Skype

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Skype is a communications platform that provides voice and video calls, messaging, and conferencing over the internet for consumers and businesses.

Luxembourg City, Luxembourg
skype.com
Owned by Microsoft

About Skype

Skype is a communications platform owned by Microsoft that offers internet-based voice calls, video calls, group meetings, screen sharing, and messaging for both personal and business use. Users can call other Skype users for free, and can also make low-cost calls to mobile phones and landlines worldwide using Skype Credit or a calling subscription. Skype also offers features like Skype Numbers (local phone numbers in many countries), voicemail, call forwarding, and integration with Microsoft accounts and certain Microsoft 365 plans, and is operated out of Luxembourg through entities such as “Skype Communications S.à r.l.”

A Skype-related charge may appear on your bank or card statement when you purchase Skype Credit, sign up for a monthly calling subscription, pay for a Skype Number, or renew any of these services. Common scenarios include recurring monthly subscriptions for calling plans, automatic top-ups of Skype Credit when your balance is low, and periodic charges for renewing a Skype Number. You may also see small, temporary authorization holds when you first add or update a payment method, start a trial that converts to a paid plan, or when Skype verifies your card—these usually show up as low-dollar or $0–$1 amounts and then drop off.

If you’re unsure about a Skype charge, start by signing in at skype.com or account.microsoft.com with the Microsoft/Skype account that may be linked to your card, then review your Purchase History, Subscriptions, and Skype Numbers. Look for active subscriptions, auto-recharge settings, or recent one-time purchases that match the date and amount on your statement. To resolve billing questions, you can access virtual support and contact options via skype.com > Help, where you can request a refund for eligible purchases, cancel or turn off recurring billing, or update payment methods. Common solutions include disabling auto-recharge, cancelling unused subscriptions or numbers before the next renewal date, and removing old payment cards from your account to prevent future charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Skype.

  1. SKYPE.COM/GO/BILL Luxembourg LUX

Frequently Asked Questions

Why do I see a charge from Skype or SKYPE COMM S.A.R.L. on my bank statement?

This charge usually relates to a purchase made through Skype, such as Skype Credit, a monthly calling subscription, or the renewal of a Skype Number. On statements it may appear as SKYPE, SKYPE COMM S.A.R.L., SKYPE COMMUNICATIONS S.A.R.L., or a similar variation, often with Luxembourg listed as the location. Sign in at skype.com and check your Purchase History to see which product matches the charge date and amount.

What are the most common Skype charge amounts and what do they usually correspond to?

Typical Skype charges include small one-time amounts (e.g., $5, $10, or similar in your local currency) for Skype Credit, or recurring monthly fees for calling subscriptions and Skype Numbers. Calling subscriptions are often billed as recurring monthly amounts tied to specific regions (such as unlimited calls to a given country or region), while Skype Numbers are billed monthly or yearly. You may also see small temporary amounts (often $0–$2) as authorization holds when adding or updating a payment card.

Why am I still being charged by Skype every month after I stopped using it?

You may have an active Skype calling subscription, auto-recharge for Skype Credit, or a Skype Number that renews automatically. Stopping usage or uninstalling the app does not cancel billing for these services. To stop future charges, sign in at skype.com or account.microsoft.com, go to Services & Subscriptions or your Skype account page, and cancel any active subscriptions and disable auto-recharge on your Skype Credit.

How do I cancel a Skype subscription or stop recurring billing?

Sign in to your Microsoft/Skype account at account.microsoft.com or skype.com, then go to Services & Subscriptions (or Manage under your Skype products). Locate the Skype subscription or Skype Number you wish to cancel and choose Manage > Cancel or Turn off recurring billing. You’ll typically keep access until the end of the current billing period, and you won’t be charged again unless you reactivate the subscription.

How can I request a refund for a Skype charge I don’t recognize or no longer need?

Skype’s refund policy is limited, but you can request a refund for certain unused services or unauthorized transactions. Sign in at skype.com, go to Help > Contact support (or use the Get help/Support option in your account), then select Billing & Payments and follow the prompts to submit a refund request or chat with support. Provide the transaction date, amount, last four digits of the card, and any relevant screenshots so Skype can review your case. Note that used Skype Credit and past subscription periods that have already been delivered are generally not refundable.

Why do I see a small $0–$1 or low-value Skype charge that later disappears?

Skype sometimes places a small temporary authorization hold when you add or update a payment method or when the system re-verifies your card. These are not actual charges and are typically for a very low amount (for example, $0, $1, or a similar value in your currency). They should automatically drop off or be reversed by your bank within a few business days; if they remain, contact your bank for clarification and check your Skype account’s Purchase History.

How do I check which Skype account is linked to the charge and view my billing history?

Start by signing in with any Microsoft or email addresses you may have used for Skype at skype.com or account.microsoft.com, then open your profile and go to Purchase History or Services & Subscriptions. There you’ll see a list of all recent Skype transactions, including Skype Credit purchases, subscriptions, and Skype Number renewals, along with dates and amounts. If you have multiple accounts, repeat this for each email to find which one matches the charge on your statement.

Can I pause or change my Skype plan instead of cancelling it completely?

While Skype doesn’t offer a formal “pause” for most subscriptions, you can turn off recurring billing so your current period runs to the end and then stops renewing. You can also switch to a different calling subscription or rely solely on pay-as-you-go Skype Credit if you need more flexibility. To make changes, sign in to your account, go to Services & Subscriptions, select the Skype product, and choose the option to change or manage your plan where available.

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