SMS Broadcast

Software95% confidence

SMS Broadcast is an Australian bulk SMS and messaging platform that enables businesses to send and receive text messages at scale via a web interface, email-to-SMS, and APIs.

Docklands, Victoria, Australia
smsbroadcast.com.au
Owned by Sinch Australia

About SMS Broadcast

SMS Broadcast is an Australian bulk SMS and messaging platform used by businesses, clubs, and organisations to send and receive text messages at scale. Operating from Docklands, Victoria, SMS Broadcast provides a web-based dashboard, email-to-SMS, and API integrations so that users can send campaigns, alerts, reminders, and notifications directly to mobile phones. The service is typically pay‑as‑you‑go, where businesses purchase SMS credits rather than signing long-term contracts, and may also use dedicated virtual numbers or reply paths for two-way messaging.

A charge from SMS Broadcast on your bank or card statement usually relates to the purchase of SMS credits or a top‑up for an existing business account. This can include one‑off credit purchases, automated or recurring top‑ups configured in the account, or charges associated with dedicated virtual numbers, reply numbers, or add‑on services. In some cases, you may also see a small test or verification charge when a new card is added, which should reverse automatically once your payment method is confirmed.

If you’re unsure about an SMS Broadcast charge, first log in to your account at smsbroadcast.com.au and check your billing or payments section for recent invoices and credit purchases. If you don’t manage the account yourself, check with your company’s marketing, IT, or administration team to see who set up the SMS Broadcast service. To resolve questions, you can contact SMS Broadcast through the support/contact options on their website, referencing the date, amount, and last 4 digits of the card that was charged. Common issues—such as duplicate top‑ups, unexpected auto‑recharge, or charges linked to a closed account—are typically resolved by adjusting your auto‑recharge settings, cancelling unused services, or requesting a review of the transaction by their support team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SMS Broadcast.

  1. SMS Broadcast Pty Ltd Melbourne AU
  2. SMS Broadcast Pty Ltd Melbourne AUS

Frequently Asked Questions

Why did SMS Broadcast charge my card?

Most SMS Broadcast charges are for purchasing or automatically topping up SMS credits on a business account. If auto‑recharge is enabled, your card is charged whenever your credit balance falls below a set threshold. You might also see charges for additional services such as dedicated virtual numbers or reply numbers tied to your campaigns. Log into your SMS Broadcast account and check the Billing or Invoices area to match the charge to a specific purchase.

What are the typical amounts SMS Broadcast charges?

SMS Broadcast typically uses a prepaid, pay‑as‑you‑go model where you buy bundles of credits, so charge amounts often appear as rounded figures (for example, $25, $50, $100, or larger business top‑ups) in AUD. The exact amount depends on the number of credits purchased, any volume discounts, and whether you have add‑ons like virtual numbers. If you see a small amount (often under $5) that disappears within a few days, it may have been a temporary card verification hold.

Does SMS Broadcast have subscriptions or recurring payments?

Core SMS usage is usually prepaid via credit purchases, but many accounts enable auto‑recharge so credits are topped up automatically when the balance is low. This can make charges look like a subscription or recurring payment on your statement, especially if your usage is consistent. Some services, like dedicated virtual numbers or reply numbers, may be billed on a recurring (e.g., monthly) basis. You can review and disable auto‑recharge or recurring services in your account’s Billing or Payment Settings section.

How do I cancel auto‑recharge or stop future SMS Broadcast charges?

Log into your SMS Broadcast account at smsbroadcast.com.au and go to the Billing, Payments, or Auto‑recharge settings area. If auto‑recharge is enabled, turn it off or remove the saved payment method to prevent automatic top‑ups. For recurring services like virtual numbers, cancel them from the relevant Numbers or Services section, following the on‑screen instructions. If you don’t have access to the account (for example, it was set up by a former staff member), contact SMS Broadcast support via their website with your business name and transaction details so they can investigate.

How can I request a refund or dispute an SMS Broadcast charge?

Start by checking your invoices and account activity in the SMS Broadcast dashboard to confirm how the credits or services were used. If you still believe the charge is incorrect—for example, due to an accidental double payment or an unwanted auto‑recharge—contact SMS Broadcast support through the contact form or support details on smsbroadcast.com.au and provide the transaction date, amount, and the email or username on the account. Refunds are handled case‑by‑case and may depend on factors like whether credits have been used or services delivered. If you suspect fraudulent use of your card, notify both SMS Broadcast and your bank or card issuer immediately.

Why do I see a small or temporary SMS Broadcast charge on my statement?

When you add or update a card in SMS Broadcast, your bank may show a small temporary authorization to verify the card. This is not a fee and usually disappears or is reversed within a few business days, depending on your bank’s policies. Only completed top‑up or service payments should remain as final charges. If a small pending charge does not reverse after several days, contact your bank and SMS Broadcast support for clarification.

How can I see receipts or invoices for my SMS Broadcast payments?

Receipts and tax invoices are available inside your SMS Broadcast account under the Billing, Invoices, or Payments section. Each payment will list the date, amount, and payment method, which you can match against your bank statement. You can usually download or email these invoices for your records or accounting. If you cannot log in, use the password reset option on smsbroadcast.com.au or contact support to help recover your account.

What should I do if I don’t recognize an SMS Broadcast charge at all?

First, check whether anyone in your organisation—such as marketing, events, or administration staff—uses SMS Broadcast for reminders, alerts, or promotional messaging. If no one recognizes the service, contact SMS Broadcast through their website and provide the exact charge amount, date, and the first and last name on the card so they can search for an associated account. They can confirm whether the charge is tied to an active account and, if necessary, help you take steps to secure or close it. You should also inform your bank or card issuer if you suspect the card details have been used without your permission.

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