Sodexo

Restaurant90% confidence

Sodexo is a global food services and facilities management company that provides catering, remote-site camp services, and a wide range of support services for workplaces, schools, hospitals, and other institutions.

Issy-les-Moulineaux, France

About Sodexo

Sodexo is a global food services and facilities management company headquartered in Issy-les-Moulineaux, France. Operating in schools, universities, corporate offices, factories, hospitals, senior living communities, government sites, and remote camps, Sodexo typically runs on-site cafeterias, coffee bars, vending machines, and “micro-market” style grab‑and‑go outlets. In many locations they also manage meal plans, employee dining programs, catering for meetings and events, and sometimes related services like hospitality or concierge support. If you see “SODEXO” or a similar description on your bank or card statement, it usually refers to a purchase made at one of these Sodexo-managed food or service locations.

A Sodexo charge may appear on your statement for a variety of reasons. The most common is a one‑time purchase at a Sodexo‑operated cafeteria, coffee shop, kiosk, or vending machine—often within a school, hospital, or workplace. If your institution uses Sodexo for dining services, you might also see recurring charges related to a student or staff meal plan, automatic balance top‑ups for a campus or employee card, or payroll-deduction dining programs. In some cases, you may see small temporary authorization holds when you add or update a payment method in a Sodexo app or when you tap or swipe at a self‑service kiosk; these usually drop off within a few business days and are replaced by the final, exact charge.

To verify a Sodexo charge, start by matching the transaction date and amount with any recent dining, vending, or catering purchases at your school, workplace, or a hospital you visited. Check any relevant apps or online portals your institution uses (such as a campus card or employee dining account) to review recent transactions and receipts. If you still have questions, contact the dining services or card office at your institution, or visit sodexo.com and use their “Contact” or “Customer Service” options to be directed to the correct local team. For disputed or unfamiliar charges, your card issuer can help investigate while you also speak with the Sodexo location directly—especially for issues like double charges, refunds for cancelled catering, or mistaken card swipes.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sodexo.

  1. SO OPERATIONS AUST PTY MELBOURNE AI AU
  2. SODEXO REMOTE SITESQPS\231KM NORTHWEST O

Frequently Asked Questions

Why did I get a Sodexo charge from my school or university dining hall?

If your school outsources dining services to Sodexo, any purchases in the campus dining hall, food court, coffee bar, or convenience store may appear as a Sodexo charge on your bank or card statement. This can include single meals, snacks, or drinks, as well as automatic top‑ups to a meal plan or stored‑value campus card. Log into your school’s dining or campus card portal to see a detailed breakdown of recent Sodexo‑processed transactions.

Why do I see weekly or monthly recurring Sodexo charges on my statement?

Recurring Sodexo charges often relate to meal plans, subscription-style dining passes, or automatic reloads for a campus or employee dining card that have been set up through your institution. Some schools and employers allow you to configure automatic top‑ups when your balance falls below a certain amount, which can result in regular charges of the same size. Check your dining account settings with your school, hospital, or employer portal to see if auto‑reload or recurring billing is enabled and to adjust or disable it if needed.

Can Sodexo place temporary authorization holds on my card?

Yes. When you pay at a Sodexo self‑service kiosk, vending machine, or use a payment method in an affiliated app, a small temporary authorization (sometimes a rounded amount or a preset hold like $5–$15) may be placed to verify your card. This is not the final charge and is usually adjusted to the exact purchase total or released within a few business days. If a hold remains after several days, contact the local Sodexo location or your card issuer for assistance.

How do I cancel or change a Sodexo-managed meal plan or automatic reload?

Sodexo typically administers meal plans and reload rules according to the policies of the institution they serve, so changes must usually be made through your school, hospital, or employer’s dining or card office. Log into your institution’s online portal or contact their dining services or card services department to cancel, pause, or modify a plan or auto‑reload settings. They can confirm any deadlines, proration rules, or restrictions set by the institution and Sodexo.

How can I request a refund for a Sodexo charge I don’t recognize or for a billing error?

First, confirm that the charge isn’t from a recent visit to a Sodexo‑run cafeteria, kiosk, or vending machine by checking your receipts or your institution’s dining portal. If it still appears incorrect—such as a double charge, wrong amount, or an unused catering order—contact the specific Sodexo location (or your campus/employee dining office) where the transaction occurred and provide the date, amount, and last four digits of your card. For unresolved issues or suspected fraud, also contact your bank or card issuer to dispute the transaction while Sodexo investigates locally.

What are common Sodexo charge amounts and patterns I might see?

Common Sodexo charges often match everyday food service purchases, such as small amounts for coffee and snacks, moderate totals for full meals, or larger charges for weekly groceries in a micro‑market or for catering orders. You might also see consistent set amounts—like $25, $50, or $100—that correspond to stored‑value reloads for campus or employee cards. In institutional settings, multiple small Sodexo charges on the same day can occur if you used your card at different Sodexo points of sale, like a coffee bar and a cafeteria.

How can I contact Sodexo about a charge on my bank statement?

Start by identifying where you made the purchase—such as a particular hospital café, campus dining hall, or workplace cafeteria—since Sodexo operates through local teams at each client site. Visit that location’s website or your institution’s dining or card services page for direct phone numbers or email addresses. If you’re unsure which site to contact, go to sodexo.com, use the “Contact” section, and provide details about your country, institution, and the transaction so they can route your inquiry to the appropriate local Sodexo support team.

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