Soft Landing Mattress Recycling

Soft Landing Mattress Recycling is an Australian not-for-profit social enterprise that specialises in collecting and manually dismantling end-of-life mattresses and bed bases. Operating across multiple regions from its base in Port Kembla, New South Wales, Soft Landing partners with local councils, retailers, and community organisations to divert bulky mattress waste from landfill. By carefully separating and recycling components like steel, foam, timber, and fabric, the organisation reduces environmental impact while creating stable jobs and training opportunities for people facing barriers to employment.

A Soft Landing charge on your bank or card statement usually relates to a mattress or bed base being collected and recycled. This may be from an online booking you made at softlanding.com.au, a council hard‑waste or bulk‑collection service that uses Soft Landing, or a pickup arranged through a retailer when you bought a new mattress. Charges are typically one‑off fees per item or per collection, sometimes processed on the day you book and other times when the mattress is collected. You may also see a temporary pending amount if your card was pre‑authorised during the booking process, which should settle or drop off once the actual fee is processed.

If you’re unsure about a Soft Landing charge, start by checking your recent household purchases and waste services—especially any mattress or bed base you disposed of or had collected. Look for booking confirmation emails, SMS reminders, or invoices from Soft Landing, your local council, or the store that delivered your new bed, as these often reference the recycling fee. To resolve questions, visit softlanding.com.au and use the contact form or the phone/email details listed for your region, providing the last four digits of the charged card, the exact amount, and the transaction date; common issues like duplicate bookings, address errors, or council vs. private charges can usually be clarified or corrected quickly.