Snapping Turtle

Other75% confidence

Snapping Turtle is a creative media company based in Austin, Texas, offering photography, videography, and related marketing services, with a strong focus on real estate and events.

Austin, Texas, United States
snappingturtleproductions.com

About Snapping Turtle

Snapping Turtle is a creative consulting and media production company headquartered in Austin, Texas. Operating under the legal name Snapping Turtle LLC, it specializes in premium photo and video services, including real estate photography, drone imagery, Matterport 3D tours, floor plans, and cinematic marketing videos aimed at helping real estate agents and brands win listings and present properties at a high standard. The business also offers portrait, modeling, event, and light-painting photography for both commercial and personal clients, positioning itself as a high-touch creative partner rather than just a basic photo service.

A charge from Snapping Turtle on a card statement is most likely related to a booked photo or video session, real estate media package, event coverage, or related add‑on services such as 3D tours or consulting. Depending on how the booking was made, it could be a single project fee, a deposit or retainer taken in advance of a shoot, or a balance collected after delivery of media. The company’s terms note that it uses third‑party payment platforms to process billing, so charges may appear alongside or following authorization holds while the payment is being captured and settled.

If you’re unsure about a Snapping Turtle charge, the best steps are to check your email for recent booking confirmations, invoices, or download links for photo and video files tied to your property, event, or portrait session. Compare the transaction date and amount against any signed proposals, online booking forms, or messages you’ve exchanged with the photographer. For further clarification or to dispute a charge, you can contact Snapping Turtle directly through the contact form or email listed on its website, referencing the last four digits of the card used and the transaction date. If you still can’t identify the transaction, your bank can help investigate, but reaching out to the business first is usually faster and more likely to resolve scheduling, billing, or refund questions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Snapping Turtle.

  1. SQ *SNAPPING TURTLE, LL

Frequently Asked Questions

What types of services does Snapping Turtle typically charge for?

Snapping Turtle charges are usually for creative media services such as real estate photography, drone video, Matterport 3D tours, floor plans, event coverage, or portrait/modeling sessions booked through its Austin-based studio or website.

Why do I see a Snapping Turtle charge around the time my property was listed for sale?

Real estate agents and property owners often hire Snapping Turtle to create listing photos, videos, and 3D tours. If a property you own or manage was recently photographed or filmed for listing, the card charge is likely the media package or consulting fee associated with that work.

Could this be a deposit or retainer from Snapping Turtle instead of the final project cost?

Yes. Snapping Turtle may collect a non‑refundable retainer or deposit at the time of booking to reserve the shoot date, with the remaining balance charged after the session or upon media delivery. In those cases you may see two separate charges that together match the total quoted project price.

How can I cancel or reschedule a Snapping Turtle booking and avoid additional charges?

To cancel or reschedule, you should contact Snapping Turtle directly using the email or contact form on snappingturtleproductions.com and refer to the confirmation you received when booking. Their policies typically outline notice periods and any fees for late changes or cancellations, so reviewing your original quote or agreement will show whether a retainer is non‑refundable.

How do I request a refund or dispute an incorrect Snapping Turtle charge?

Start by emailing Snapping Turtle with your full name, the date and amount of the charge, and any invoice or project reference numbers. They can verify whether the charge matches a booking in their system and, if there was a billing error, adjust or refund it according to their terms. If you can’t reach a resolution, you can then open a dispute with your card issuer.

What payment processors does Snapping Turtle use, and can that affect how the charge looks?

Snapping Turtle’s privacy and terms pages note the use of third‑party platforms like Stripe and other service providers for billing and delivery. Depending on the specific tool used for your project, the statement descriptor may reference those processors or appear slightly abbreviated, but the merchant name should still include “Snapping Turtle” or similar wording.

Where can I find a receipt or invoice for my Snapping Turtle transaction?

Receipts and invoices are typically emailed at the time of booking or payment, often from an online booking or invoicing platform linked to Snapping Turtle’s website. Search your email for “Snapping Turtle” or the property address or event name; if you can’t locate it, contact them through their site to request a copy.

Can multiple small charges from Snapping Turtle on the same day be legitimate?

It’s possible if you booked several services separately—such as a real estate photo shoot, an add‑on drone package, and a floor‑plan service—or if an initial authorization was adjusted to the final project total. Review your proposal or booking breakdown, and if the amounts don’t line up, contact Snapping Turtle to have them reconcile the transactions.

This merchant is in the Other category

Browse all

Related Merchants

Kennards Hire
Mister Minit
Wilson Parking
Airtasker
Point Parking

Compare Snapping Turtle

vsKennards HirevsMister MinitvsWilson Parking

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you