup.com/About?utm_source=openai))

How do I cancel or downgrade a paid SignUp.com subscription so I’m not charged again?

Log into your organizer account on SignUp.com and go to the account or billing/settings area where your current plan is listed. From there you can downgrade to the free Basic plan or cancel auto-renewal of your paid plan before the next annual billing date. If you can’t access your account, contact SignUp.com support through their contact form and provide the billing email, last 4 digits of the card, and recent charge details so they can assist.([support.signup.com](https://support.signup.com/Pricing?utm_source=openai))

How do I request a refund for a SignUp.com charge I believe is incorrect?

First, determine whether the payment was a subscription fee to SignUp.com or a contribution/event payment to an organizer using the platform. For organizer-run payments (donations, dues, tickets), refunds are usually handled by the organizer or sponsoring organization; use the contact information in the signup or confirmation email to request a refund. For subscription or platform fee issues, contact SignUp.com support through their Help Center or contact page with your name, email, charge date, amount, and full descriptor so they can review and advise on next steps.([signup.com](https://signup.com/contact?utm_source=openai))

Does SignUp.com place small temporary or pending charges on my card?

When you pay through a SignUp.com page that uses Stripe, PayPal, or another integrated processor, you may see temporary authorizations or pending entries while your bank verifies the card. These small test charges or holds should automatically drop off or convert to the final amount within a few days and will not result in extra billing beyond the amount you agreed to on the signup payment form.([signup.com](https://signup.com/AboutContributionsVolunteer?utm_source=openai))

How can I contact SignUp.com about a suspicious or unrecognized charge?

Visit signup.com and go to the Help Center or Contact page, then submit a support request with your name, email address, and the exact transaction details (date, amount, and full descriptor such as "SignUp *TheSnohomishRiver888-385"). They can help identify which organizer or signup is connected to the charge. If you suspect fraud, also notify your bank or card issuer immediately so they can block further transactions and start a dispute if needed.([signup.com](https://signup.com/contact?utm_source=openai))

If I signed up for a free activity, why am I seeing a charge related to SignUp.com?

Using SignUp.com to choose a time slot or volunteer shift is free, but some organizers add optional or required payments to signups—for example, event registration fees, t-shirts, donations, or team dues. If you entered card details on a SignUp payment or contribution page, the resulting charge may appear under SignUp.com along with the group or event name. Review the original signup page or confirmation email to see if a payment or contribution was part of your registration.([support.signup.com](https://support.signup.com/Pricing?utm_source=openai))

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