SmartBear

Software95% confidence

SmartBear is a software company that provides tools for API development, software quality, test automation, monitoring, and developer visibility, used by engineering teams to build and manage applications.

Somerville, Massachusetts, United States
smartbear.com
Owned by Francisco Partners and Vista Equity Partners

About SmartBear

SmartBear is a software company based in Somerville, Massachusetts that provides tools for API development, software quality, test automation, monitoring, and developer visibility. Their product family includes well‑known tools such as SwaggerHub and ReadyAPI (API design and testing), TestComplete (UI test automation), Zephyr (test management for Jira and standalone), Bugsnag (application stability monitoring), AlertSite (performance and uptime monitoring), and Collaborator (code review). These tools are used by software engineering, QA, and DevOps teams at organizations of all sizes to design, test, monitor, and improve applications across web, mobile, and API layers.

A SmartBear charge on your bank or card statement typically appears when you or your organization has purchased a license, subscription, or renewal for one of their products. Charges may be related to annual or monthly SaaS subscriptions (for example, SwaggerHub, Zephyr, or Bugsnag), term or perpetual licenses with maintenance (like TestComplete or ReadyAPI), or add‑on services such as additional users, virtual users, or environments. You may also see a charge at the end of a free trial if auto‑renewal was enabled, or a temporary authorization when you first add or update a payment method. On statements, the description often includes terms like “SMARTBEAR,” “SMARTBEAR SOFTWARE,” or “SMARTBEAR SOMERVILLE MA.”

If you’re unsure about a SmartBear charge, start by checking your email for invoices, order confirmations, or trial activation messages from smartbear.com, and log into the relevant product portal (for example, SwaggerHub, Zephyr Scale, Bugsnag, or your SmartBear Account Portal) to review your subscription and billing history. Many SmartBear products are purchased through an organization, so confirm with your IT, procurement, or engineering leadership to see if the license is company‑managed. For unresolved questions, you can contact SmartBear via their Support Portal at support.smartbear.com or through the “Contact Us” link on smartbear.com, providing the last 4 digits of the card, transaction date, and amount so billing support can help locate the order, clarify the charge, adjust renewals, or discuss refund options where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SmartBear.

  1. SMARTBEAR IRELAND LI\3rd Floor Dockgate

Frequently Asked Questions

Why do I see a charge from SMARTBEAR or SMARTBEAR SOFTWARE on my bank or card statement?

This charge usually corresponds to a purchase or renewal of a SmartBear product such as SwaggerHub, TestComplete, ReadyAPI, Zephyr, Bugsnag, or AlertSite. It may have been initiated directly by you, through an online purchase or trial that converted to a paid plan, or by your company’s procurement or IT team on a shared payment method. Charges often appear with descriptors like “SMARTBEAR,” “SMARTBEAR SOFTWARE,” or “SMARTBEAR SOMERVILLE MA.” If you use any SmartBear tools at work, your organization may be the actual subscriber even if your name appears on the invoice.

What billing models and typical charge patterns does SmartBear use?

SmartBear primarily uses subscription and term-license billing, most commonly on an annual basis, though some products also support monthly SaaS billing. You may see recurring charges at regular intervals (e.g., every month or once per year on the renewal date) for products like SwaggerHub, Zephyr, Bugsnag, or AlertSite. Perpetual or node‑locked licenses (such as certain TestComplete or ReadyAPI editions) may generate a one‑time license fee plus recurring annual maintenance or support. If your organization adds users, projects, or capacity mid‑term, you may also see prorated charges aligned with your main renewal date.

How do I cancel or turn off auto‑renewal for a SmartBear subscription?

To cancel or adjust auto‑renewal, log into your SmartBear account or the specific product portal (for example, SwaggerHub or Zephyr) and go to the Billing, Subscription, or License Management section. Many online purchases allow you to disable auto‑renewal directly there, which will stop new charges at the end of the current term while keeping access active until the expiry date. For licenses or contracts managed through a sales representative, you may need to contact your SmartBear account manager or use the Support Portal at support.smartbear.com to request non‑renewal before your contract’s notice period. Always review your latest order form or invoice for specific cancellation and renewal terms.

Why was I charged by SmartBear after a free trial?

Some SmartBear products offer free trials that require you to enter a payment method and will automatically convert to a paid subscription if not cancelled before the trial ends. In these cases, the full subscription fee is charged on the day the trial expires, according to the term you selected (monthly or annual). Check your original trial confirmation email or product dashboard for the exact trial length and renewal date. If you meant to cancel but missed the deadline, contact SmartBear support promptly—while refunds are not guaranteed, they may review recent, unused renewals on a case‑by‑case basis.

Does SmartBear place small authorization holds or pending charges on my card?

Yes, when you first add or update a payment method, SmartBear or its payment processor may place a small temporary authorization to verify the card. These authorizations can appear as low‑value pending charges but are not actually captured as payments and should disappear from your statement within a few business days. If a pending amount remains for more than a week or posts as a completed charge without a corresponding invoice, contact your bank and SmartBear support with the transaction details so they can investigate.

How can I request a refund or dispute a SmartBear charge I don’t recognize?

If you believe a SmartBear charge is incorrect, duplicated, or unauthorized, gather the transaction date, amount, last 4 digits of the card, and any related invoices or order confirmations. Then submit a ticket through the SmartBear Support Portal (support.smartbear.com) or use the contact form on smartbear.com, selecting billing or licensing as the issue type. SmartBear will typically review whether the charge aligns with an active subscription, renewal terms, or trial conversion and may offer adjustments or refunds in accordance with your agreement and their policies. If you suspect fraud and cannot tie the charge to any SmartBear usage in your organization, notify your bank or card issuer in parallel.

How can I see exactly which SmartBear product or account my charge is linked to?

Start by searching your email for messages from smartbear.com, Bugsnag, SwaggerHub, Zephyr, TestComplete, or ReadyAPI that include order numbers, license keys, or subscription details. If you have access to the SmartBear Account Portal or the product’s admin console, the Billing or License section will often show the current plan, renewal dates, and invoices that match the amount on your statement. If you still can’t identify the source, open a ticket at support.smartbear.com and provide the transaction date, amount, and billing descriptor shown on your statement so SmartBear can trace it to a specific product, organization, and contact person.

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