Socioboard

Software93% confidence

Socioboard is an open‑source social media management and marketing platform that helps businesses schedule posts, manage multiple social accounts, analyze performance, and automate content workflows.

Mumbai, Maharashtra, India

About Socioboard

Socioboard is a social media management and marketing platform based in Mumbai, Maharashtra, India. It is best known for its open‑source core software, which allows businesses, agencies, and developers to manage multiple social media accounts, schedule and queue posts, track engagement, collaborate with team members, and analyze performance metrics across networks. In addition to the open‑source edition that you can self‑host, Socioboard also offers cloud‑hosted plans and premium add‑ons aimed at agencies, brands, and marketers who need advanced workflows, reporting, and automation without managing their own servers.

A Socioboard charge may appear on your bank or card statement when you sign up for one of their paid cloud subscriptions, upgrade to a higher plan, purchase additional user seats or social profiles, or pay for premium modules or white‑label features. Charges are typically billed on a recurring basis (monthly or annually) until you cancel, and you may see a separate line item if you switch tiers partway through a cycle or add new services. In some cases you might also see a small temporary authorization hold when you first add or update a payment method or start a free trial that converts to a paid plan if not cancelled before the trial ends.

If you’re unsure about a Socioboard charge, start by logging into your Socioboard account and checking the billing or subscription section for your active plan, invoices, and payment history. Look for confirmation emails or invoices that match the date and amount on your statement, and confirm whether any colleagues or team members with access to your company card may have started a subscription. If you still can’t identify the charge, contact Socioboard via the support or contact page on socioboard.com, providing the last 4 digits of the charged card, the exact amount, and the transaction date (but never your full card number) so they can locate the transaction, clarify what it’s for, and help with cancellations or refunds where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Socioboard.

  1. SOCIOBOARD \2035 Sunset Lake Road Su\408

Frequently Asked Questions

Why do I see a Socioboard charge on my card if the software is open‑source and free?

Socioboard’s core platform is open‑source and can be self‑hosted at no license cost, but the company also offers paid, cloud‑hosted subscriptions and premium features. The charge you see is usually for a hosted plan, additional users or social profiles, or a premium/white‑label module. Check which email address was used to sign up and log in to Socioboard’s cloud dashboard to review your active subscription and invoices.

What are the typical Socioboard subscription prices and billing cycles?

Socioboard offers multiple tiers based on the number of users, connected social accounts, and advanced features like automation and analytics. Plans are generally billed either monthly or annually, with annual billing often offered at a discounted rate. Because pricing and plan names change over time, the most accurate and current rates are listed on the pricing page at socioboard.com, along with the currency and any applicable taxes.

Why was I charged by Socioboard after my free trial?

If you signed up for a Socioboard free trial and entered a payment method, the trial usually converts automatically to a paid subscription at the end of the trial period unless you cancel in your account settings. In that case, you’ll see a charge for the first full billing cycle on or just after the trial end date. You can confirm your trial start and end dates and current plan under the billing or subscription section of your Socioboard dashboard.

How do I cancel or pause my Socioboard subscription to stop future charges?

To cancel, log into your Socioboard cloud account, go to the billing or subscription section, and select the option to downgrade to a free plan (if available) or cancel your subscription entirely. Your access typically continues until the end of the current billing period, after which you will no longer be billed. If you can’t access your account or don’t see a cancel button, contact Socioboard support through their website and request cancellation in writing, keeping a copy of the confirmation for your records.

How can I request a refund for a Socioboard charge I don’t recognize or no longer want?

First, verify whether the charge relates to an active subscription, an automatic renewal, or an upgrade that you or a team member initiated. Socioboard’s ability to refund depends on factors like how long ago you were charged, whether you used the service during that period, and their current refund policy. Use the support or contact form on socioboard.com to open a ticket, include your account email, transaction date, and amount, and ask whether a full or partial refund is possible. Your bank’s dispute process should be a last resort if you cannot resolve the issue directly with Socioboard.

Why do I see a small or duplicate Socioboard charge marked as “pending” or “authorization”?

Socioboard, through its payment processor, may place a small temporary authorization (sometimes a low amount or even a $0 verification) when you add or update a card to confirm that it’s valid. These authorizations can appear as pending charges but typically drop off automatically within a few business days and are not actually collected. If a verification amount remains posted on your account after several days, contact both your bank and Socioboard support with a screenshot so they can investigate.

The Socioboard amount on my statement doesn’t match the plan price I remember. Why?

Differences between the amount you expected and the charge you see can result from currency conversion, taxes (such as VAT or GST), proration when upgrading or downgrading mid‑cycle, or adding extra users or social profiles. Review your latest invoice in the billing section of your Socioboard account to see a line‑by‑line breakdown of what you were charged. If you still believe the amount is incorrect, send the invoice number and transaction details to Socioboard support so they can review the billing calculation.

How can I contact Socioboard about a billing or account issue related to this charge?

Go to socioboard.com and navigate to the Contact or Support section, where you can usually submit a support ticket or message the billing team. Include your account email, company name, the last 4 digits of the charged card, the exact amount, currency, and transaction date so they can quickly locate your record. For security reasons, do not send full card numbers or passwords—Socioboard support will never ask for those details.

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