Smart Med Pro

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Smart Med Pro is a Brazilian software platform that uses artificial intelligence to help doctors and clinics manage marketing, content, and clinic operations. It is developed within the broader Academia Médica group focused on health professionals.

Osasco, São Paulo, Brazil
smartmedpro.com.br
Owned by Academia Médica

About Smart Med Pro

Smart Med Pro is a digital SaaS platform built for physicians and clinics, with a strong focus on marketing, content production, and management workflows for healthcare practices. It bundles AI-driven tools for social media content, blog posts, press releases, patient communication, and clinic management into a single web-based solution targeted at Brazilian health professionals. The platform is associated with Academia Médica, an online community and education ecosystem for doctors and medical students in Brazil that develops digital tools and educational initiatives for the medical sector.

A charge from Smart Med Pro on a card statement will typically relate to a subscription plan for the platform’s services, such as monthly or annual access to its AI-based content generation, social media management, and clinic-management features. In some cases, there may be promotional or introductory pricing for specific plans, and charges may recur automatically according to the billing cycle selected during sign-up. The descriptor on your statement may appear in an abbreviated or concatenated form, and in this case seems to include the product name “Smart Med Pro” with an added term like “INSTRUMENTS,” which is not clearly documented online but could reflect an internal or processor-side label.

If you have questions about a Smart Med Pro charge, start by logging into your account on their website to review your current plan, billing history, and invoices. Check email inboxes (including spam) for welcome messages, subscription confirmations, or renewal notices from Smart Med Pro or Academia Médica, as those usually contain details on plan type and renewal dates. If you still don’t recognize the charge, use the contact options provided on their site to reach support with the last four digits of the card used, billing date, and amount; you can then request clarification, cancellation of future renewals, or a refund where appropriate. If you cannot locate any account under your email addresses and no one with access to your card recognizes the purchase, contact your card issuer to dispute the transaction and request a card reissue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Smart Med Pro.

  1. SMARTMEDPROINSTRUMENTS

Frequently Asked Questions

What does a Smart Med Pro charge on my card usually represent?

A Smart Med Pro charge typically represents a subscription payment for access to their AI-powered platform that helps doctors and clinics manage marketing, content creation, and certain clinic-management tasks. This is usually billed monthly or annually, depending on the plan selected at sign-up.

Why might my Smart Med Pro descriptor include extra text like “INSTRUMENTS”?

Online documentation only clearly references the brand as “Smart Med Pro,” so any added word like “INSTRUMENTS” in the descriptor is likely internal text from the payment processor or an older merchant account label. If the amount and billing date line up with when you subscribed to Smart Med Pro, it is probably the same subscription, despite the unusual suffix.

How can I cancel or change my Smart Med Pro subscription?

To cancel or change your Smart Med Pro subscription, log in to your account on smartmedpro.com.br and go to the billing or subscription settings area. There you can downgrade, upgrade, or cancel your plan; cancellation typically stops future renewals while leaving access active until the end of the current paid period. If you cannot locate this option, contact their support via the website to request cancellation in writing and keep a copy of the confirmation.

How do I request a refund for a Smart Med Pro charge I didn’t expect?

First, verify whether an automatic renewal or plan upgrade occurred by reviewing your Smart Med Pro account billing history. If you still believe the charge was unexpected, contact Smart Med Pro support via the contact form or email listed on their website, include the transaction date, amount, and last four digits of your card, and explain why you’re requesting a refund. If they do not respond or you suspect fraud, contact your card issuer to dispute the transaction.

What are common billing amounts for Smart Med Pro?

Public information suggests that Smart Med Pro operates on a subscription model with recurring monthly fees denominated in Brazilian reais, often tied to different plan levels for individual doctors versus clinics. Exact pricing and promotional discounts can change, so you should check the current plan page and your own invoices inside your account for the precise amounts associated with your subscription.

Does Smart Med Pro place temporary authorization holds on my card?

Like many online platforms, Smart Med Pro’s payment processor may place a small temporary authorization when you first add or update a payment method to verify that the card is valid. These holds typically appear as pending transactions and disappear automatically after a few days without posting as a final charge.

How can I verify which email or account was used for a Smart Med Pro subscription?

Search all email accounts you use for terms like “Smart Med Pro” or “smartmedpro.com.br” to find welcome or receipt messages, then log in with that email on the website. If you still can’t identify an account but see charges, provide Smart Med Pro support with your full name, the last four digits of the card, and the exact transaction details so they can search for an associated user record.

Who should I contact if I suspect a Smart Med Pro charge is fraudulent?

If no one with access to your card recognizes Smart Med Pro and you cannot locate any corresponding account or email, immediately contact your card issuer using the number on the back of your card to report a potential unauthorized transaction. They can block or reissue the card and guide you through the dispute process while you simultaneously attempt to contact Smart Med Pro to confirm whether they have any account linked to your card details.

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