Skylight

Software96% confidence

Skylight is an application performance monitoring and profiling tool, primarily for Ruby and Rails (and other Ruby frameworks), that helps developers diagnose and resolve production performance issues through detailed metrics and visualizations.

Portland, OR
skylight.io
Owned by Tilde Inc

About Skylight

Skylight (skylight.io) is a software-as-a-service application performance monitoring (APM) and profiling tool built primarily for Ruby and Rails applications (including other Ruby web frameworks). It collects and visualizes production performance data such as response times, endpoint performance, slow queries, memory usage patterns, and background job behavior so engineering teams can quickly diagnose bottlenecks. Operated from Portland, OR, Skylight is used by developers, SaaS companies, and agencies to keep their applications fast, stable, and reliable in production environments.

A Skylight charge typically appears on a bank or card statement when a company pays for an active Skylight subscription or upgrades their account. These are usually recurring monthly or annual SaaS charges tied to a workspace or application, and may be labeled with descriptors like “SKYLIGHT.IO”, “SKYLIGHT PORTLAND OR”, or similar. You might also see a charge after a trial period converts to a paid plan, when you add more applications or higher usage limits, or when a previously failed payment is retried. In some cases, you may notice a small temporary authorization when you first add or update a card, which should fall off automatically.

If you don’t immediately recognize a Skylight charge, first check whether your company or development team uses Skylight for monitoring Ruby or Rails apps, and log into your account at skylight.io to review the Billing or Account settings for invoices and payment history. Invoices and receipts are usually available directly inside the app under Billing, and may also be emailed to the account owner or billing contact. If you still have questions, contact Skylight support through the in-app help widget or via the contact form on skylight.io (look for Support or Help) and provide the last 4 digits of the card, the charge date, and amount so they can locate the transaction. Common issues—such as forgotten test accounts, old employee accounts, or trial-to-paid conversions—are generally resolved by adjusting the subscription, canceling unused accounts, or issuing a refund where their policies allow.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Skylight.

  1. SKYLIGHT IO APP PORTLAND OR

Frequently Asked Questions

What are typical Skylight subscription charges I might see on my statement?

Skylight is billed as a recurring SaaS subscription, usually monthly or annually, based on the plan and usage level selected for your applications. Charges can range from lower-cost plans for a single small app up to higher tiers for teams monitoring multiple or high-traffic services. The exact pricing and current plans are listed on skylight.io/pricing, and the billed amount on your statement should match the total shown on your Skylight Billing page or invoice.

Why did I get charged by Skylight after a free trial?

When you start a Skylight trial, you’re often asked to add a payment method so your monitoring continues seamlessly after the trial ends. If you don’t cancel before the trial expires, the account automatically converts to a paid subscription at the plan level you selected, and the first billing period is charged to your card. You can confirm your trial end date and first paid invoice in the Billing section of your Skylight account.

How do I cancel or pause my Skylight subscription to stop future charges?

To cancel or change your Skylight subscription, sign in at skylight.io, go to your organization or workspace settings, and open the Billing or Subscription area. From there you can downgrade, remove applications, or fully cancel to prevent the next renewal. Once canceled, you’ll typically retain access until the end of the current billing period, and no new renewals should occur unless you reactivate or add a new paid plan. If you cannot access the account, contact Skylight support with your company name, app name, and charge details so they can assist.

Why do I see a small temporary Skylight charge or a $0/$1 authorization on my card?

Skylight may place a small temporary authorization when you first add or update a credit card to verify that the payment method is valid. This can appear as a very small amount (sometimes $0 or $1) and is not an actual completed charge. These authorizations are released automatically by your bank or card issuer, usually within a few business days.

How can I get a receipt or invoice for my Skylight charge?

Log in to your account at skylight.io and navigate to the Billing or Invoices section under your organization or workspace settings. There you’ll find a list of past payments, each with a downloadable invoice or receipt that includes the billing period, amount charged, and last four digits of the payment card. If you don’t have access to the account, ask your team’s account owner or billing contact to download the invoice, or reach out to Skylight support with the transaction details so they can send it to you.

How do I request a refund or dispute an unexpected Skylight charge?

If you believe you were charged in error, first log into Skylight and confirm which applications and plans are active and whether a trial recently converted to paid. If the charge still looks incorrect—such as for a canceled account, duplicate payment, or unused test app—contact Skylight support through the in-app help or via their website, providing the charge date, amount, and card’s last four digits. They’ll review your account and, where it fits their refund policies and timeframes, can reverse or credit the charge; avoid filing a bank dispute until they’ve had a chance to investigate, as that can slow resolution.

Why am I still being billed by Skylight even though an employee who set it up left the company?

Skylight subscriptions are tied to the organization or workspace, not to an individual employee, so billing continues until the subscription is explicitly changed or canceled. If the original owner has left, your IT or engineering leadership can usually claim or recover access via the company email domain and then manage the subscription under Billing. If you’re unable to access the account, contact Skylight support with your company details and recent charge information so they can help verify ownership and update account contacts.

How can I contact Skylight about a charge I don’t recognize?

The fastest way is to log in at skylight.io and use the in-app support or Help link, which sends your message along with basic account context. If you don’t have an account login but see a Skylight charge, go to skylight.io and look for the Support or Contact section, where you can submit a ticket or message with the charge date, amount, currency, and card’s last four digits. This information helps them quickly locate the subscription responsible for the charge and explain or correct it.

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