SMSGlobal is a cloud-based communications provider that helps businesses send and manage SMS and omnichannel messaging worldwide. Their platform includes bulk SMS campaigns, two-way messaging, SMS APIs for developers, and integrations with CRM and marketing tools. Based in Melbourne, Victoria, Australia, SMSGlobal serves companies of all sizes— from small businesses sending appointment reminders to large enterprises running marketing, security, and transactional notifications at scale.
A charge from SMSGlobal may appear on your bank or card statement if you or your business created an account on smsglobal.com and purchased SMS credits, enabled automatic top-ups, or moved onto a monthly invoicing or subscription-style plan. Common scenarios include one-time purchases of SMS credit bundles, recurring charges for ongoing service usage, auto-recharge when your SMS balance falls below a set threshold, and postpaid billing based on the previous month’s message volume. You might also see temporary authorization holds when you first add or update a payment card, or after signing up for a free or trial account that later converted to a paid service.
To verify an SMSGlobal charge, log in to your account at smsglobal.com and check your Billing, Invoices, or Transactions section for matching amounts and dates. If you manage multiple company accounts, check each one, as charges may be consolidated or appear under a descriptor such as “SMSGLOBAL” or similar. If you still don’t recognize the transaction, contact SMSGlobal support through the help section or contact form on their website, providing the last four digits of the card, the exact amount, date, and any reference number from your statement. They can confirm the source of the charge, help with cancelling auto-recharge or closing an account, and advise on refunds or disputed transactions.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SMSGlobal.
Why did SMSGlobal charge my card this month when I didn’t manually buy SMS credits?
SMSGlobal accounts can be configured with automatic top-up or recurring billing, which charges your card when your SMS credit balance drops below a set threshold or on a regular billing cycle. If someone on your team enabled auto-recharge, credits will be purchased automatically to keep services running. Log in to your SMSGlobal dashboard, go to the Billing or Payments section, and review your auto top-up or subscription settings to confirm.
What are common SMSGlobal charge amounts I might see on my statement?
SMSGlobal typically charges based on pay-as-you-go SMS credit purchases or monthly usage, so amounts can vary widely depending on your message volume and destination countries. You may see smaller recurring amounts if you have low-volume auto top-ups enabled, or larger periodic charges if you run bulk campaigns. The exact breakdown of costs is available in your SMSGlobal account under Billing, Invoices, or Usage reports.
How do I cancel or disable SMSGlobal auto top-up or recurring billing?
Sign in to your SMSGlobal account and navigate to the Billing or Payments section of your dashboard. Look for Auto Top-Up, Automatic Recharge, or Recurring Billing settings and switch them off or edit the thresholds and amounts. After disabling auto top-up, you will only be charged when you manually purchase credits or if you are on a specific invoiced/postpaid agreement with SMSGlobal. If you cannot find these settings, contact SMSGlobal support via their website for assistance.
How can I close my SMSGlobal account to stop future charges?
To close your SMSGlobal account, first turn off any auto top-up or recurring billing options in your Billing settings, then contact SMSGlobal support through the help or contact page on smsglobal.com and request account closure. Include your account email, company name, and any relevant account ID so they can locate your profile. Once the account is closed, you should not receive further charges, though outstanding invoices or previously authorized transactions may still be processed.
How do I request a refund for an SMSGlobal charge I don’t recognize or believe is incorrect?
If you suspect an incorrect or unauthorized charge from SMSGlobal, gather details from your bank statement (date, amount, currency, and descriptor) and log in to your SMSGlobal account to compare against your invoices and transaction history. If the charge still appears wrong, contact SMSGlobal support via their website’s support or contact form, providing all relevant details and any invoice numbers you see in your account. They will review the transaction, explain what it relates to, and advise whether a refund or credit is possible under their billing and usage policies.
Why do I see a small or pending SMSGlobal charge (like a low-dollar amount) on my card?
SMSGlobal may place a small temporary authorization when you first add or update a payment method to verify that your card is valid. This is not an actual purchase and is usually reversed automatically by your bank within a few business days. If the pending amount later posts as a completed transaction, check your SMSGlobal Billing section to see if it corresponds to a credit purchase or contact support for clarification.
Where can I find invoices and receipts for my SMSGlobal payments?
Invoices and receipts for SMSGlobal charges are available from within your account dashboard on smsglobal.com, typically under Billing, Invoices, or Transactions. From there you can view, download, or email PDF invoices that list dates, amounts, and a breakdown of usage or credit purchases. These documents are the best way to match a bank charge to specific activity on your SMSGlobal account.
What should I do if I see an SMSGlobal charge but don’t remember creating an account?
First, check whether a colleague, your IT team, or a marketing provider might be using SMSGlobal on behalf of your business, as accounts are often created for bulk SMS, alerts, or marketing campaigns. Try using the “Forgot Password” function on smsglobal.com with any business email addresses you manage to see if an account exists. If you still cannot identify the account, contact SMSGlobal support with details of the charge so they can investigate and, if appropriate, advise on securing your details and disputing any unauthorized usage.