Skip (operated by Skip Zero Pty Ltd) is an Australian mobile ordering and payment platform that lets customers pre‑order and pay for food and drinks from participating cafes and restaurants, and also offers a reusable coffee cup subscription service called Skip Zero.
Skip, operated by Skip Zero Pty Ltd and based in Melbourne, is an Australian mobile ordering and payment platform focused on cafes, coffee shops and casual dining venues. Through the Skip app (skip.com.au), customers can pre‑order and pay for coffees, drinks and food from participating venues, then pick up their order without waiting in the queue. Skip also offers Skip Zero, a reusable coffee cup subscription and borrowing service designed to reduce single‑use cup waste at partner cafes.
A Skip or Skip Zero charge usually appears on your bank statement when you place an order through the Skip app, add credit or a payment method to your account, or participate in the Skip Zero reusable cup program. Charges can be for one‑off food and drink orders, recurring Skip Zero subscriptions (where applicable), top‑ups, or in some cases small temporary authorization holds placed by your bank or card provider when you first add or update a payment card. If you use Skip regularly, you may see multiple small transactions on busy days, each corresponding to a separate order at different venues.
If you’re unsure about a Skip charge, first open the Skip app and check your recent orders, transaction history, and any Skip Zero subscription details; most bank statement amounts should match an order total in the app. Verify the date, time and venue against your own activity, and remember that some orders may have been placed earlier in the day or by a family member using your card. For unresolved questions, use the Help or Support section within the Skip app or visit skip.com.au to access customer support, where you can provide the transaction date, amount and the last four digits of your card so they can locate the charge, explain it, or help with refunds and cancellations if applicable.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Skip.
Why was I charged by Skip or Skip Zero on my card?
A charge from Skip or Skip Zero typically relates to an order you placed via the Skip app at a participating café or restaurant, or to your use of the Skip Zero reusable cup service. Each completed order is processed as a separate card transaction, so frequent users may see several small charges on the same day. Skip Zero users may also see subscription or membership charges depending on the plan selected. Check your order history or Skip Zero section in the app to match each amount to a specific transaction.
What are the typical amounts I might see from Skip on my bank statement?
Most Skip charges reflect the cost of food and drink orders placed through the app, so amounts usually correspond to café or restaurant ticket sizes (for example, a coffee and snack, or a lunch order). You might also see smaller amounts if you place a single coffee order, or larger amounts if you purchase meals for multiple people. If you use Skip Zero, you may see a recurring subscription fee or other Skip Zero‑related charges, which will be detailed in the Skip app under your account or subscription settings.
Why do I see a small or pending Skip charge that later disappears or changes?
When you first add or update a card in the Skip app, your bank or card provider may place a small temporary authorization to verify that the card is valid and active. This can appear as a low‑value or pending Skip transaction that is never actually captured by Skip and should disappear from your statement after a short period. In addition, some banks initially show an estimated or pre‑authorized amount that may later update to the final order total once the venue completes the transaction. If a pending hold does not clear after several business days, contact your bank and Skip support with the transaction details.
How do I cancel or pause my Skip Zero reusable cup subscription?
To manage your Skip Zero participation, open the Skip app and go to your account or profile settings, then look for Skip Zero or subscriptions. From there you can review your current plan and follow the prompts to cancel or, where available, pause or change your subscription. Cancellations generally take effect at the end of your current billing period, so you’ll retain access until then. Always review the cancellation terms in the app to understand how future billing will be affected.
How can I get a refund for an incorrect or missing Skip order?
If your order was incorrect, not received, or you were charged more than expected, start by checking the order details and receipt in the Skip app to confirm the venue, items and total. Then use the in‑app Help or Support option (or the support link at skip.com.au) to report an issue with that specific order, adding a brief description and any photos if requested. Skip’s support team will usually liaise with the venue and, where appropriate, arrange a partial or full refund back to your original payment method. Refund processing times depend on your bank but are typically several business days once approved.
How do I contact Skip about a charge I don’t recognize?
Open the Skip app and go to the Help, Support or Contact section, where you can submit a request about billing or unknown charges. Provide the transaction date, exact amount, the last four digits of the card charged, and a screenshot of your bank statement if possible so support can quickly locate the payment. If you no longer have the app, visit skip.com.au and look for the support or contact page to reach the customer service team. You may also wish to notify your bank if you suspect your card has been used without your permission.
Why am I still seeing Skip charges if I don’t think I’m using the app anymore?
You may still have an active Skip Zero subscription or someone else with access to your phone or card may be placing orders through your existing Skip account. First, log into the Skip app and check your active subscriptions and recent orders to see if any were placed without your knowledge. If you see unwanted activity, update your password, remove saved payment methods you no longer wish to use, and contact Skip support to report any unauthorized orders. If you can’t access your account, reach out to Skip through skip.com.au with as much information about the charges as possible.
How can I confirm which café or restaurant a particular Skip charge relates to?
In the Skip app, open your order history to see a list of all recent orders, including the venue name, date, time and total amount charged. Match the date and exact amount shown in your bank statement to an entry in this list; tapping an order will show you a detailed receipt you can compare to your statement. If you can’t find a matching order but still see a Skip charge, contact support through the app or website and provide the transaction details so they can investigate further.