Smartsheet is a cloud-based work management and collaboration platform headquartered in Bellevue, WA. It’s designed for project tracking, resource management, portfolio management, and workflow automation, and is used by individuals, small businesses, and large enterprises across many industries. Through smartsheet.com, customers can purchase user licenses, add-ons (such as premium project/portfolio management capabilities), and enterprise solutions, all delivered as subscription-based software (SaaS).
A Smartsheet charge typically appears on your bank or card statement when you or your organization pays for a subscription plan (such as Pro, Business, or Enterprise), adds new users to an existing plan, renews an annual contract, or purchases premium add-ons. You may also see a charge after the end of a free trial if the trial was started with a card on file and not cancelled before the trial period ended. Some users also notice small, temporary authorization holds when first adding or updating a payment method; these are verification checks and usually disappear within a few days.
If you’re unsure about a Smartsheet charge, first sign in at smartsheet.com and go to your Account or Admin Center to review your plan, billing history, and invoices. Look for emails from Smartsheet sent to the address used when you registered—receipts and renewal notices are typically emailed there. For billing or account questions, you can contact Smartsheet Support through the Help & Learning Center on their website or via your account’s support options; if the charge was made through your employer, check with your internal IT or procurement team. If you still cannot identify the transaction, you can open a support ticket with Smartsheet or contact your bank/card issuer to dispute unrecognized or fraudulent charges.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Smartsheet.
Why do I see a Smartsheet charge on my card if I only signed up for a trial?
Smartsheet typically offers a free trial that may require you to enter a payment method up front. If you don’t cancel the trial before it ends, it will often convert automatically into a paid subscription, and you’ll be billed for the selected plan (for example, Pro or Business) on a monthly or annual basis. Check your email for the original trial confirmation and any reminder notices from Smartsheet, and review your account at smartsheet.com to see your current subscription status and next billing date.
What are the usual Smartsheet subscription prices and charge amounts?
Smartsheet commonly offers Pro and Business plans on a per-user basis, billed either monthly or annually, with an Enterprise plan priced by quote. As an example (subject to change), Pro is often around the equivalent of $9/user/month when billed annually, and Business around $32/user/month billed annually, with different totals depending on the number of users and whether you selected monthly or annual billing. Larger or unusual charge amounts may reflect annual prepayment, additional user seats, or premium add-ons such as advanced project/portfolio or resource management features. For the most accurate, current pricing, refer to the Pricing page on smartsheet.com or your latest invoice.
Why was I charged by Smartsheet after I thought I cancelled?
Smartsheet bills at the start of each billing cycle (monthly or annually), so cancelling after a renewal date will not usually generate an automatic refund for that already-started period. If you cancelled mid-cycle, your account typically stays active until the end of the paid term, and then renewals stop. Log in to your Smartsheet account and confirm under Account or Plan/Billing that your subscription shows as cancelled or set to not renew. If you believe you were charged in error, contact Smartsheet Support with your account email, invoice number, and the date you attempted to cancel.
How can I cancel or downgrade my Smartsheet subscription to avoid future charges?
To cancel or change your Smartsheet plan, sign in at smartsheet.com, go to Account (or Admin Center) and open the Billing or Plan & Billing section. There you can turn off auto-renewal, cancel at the end of the current term, or adjust the number of licensed users and plan level (for example, from Business to Pro), depending on your account type. If your subscription is managed by an administrator or through an enterprise contract, you may need to contact your internal admin or your Smartsheet account representative to make changes. Always confirm the ‘next billing date’ shown in your account so you know when charges will stop.
How do I get a refund for a Smartsheet charge I don’t want?
Smartsheet’s refund policies can vary by plan type, billing term, and region, and they typically do not offer automatic refunds for unused time once a billing period has started. If you believe you were charged in error, renewed unintentionally, or experienced a billing issue, gather your transaction details (date, amount, last 4 digits of card, and invoice number if available) and submit a request through the Smartsheet Support portal or your account’s billing contact link. While refunds are not guaranteed, Smartsheet may review recent charges on a case-by-case basis, especially for recent renewals or accidental duplicate purchases. If you suspect fraud and do not have a Smartsheet account, you should also contact your bank or card issuer immediately.
What does a Smartsheet charge look like on my bank or card statement?
Smartsheet charges may appear with descriptors such as “SMARTSHEET,” “SMARTSHEET.COM,” or “SMARTSHEET SOFTWARE” along with their Bellevue, WA location. The amount often corresponds to a monthly or annual subscription total, for example a single-user monthly fee, a multi-seat annual renewal, or an invoice for premium add-ons. If you manage multiple teams or workspaces, you might see consolidated charges that cover several users or capabilities under one transaction. Compare the amount with the plan price shown in your Smartsheet Billing section and any invoice emails you’ve received.
Why do I see a small temporary or duplicate Smartsheet charge?
Occasionally, Smartsheet or its payment processor may place a small authorization hold when you add or update a credit card, or when renewing a subscription, to verify the card’s validity. These holds can appear as pending or duplicate transactions but generally disappear or are reversed within a few business days and do not result in an additional settled charge. If a pending amount posts permanently and doesn’t match any invoice, check your Smartsheet billing history and then contact Smartsheet Support or your card issuer for clarification.
How can I contact Smartsheet about a billing or charge issue on my account?
For billing questions, log in at smartsheet.com and open the Help or Support section; from there you can access the Smartsheet Help & Learning Center and submit a billing support request tied to your account. Include your account email, company name, invoice number, and a screenshot or description of the charge from your bank or card statement. If your organization has an Enterprise agreement, you may also have a dedicated account representative or customer success contact listed in your contract or admin portal. For suspected fraud on a card you don’t use with Smartsheet, contact your bank or card issuer first and they can coordinate with Smartsheet’s payment processor if needed.