Question 1

Why am I seeing a charge from Smartek on my bank or card statement?

Accepted Answer

You’re likely seeing a Smartek charge because you or your business used the platform for contractor or supplier compliance, online inductions, site access, or workforce registration. This often occurs when you complete an induction or registration requested by a client or employer that uses Smartek to manage compliance. The payment may cover your worker profile, document verification, site access, or specific training/induction modules.

Question 2

What are typical Smartek billing amounts and how is pricing set?

Accepted Answer

Smartek is primarily an enterprise platform, so most pricing is set by agreement between Smartek and the organisation using the system, not by Smartek directly to individual workers. If you’re an individual contractor or employee, the amount you’re charged is usually determined by the company that invited you to register (for example, a per‑worker induction or registration fee). There is no single public price list; charges can range from small one‑off fees for inductions/registrations to larger recurring fees for corporate accounts and multi‑site access, depending on the contract.

Question 3

Is my Smartek charge a subscription or a one‑time fee?

Accepted Answer

For individual workers and contractors, Smartek fees are most often one‑time payments for an induction, registration, or specific compliance process, although some clients set up annual renewals for ongoing compliance. For larger organisations, Smartek is typically billed as a recurring subscription or licence based on the number of sites, modules, or users. You can confirm whether your charge is recurring by checking your original invoice or logging into your Smartek portal (if provided by your client) to review your billing or renewal settings.

Question 4

How do I cancel or stop future Smartek charges?

Accepted Answer

If your access to Smartek is managed through your employer or a client, you usually need to contact their HR, HSE, or procurement team and ask them to remove you from their Smartek account or disable any paid registrations linked to you. For corporate or admin users, you can review your contract and renewal terms with Smartek and request changes, cancellations, or non‑renewal through your account manager or via the contact form at smartek.com. Always check the renewal or expiry dates on your induction, permit, or worker profile, as some organisations automatically renew access each year if you remain engaged as a contractor or supplier.

Question 5

How can I get a copy of my receipt or tax invoice for a Smartek payment?

Accepted Answer

Receipts or tax invoices are typically emailed to the address you used when registering or completing an induction through Smartek. Search your inbox (and spam folder) for “Smartek” around the date of the charge to locate the invoice. If you can’t find it, contact Smartek via their website with your name, email, company, approximate charge amount, and transaction date so they can locate the payment and resend the documentation.

Question 6

How do I request a refund or dispute a Smartek charge?

Accepted Answer

Start by confirming what the charge relates to—check with the organisation that required you to complete Smartek registration or inductions and verify whether the service was used or access was provided. If you believe you were charged in error (for example, duplicate payments, incorrect worker profile, or cancelled engagement), contact that organisation first, as they often control the fee structure and may approve a refund. You can also reach out to Smartek through smartek.com with your transaction details; they can investigate how the payment was processed and advise the correct path for a refund or adjustment under the applicable terms.

Question 7

Why do I see a small or pending Smartek charge that later disappears?

Accepted Answer

Smartek, or the payment processor it uses, may place a small temporary authorisation on your card when you first add or update a payment method, or when the system validates a card before processing a larger payment. These appear as pending charges and usually disappear automatically within a few business days without actually being debited. If a small pending amount remains on your account for more than a week, contact your bank or card issuer and then reach out to Smartek with a screenshot of the pending item for clarification.

Question 8

What should I do if I don’t recognise a Smartek charge or don’t have a Smartek account?

Accepted Answer

First, check whether you recently completed contractor onboarding, inductions, or site access registration for any company, as they may be using Smartek in the background even if you didn’t interact directly with Smartek branding. Ask that company’s site contact, HR, or safety team whether they process compliance and inductions via Smartek and to confirm any associated charges. If no one recognises the transaction, contact Smartek through their website with the transaction date, amount, and the first/last 4 digits of the card number, and also alert your bank or card issuer to investigate possible misuse of your card details.

Smartek

About Smartek

Bank Statement Variations

Frequently Asked Questions