Smokin' Joe's Pizza & Grill is an Australian pizza and grill chain offering pizza, pasta, risotto, steaks, ribs, parmas and sides for dine-in, takeaway, and delivery across multiple locations in Victoria, New South Wales and other states.
Smokin' Joe's Pizza & Grill is an Australian pizza and grill chain known for its large, value-focused pizzas, classic pastas, risottos, parmas, steaks, ribs and sides. Operating across Melbourne and other parts of Victoria (and expanding into New South Wales and additional states), many stores are locally owned franchises trading under the Smokin' Joe's brand. Most locations offer dine‑in, takeaway, online ordering and delivery, and you can browse menus or order directly via their official website at smokinjoespizza.com.au or through popular food delivery apps.
A Smokin' Joe's Pizza & Grill charge may appear on your bank or card statement after you place an order in‑store, over the phone, via their website, or through a third‑party delivery service where Smokin' Joe's is the merchant of record. Statement descriptors often include wording such as “SMOKIN JOES PIZZA”, “SMOKIN JOES PIZZA & GRILL”, or a specific suburb or store name. Typical charge scenarios include one‑time purchases for pick‑up or delivery, split bills (where you’ve paid only your share), tips added to card payments, and pre‑authorisation holds when you place an order online or via an app; these holds can temporarily appear as pending charges and then adjust to the final amount once your order is completed.
If you don’t recognise a Smokin' Joe's Pizza & Grill charge, first check recent food orders you or family members may have placed, including late‑night or group orders and any orders made through delivery apps linked to your card. Look for order confirmation emails, app receipts, or SMS confirmations, and compare the date and amount to the transaction on your statement. For billing or order questions, contact the specific store shown on your receipt (phone numbers are listed on smokinjoespizza.com.au under Locations) or use contact details provided in your order confirmation; if the charge still seems incorrect or possibly fraudulent, reach out to your bank or card issuer to dispute or block further payments.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Smokin' Joe's Pizza & Grill.
Why do I see a charge from “SMOKIN JOES PIZZA & GRILL” on my bank statement when I only ordered once?
Smokin' Joe's Pizza & Grill processes one‑off payments for each order you place in‑store, online, or via phone. Your statement descriptor may show as “SMOKIN JOES PIZZA”, “SMOKIN JOES PIZZA & GRILL”, or may include the suburb (for example, “SMOKIN JOES PIZZA WERRIBEE”). If you ordered through a delivery app, the app might show Smokin' Joe's as the merchant of record even though you ordered via the platform, so the charge still appears under their name.
What are typical amounts for a Smokin' Joe's Pizza & Grill transaction?
Amounts vary by store and current specials, but individual large pizzas commonly range around AUD $13–$22, with family or gourmet pizzas and grill items (like ribs, steaks, and parmas) often higher. A typical order for two to three people might be between AUD $30–$60, depending on sides and drinks, while larger family orders can exceed AUD $80. Delivery fees and any tip you add at checkout will also be included in the final card charge.
Why do I see two Smokin' Joe's Pizza & Grill charges or a pending amount and a final amount?
When you order online or via an app, your bank may first show a temporary pre‑authorisation hold for the estimated total, which can look like a separate pending charge. Once the order is confirmed and the final amount is settled (for example, after adjusting for item changes or tips), the authorisation is replaced by the actual charge, and the original hold should drop off within a few business days. If a pending hold does not disappear after 3–5 business days, contact your bank for assistance.
Can I get a refund or adjustment if there was an issue with my Smokin' Joe's order?
Refunds and credits are handled directly by the store that prepared your order or by the delivery platform you used. If there was a problem such as missing items, incorrect food, or you were charged the wrong amount, contact the store as soon as possible using the phone number on your receipt or on the Locations page at smokinjoespizza.com.au. For orders placed via third‑party delivery apps, it’s usually faster to report the issue through the app’s Help or Support section, as they often process refunds on the restaurant’s behalf.
How can I verify what was included in the Smokin' Joe's Pizza & Grill charge?
Check your email inbox, SMS messages, or delivery app history for the order confirmation, which will list the items, taxes, delivery fees, and any tip. If you ordered in‑store, review the printed EFTPOS receipt or tax invoice you received at the counter. If you no longer have a receipt, you can call the specific store, provide the date, approximate time, and amount of the charge, and they may be able to look up the transaction and confirm the order details.
How do I contact Smokin' Joe's Pizza & Grill about a charge I don’t recognise?
Start by identifying which store processed the transaction—your statement may show the suburb, or your order confirmation will show the location. Then go to smokinjoespizza.com.au and open the Locations page to find the store’s phone number and contact details. If you ordered through a delivery app like Uber Eats, DoorDash, or Menulog, you can also use the app’s Help or Support function to raise a billing enquiry linked to that specific order.
Does Smokin' Joe's Pizza & Grill have subscriptions or recurring charges?
Smokin' Joe's Pizza & Grill does not typically offer subscription meal plans or recurring billing; each order is charged as a separate, one‑time transaction. If you see repeated charges, it may be due to multiple orders placed by family members using stored card details in an app or website. Review the order history in any food delivery apps linked to your card and check with household members to confirm whether they placed those orders.
What should I do if I suspect a fraudulent Smokin' Joe's Pizza & Grill transaction?
If no one in your household recognises the order and you cannot match the charge to any receipt, email, or app history, treat it as potential unauthorised use. First, contact your bank or card issuer to report the suspicious transaction, request a card block or replacement, and ask about filing a dispute or chargeback. You may also call the Smokin' Joe's store listed in the descriptor, as they can sometimes confirm whether the order was placed in‑store or online and what details were used, but your bank remains the primary point for formal fraud investigations.