Smart Sushi

Restaurant93% confidence

Smart Sushi is a New Zealand-based sushi and Japanese cuisine chain offering freshly made sushi, donburi, udon, and other casual Japanese dishes for dine-in and takeaway, including a Britomart location in Auckland’s CBD.

Mount Wellington, Auckland, New Zealand
smartsushi.co.nz

About Smart Sushi

Smart Sushi is a New Zealand-based sushi and Japanese cuisine chain known for fast, casual dining and takeaway. With multiple locations around Auckland, including a popular store in Britomart and a base in Mount Wellington, Smart Sushi serves freshly made sushi rolls, nigiri, sashimi, donburi rice bowls, udon noodle dishes, bento-style meals, and a range of hot Japanese sides. Many locations offer cabinet-style self-selection for sushi, along with made-to-order hot dishes, and some stores support call-ahead or online ordering for quick pickup.

A Smart Sushi charge may appear on your bank or card statement after you purchase food or drinks in-store, order takeaway for pickup, or pay via an online ordering platform that bills through Smart Sushi directly. The charge can be a one-time payment for a meal, a catering order, or multiple items grouped into a single transaction. If you used contactless payment (PayWave, Apple Pay, Google Pay) or a corporate card, the statement description might show as “SMART SUSHI,” “SMART SUSHI BRITOMART,” or a similar store label, sometimes with the suburb or city attached. In some cases, you may see a temporary authorization hold if the payment was pre-authorized (for example, through a delivery or ordering app) before the final amount posted.

If you’re unsure about a Smart Sushi charge, start by checking recent meal receipts, email confirmations, and any online food orders you placed around the date of the transaction (including orders made for colleagues or family). Compare the transaction date and amount with when you last visited a Smart Sushi location or ordered via their website (smartsushi.co.nz) or a partnered food-delivery platform. For further clarification, you can contact the specific Smart Sushi store listed in your transaction or use the contact details provided on smartsushi.co.nz; have your transaction date, amount, and the last four digits of your card ready so staff can help locate the sale. If the charge still looks unfamiliar after speaking with them, your bank or card issuer can assist with disputing or blocking the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Smart Sushi.

  1. SMART SUSHI BRITOMART AUCKLAND CBD NZL

Frequently Asked Questions

Why do I see a Smart Sushi charge on my bank statement when I don’t remember eating there?

Restaurant transactions can be easy to forget, especially small or shared meals. Check whether you or someone in your household purchased sushi or Japanese food around the transaction date, including office lunches, team catering, or a quick takeaway from an Auckland CBD or Mount Wellington area store. Also review any food-delivery or click-and-collect apps you use, as some orders placed through those services may appear as a direct Smart Sushi charge rather than under the delivery platform’s name.

What are typical Smart Sushi charge amounts?

Smart Sushi is a casual restaurant, so most individual transactions are in the range of a light snack to a full meal—commonly from the cost of a few sushi pieces up to larger amounts for hot dishes or multi-person orders. Small charges may reflect a quick cabinet selection or snack, while higher charges often correspond to family meals, catering platters, or group office orders. If the amount seems unusually high, confirm whether multiple meals, extras, or beverages were included on a single bill.

Can Smart Sushi charges be recurring or part of a subscription?

Smart Sushi does not operate a subscription meal plan or recurring billing service in the way that streaming or box-delivery services do. Charges from Smart Sushi should appear as one-off transactions tied to specific dine-in, takeaway, or catering orders. If you are seeing repeated charges, it is most likely due to multiple separate visits or orders, or a stored card being used regularly by you or someone in your household.

Why is there a pending or slightly different Smart Sushi amount on my statement?

In some cases, your bank may first show a pending authorization amount when you tap or insert your card, especially for contactless or mobile wallet payments. This pending figure can differ slightly from the final settled amount if items were added, removed, or discounted (for example, changing your order or applying a promotion at the till). The pending authorization should update to the correct, final amount once the transaction is fully processed—typically within a few business days.

How can I get a copy of my receipt or verify what was included in my Smart Sushi purchase?

If you paid in-store, you may have been offered a printed receipt at the time of purchase; check any recent physical receipts kept in your wallet or bags. For orders placed online or via a delivery partner, look in your email or the app’s order history for a tax invoice or digital receipt. If you no longer have a copy, contact the relevant Smart Sushi location (details at smartsushi.co.nz) with your payment date, approximate time, amount, and card type so they can try to look up the transaction and confirm what was purchased.

How do I request a refund or correct an incorrect Smart Sushi charge?

If you believe you were overcharged or charged in error, contact the Smart Sushi store where you made the purchase as soon as possible, ideally with your receipt or transaction details. The store can review their point-of-sale records and, if an error is confirmed (such as duplicate billing or incorrect amount), they can normally process a refund back to the same card used. Refund timing depends on your bank, but it often takes a few business days to appear on your statement. If you cannot resolve the issue directly with the restaurant, your bank or card issuer can assist with a dispute or chargeback review.

How can I contact Smart Sushi about a charge I don’t recognize?

Visit smartsushi.co.nz to locate store contact details, including phone numbers and physical addresses for specific branches such as those in Mount Wellington or Britomart. When you call or visit, provide the date and exact amount of the charge, plus the last four digits of the card used, so staff can search their system. If you are unsure which branch processed the payment, the statement description may include the store name or suburb—use that as a guide to contact the right location.

Can I cancel or stop future Smart Sushi charges on my card?

Because Smart Sushi operates as a pay-per-order restaurant, there is no ongoing contract or subscription to cancel with them—charges only occur when a new purchase is made. If you’re concerned your card details might be stored or misused (for example, a lost card someone used at a Smart Sushi location), immediately contact your bank or card issuer to block the card and issue a replacement. You can also ask Smart Sushi to investigate any suspicious in-store transactions that appear to have used your card.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare Smart Sushi

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you