Singu

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Singu is a cloud-based property and facility management software platform (CAFM/CMMS) used by commercial and industrial real estate owners, operators, and service providers to manage maintenance, assets, and ESG operations.

Kraków, Poland
singu.com
Owned by K1 Investment Management

About Singu

Singu is an all‑in‑one CAFM/CMMS platform designed for commercial and industrial real estate portfolios. It centralizes building operations, maintenance workflows, asset management, and ESG/utility data into a single system of record, helping landlords, facility managers, and service providers run complex sites more efficiently. The platform is delivered as cloud software with modules covering work orders, preventive maintenance, inspections, inventory and equipment, vendor and contract management, portfolio analytics, and ESG reporting, and is used across tens of thousands of sites in dozens of countries.([singu.com](https://singu.com/about/))

A Singu charge on a card statement typically relates to a subscription or licensing fee for the Singu platform or one of its modules, billed to a company that uses the software to manage its properties or facilities. Pricing is customized by portfolio size, configuration, and selected modules rather than published as a flat public rate, so the exact amount can vary significantly between customers and billing cycles. In many cases the payment is made via a corporate credit card linked to a Singu account, so the person seeing the charge might be in finance or operations rather than the original software purchaser.([singu.com](https://singu.com/pricing/?utm_source=openai))

To verify a Singu charge, the best first step is to log into your organization’s Singu tenant (or your SSO portal) and check the billing or contracts area, as well as recent invoices emailed to your company’s designated billing contact. If you still have questions, you can reach Singu via the contact form on their website or any dedicated customer success or support contacts your company was assigned during onboarding. Gather your card’s last four digits, invoice numbers, and the date/amount of the transaction before contacting them, as this will help them quickly locate the payment. If no one in your organization recognizes the service, you can request your bank to investigate while you continue internal checks with IT, facilities, or real estate teams who are most likely to have commissioned the software.([singu.com](https://singu.com/about/))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Singu.

  1. SINGULAR SL SINGU

Frequently Asked Questions

Why do I see a charge from Singu on my company credit card?

Singu is a SaaS platform for property and facility management, so the charge is most likely a recurring subscription or license fee for your organization’s Singu environment or for added modules (e.g., work orders, preventive maintenance, ESG reporting). Check with your facilities, real estate, or IT teams to confirm if they are using Singu to manage buildings or maintenance operations.

How is Singu typically priced and billed?

Singu does not publish standard list prices; instead it offers customized pricing based on your portfolio size, configuration, and selected modules. Contracts are usually billed monthly or annually in advance to the payment method on file, which may be a corporate credit card or invoice settlement, so transaction amounts can differ between customers and renewal terms.([singu.com](https://singu.com/pricing/?utm_source=openai))

How can I cancel or not renew our Singu subscription to stop future charges?

To cancel or not renew Singu, an authorized contract owner or admin from your organization must review the termination and notice terms in your Singu agreement, then contact your assigned Singu account manager or submit a request through the Singu contact/support channels. Because Singu contracts are tailored, they usually specify a required notice period before the renewal date; cancelling after that window may mean the subscription continues until the next term ends.

How do I request a refund or dispute an unexpected Singu charge?

First, confirm internally that no one expanded your Singu usage (e.g., additional modules, sites, or services). If the charge still looks incorrect, gather the transaction details (date, amount, last four digits of the card, and any invoice numbers) and contact Singu via their website contact form or your account manager to request clarification or a refund. If you suspect the charge is unauthorized and cannot resolve it with Singu, you should also open a dispute with your card issuer while the investigation is underway.

Can Singu place small authorization holds or test charges on my card?

Like many SaaS providers, Singu or its payment processor may place a small temporary authorization hold when you first add or update a card to verify the payment method. These holds usually disappear automatically within a few days and should not settle as actual charges; only the agreed subscription or service fees should post to your statement.

Where can I see invoices and billing history for our Singu account?

Billing documents for Singu are typically sent to the billing email address specified in your contract or admin settings, and may also be accessible from within the Singu admin or account management area. Ask your finance or accounting team to search their email for recent Singu invoices, and if you can’t locate them, contact Singu support with your company name and the billing contact details so they can resend the documentation.

What teams inside my company are most likely to know about our Singu subscription?

Singu is primarily used by facilities management, property management, corporate real estate, and sometimes ESG/compliance teams. If you see a Singu charge that you don’t recognize, check with those departments first—they are the most likely to have requested, implemented, or be actively using the platform.

How can I contact Singu about a billing or account question?

You can reach Singu through the contact form on singu.com or via the dedicated customer success or support contacts provided during your onboarding. When reaching out, include your organization’s legal name, any known contract or invoice numbers, the amount and date of the charge, and the last four digits of the card used so they can quickly identify your account.

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