Snap Inc. is a camera and social media technology company based in Santa Monica, California, best known for Snapchat, its visual messaging app. The company offers consumer products like Snapchat+, in‑app purchases (such as lenses and digital items), and hardware like Spectacles in some regions. For businesses and creators, Snap Inc. provides advertising and marketing solutions through Snap Ads, augmented reality (AR) campaigns, and self‑serve ad tools at ads.snapchat.com.
A Snap Inc. charge may appear on your bank or card statement when you’ve purchased a Snapchat+ subscription, bought in‑app items (like lenses, tokens, or other digital content), or run advertising campaigns through Snap’s ad platform. You might also see charges for recurring subscription renewals, promotional packages, or business ad spending billed when you hit a billing threshold or at the end of a monthly cycle. In some cases, a small temporary charge or authorization hold may appear when you add or update a payment method for Snapchat or Snap Ads; these are usually reversed automatically within a few days.
To verify a Snap Inc. charge, first check your Snapchat account (Profile > Settings) for any active subscriptions or purchases, and review purchase history in your Apple App Store, Google Play Store, or the Snapchat app, depending on how you subscribed. Business users should review their ad accounts at ads.snapchat.com under Billing & Payments, where invoices and spend history are listed by date and amount. If you still can’t identify the charge, visit support.snapchat.com or log in to your Snapchat or Ads account and use the in‑app or online support/contact forms, providing the exact charge amount, date, and the last four digits of the card so Snap’s support team can investigate. If you suspect fraud and cannot match the charge to any account, contact your bank or card issuer to dispute and request a new card.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Snap Inc..
Why do I see a Snap Inc. charge on my card if I only use Snapchat for free?
Even if you primarily use Snapchat for free, you may have started a Snapchat+ trial that converted to a paid subscription, or made a small in‑app purchase such as lenses, filters, or tokens. Check the App Store or Google Play purchase history for the same Apple ID/Google account used on your phone, as those purchases often show as “Snap Inc.” on your statement. Also review your Snapchat settings under “Snapchat+” to see if a subscription is active.
What are the typical subscription prices for Snapchat+ and how am I billed?
In many regions, Snapchat+ costs around $3.99 USD per month, with discounted options such as approximately $21.99 for 6 months or $29.99 per year (prices and currency vary by country and platform). You’re billed automatically at the start of each subscription period through the payment method on your Apple App Store, Google Play Store, or, in some regions, directly through Snap. The charge may appear as “SNAP INC,” “SNAPCHAT+,” or a similar descriptor on your statement.
How do I cancel my Snapchat+ subscription so I stop getting charged?
If you subscribed via the Apple App Store, go to your iPhone Settings > Apple ID > Subscriptions, select Snapchat+ and tap Cancel Subscription. On Android via Google Play, open the Play Store app, tap your profile > Payments & subscriptions > Subscriptions, choose Snapchat+ and cancel. If you subscribed directly through Snap (in limited regions), open Snapchat, tap your profile icon > Settings > Snapchat+ and follow the cancellation prompts; you’ll keep benefits until the current billing period ends.
Why was I charged by Snap Inc. after my free trial ended?
Snapchat+ trials automatically convert to a paid subscription if you don’t cancel at least 24 hours before the trial ends, as noted at sign‑up. The first paid period (monthly or annual) begins immediately after the trial, and the charge is processed through your app store or payment method on file. You can see your next renewal date and manage cancellation in your device’s subscription settings or within Snapchat+ settings.
I run Snapchat Ads—how does Snap Inc. bill me and what amounts should I expect?
For self‑serve advertisers, Snap typically uses a billing threshold system where you’re charged when your ad spend reaches a certain amount (for example, $50, $250, or higher thresholds as your account grows) or on a monthly billing date, whichever comes first. Charges may appear as “SNAP ADS” or “SNAP INC” for variable amounts matching your recent campaign spend. You can confirm each charge by logging into ads.snapchat.com, going to Settings > Billing & Payments > Transaction History, and matching the invoice amount and date to your statement.
What are the small $0–$5 Snap Inc. charges or pending amounts on my statement?
Snap Inc. or your app store may place a small temporary authorization (often $0, $1, or a low amount) when you add or update a payment card, start an ad account, or initiate a subscription. These are not actual completed purchases and should automatically disappear or be reversed within a few business days. If a small hold remains pending for longer than a week, contact your bank first, then reach out to Snap support with a screenshot of the transaction if needed.
How can I request a refund for a Snap Inc. charge I don’t recognize or no longer want?
If the charge came through the Apple App Store or Google Play (most Snapchat+ and in‑app purchases), you must request a refund directly from Apple or Google using their “Report a Problem” or “Order History” pages, as Snap cannot override their billing policies. For Snapchat Ads or direct Snap billing, log into your relevant account (Snapchat or Ads Manager) and contact support via support.snapchat.com or the in‑product Help/Support link, providing invoice numbers and details. Refunds for valid services already delivered are not guaranteed, but mistaken or duplicate charges are typically reviewed and may be adjusted.
How do I find receipts or invoices for my Snap Inc. charges?
For Snapchat+ and in‑app purchases billed through Apple or Google, receipts are emailed to the address linked to your Apple ID or Google account and can be viewed in your purchase history on those platforms. For business or creator advertising spend, sign in at ads.snapchat.com, go to Billing & Payments, and download invoices or transaction reports by date. Keeping these invoices and email receipts is the easiest way to match Snap Inc. charges to specific subscriptions, purchases, or campaigns.