SolarQuip

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SolarQuip is an Australian solar energy company that designs and installs residential and commercial renewable energy systems and provides training and consulting on solar and battery storage.

Mount Toolebewong, Victoria, Australia
solarquip.com.au

About SolarQuip

SolarQuip is an Australian renewable energy company based in Mount Toolebewong, Victoria, specialising in the design, supply and installation of solar power and battery storage systems for homes, businesses and community projects. They also provide professional training and consulting services for electricians, solar designers and other industry professionals, with a focus on safe, compliant and efficient system design. Their work often includes grid-connected solar PV, off‑grid and hybrid systems, battery integration, and technical advice on system upgrades and troubleshooting.

A SolarQuip charge may appear on your bank or card statement if you’ve paid a deposit or progress payment for a solar or battery installation, purchased components or equipment, booked a training course or workshop, or engaged them for consulting or design services. Charges are typically one‑off invoice payments in AUD, but you might also see staged payments (for example, design deposit, equipment payment, final installation payment) or follow‑up charges for additional parts or service work. In some cases, your bank may show a temporary pre‑authorisation if your card was used to secure a booking or verify payment details; this usually appears as a pending or small test amount before the final invoice is processed.

If you’re unsure about a SolarQuip charge, start by checking recent invoices, quotes, or course registrations sent to your email, and compare the amount and date with the transaction on your statement. Statement descriptors may appear as “SOLARQUIP,” “SOLARQUIP MT TOOLEBEWONG,” or similar. To resolve questions, visit solarquip.com.au and use the contact form or the phone/email details listed there, providing the transaction date, amount, and the last four digits of the card used so they can locate your payment. Common billing issues—such as duplicate payments, name-on-statement confusion, or changes to scheduled work—are usually resolved by confirming your invoice number and, if needed, requesting an updated invoice, credit note, or refund through their accounts or administration team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SolarQuip.

  1. SHOP.SOLARQUIP.COM.AU +61419299140 AU

Frequently Asked Questions

Why was I charged by SolarQuip when I only requested a quote?

SolarQuip generally does not charge for basic quotes, but they may charge a design or site-assessment fee if you agreed to a detailed system design, consultation, or on-site inspection. This fee is sometimes deducted from the final installation cost if you proceed with the project. Check any proposal or terms you received by email for mention of design, consulting, or assessment fees, and contact SolarQuip via solarquip.com.au if you believe you were charged in error.

What are the typical amounts I might see from SolarQuip on my bank statement?

SolarQuip charges are usually in Australian dollars (AUD) and often correspond to quoted amounts on a formal invoice or proposal. Common patterns include deposits of 10–30% of the project value, staged progress payments for equipment and installation, or fixed fees for training courses and consulting sessions. Smaller amounts may relate to spare parts, minor service work, or adjustments to an existing system.

Does SolarQuip use subscriptions or recurring billing for their services?

SolarQuip’s core services—solar and battery installations, training, and consulting—are usually billed as one‑off invoices rather than ongoing subscriptions. However, you may see multiple charges over time if you’re on a staged payment plan for a project, or if you engage them for ongoing consulting or follow-up services. If you see regular charges you don’t recognise, contact their accounts team with your invoice numbers to confirm whether a payment schedule was set up.

Why do I see a small or pending SolarQuip charge that later disappeared?

A small or pending charge from SolarQuip may be a card pre‑authorisation used to verify your payment method when booking a service or paying online. This is not an actual debit and should automatically drop off your account within a few business days, depending on your bank. If a pre‑authorisation remains in pending status for more than a week, contact your bank and SolarQuip with the transaction details so they can check whether it was released or converted to a full payment.

How can I get a copy of my SolarQuip invoice or receipt for this charge?

Invoices and receipts from SolarQuip are typically emailed to the address you provided when you accepted a quote, booked a course, or scheduled work. Search your email for “SolarQuip” or your project or invoice number to locate the document. If you can’t find it, visit solarquip.com.au and reach out via their contact form or listed accounts email, including your name, property or business address, transaction date, and charge amount so they can resend the invoice or receipt.

How do I change, pause, or cancel a scheduled SolarQuip installation or training booking?

To change or cancel a scheduled installation, inspection, or training booking with SolarQuip, you’ll need to contact them directly using the phone number or email shown on solarquip.com.au or on your booking confirmation. They may have notice periods or rescheduling policies, especially for training courses and organised site work, so reach out as early as possible. Any paid deposit or fee will be handled under the terms you agreed to, which may allow rescheduling, partial refunds, or credits towards future work.

How do I request a refund or dispute a SolarQuip charge I don’t recognise?

First, confirm with household members, your strata/body corporate, or your business staff that no one authorised SolarQuip to perform work, purchase parts, or attend a course. If you still don’t recognise the charge, gather the transaction date, exact amount, and the last four digits of the card, then contact SolarQuip through their website’s contact details and ask for their accounts department. They can look up the payment, explain what it relates to, and, if it was made in error or duplicated, advise you of their refund or credit process. If you cannot resolve the issue with them, contact your bank to discuss a formal dispute or chargeback.

How can I contact SolarQuip about a billing or account question?

Go to solarquip.com.au and use the contact form or the phone and email information listed there to reach their office in Victoria. For faster assistance with billing, include your full name, project or invoice number (if known), transaction date, amount, and how you paid (card, bank transfer, etc.). This helps their accounts team quickly locate your record and respond with clarification, documentation, or next steps.

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