Solid Digital

Other80% confidence

Solid Digital is a brand-focused digital agency that designs and develops B2B websites and provides digital marketing services to help companies grow their online presence and achieve measurable digital growth.

Chicago, IL
soliddigital.com

About Solid Digital

Solid Digital is a brand-focused B2B digital agency that designs and develops custom websites and provides ongoing digital marketing services for companies that want measurable online growth. Founded in 2007 and headquartered at 100 N LaSalle St, Suite 1400, Chicago, IL, with an additional office in Portland, OR, they work primarily with marketing leaders at B2B organizations on web design, WordPress and custom development, SEO, paid media, and long‑term “Digital Growth” programs. Their team of 11–50 specialists focuses on aligning brand, UX, technology, and marketing strategy to increase a company’s Digital Value and lead generation. ([soliddigital.com](https://www.soliddigital.com/?utm_source=openai))

A Solid Digital charge usually appears when a business has engaged them for a website project or an ongoing marketing engagement. This could be a project milestone payment for a site redesign or application build, a monthly retainer for SEO or digital marketing (their SEO programs, for example, are commonly structured as monthly services starting around $2,500 per month), or a support and maintenance plan. Agencies in their price range may also bill for discovery workshops, strategy engagements, or hourly work, and third‑party directories list typical hourly rates of about $150–$199 and minimum project sizes of $75,000+, so statement amounts are often in the high four‑ or five‑figure range or in fixed monthly retainer amounts. ([soliddigital.com](https://www.soliddigital.com/chicago-seo-agency?utm_source=openai))

To verify or resolve questions about a Solid Digital charge, start by checking recent contracts, proposals, and invoices sent to your company’s billing or marketing contacts, and compare the billed amount and date to any active web, SEO, or marketing retainers. Solid Digital can be reached via the contact form on soliddigital.com, by email at hello@soliddigital.com, or by phone at +1 (877) 899‑9981; have your company name, invoice number, and charge details ready so they can quickly look up your account. If your finance team still cannot match the transaction to an approved engagement, ask Solid Digital for a copy of the signed agreement and invoice; if they confirm the charge is not related to you, contact your bank or card issuer to report potential misuse of your card details. ([soliddigital.com](https://www.soliddigital.com/contact?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Solid Digital.

  1. PAYPAL *SOLIDDIGITA\Level 19 1 York Stre

Frequently Asked Questions

What types of charges does Solid Digital typically bill for?

Solid Digital primarily bills businesses for project-based work (such as website design and development, app design, or a site redesign) and for ongoing marketing retainers like SEO, paid media, or Digital Growth® programs. In practice, this often appears on statements as larger milestone invoices for web or app projects, recurring monthly invoices for marketing retainers, or fees for website support and maintenance work performed under a separate agreement. ([soliddigital.com](https://www.soliddigital.com/services?utm_source=openai))

Why am I seeing a recurring monthly charge from Solid Digital?

A recurring monthly Solid Digital charge usually indicates your company has an active retainer or subscription-style engagement for services such as SEO, digital marketing, or ongoing website support. Their SEO program, for example, is described as a monthly service starting around $2,500 per month, and many clients keep them on as a long-term marketing partner after a website launch. Check your signed scope of work or master services agreement for the agreed monthly amount and billing date, and confirm internally with your marketing or IT leadership. ([soliddigital.com](https://www.soliddigital.com/chicago-seo-agency?utm_source=openai))

How do I cancel or change an ongoing Solid Digital retainer or service?

To cancel, pause, or change a Solid Digital engagement, you’ll typically need to follow the notice and term provisions in your contract or statement of work (for example, a 30–60 day written notice period is common among agencies). Reach out directly to your account manager or email hello@soliddigital.com, referencing your company name and the specific retainer you want to change, and ask them to confirm the effective cancellation date and any remaining obligations in writing. Also notify your internal finance team so they can watch for the final invoice and confirm when charges should stop. ([crunchbase.com](https://www.crunchbase.com/organization/solid-digital?utm_source=openai))

How can I request a refund, credit, or billing correction from Solid Digital?

Solid Digital’s engagements are typically governed by individual contracts, so refunds or credits are handled on a case‑by‑case basis according to the terms you signed (for example, around scope changes, missed deliverables, or billing errors). If you believe you were billed incorrectly or charged for services you didn’t approve, contact them via your account manager, the site contact form, or hello@soliddigital.com with the invoice number, charge date, and a brief explanation; they can then investigate, issue a corrected invoice, or apply a credit if warranted. For disputed card charges your bank may also ask for Solid Digital’s written response to your inquiry, so keep a record of your communications. ([soliddigital.com](https://www.soliddigital.com/contact?utm_source=openai))

How do I get a copy of an invoice or contract to verify a Solid Digital charge?

If you’re missing paperwork, first check your company email accounts for messages from a Solid Digital domain (such as proposals, e-signature links, or PDF invoices) and any project management or billing portals they may have set up for your team. If you still can’t find the documents you need, call +1 (877) 899‑9981 or email hello@soliddigital.com and request copies of your latest invoices and the signed statement of work; provide your company name, approximate project dates, and the last four digits of the card or account that was charged so they can locate your records. ([crunchbase.com](https://www.crunchbase.com/organization/solid-digital?utm_source=openai))

Why do I see a small or temporary Solid Digital charge on my card?

In some cases, a small temporary authorization or unusual amount could appear if your company paid an invoice by card through a third‑party payment processor that uses test authorizations or pre‑authorization holds. These authorizations generally fall off within a few business days and do not settle as actual charges. If you see a small Solid Digital‑related pending amount you don’t recognize, monitor your account to confirm it reverses, and if it posts permanently, contact Solid Digital and your bank with a screenshot so they can trace it to a specific invoice or correct any error. (Because their primary business model is project and retainer invoicing, small consumer‑style subscription charges are uncommon.) ([soliddigital.com](https://www.soliddigital.com/services?utm_source=openai))

What are common Solid Digital charge amounts I might see on a statement?

Public agency directories list Solid Digital’s typical hourly rate in the $150–$199 range and a minimum project size of $75,000+, while their SEO retainers start around $2,500 per month, so charges often appear as four‑ or five‑figure project invoices or multi‑thousand‑dollar monthly retainers. Your actual amount will depend on your signed scope of work, number of hours or deliverables, and whether you’re paying for a one‑time build, an add‑on phase, or ongoing marketing activities. If the amount on your statement doesn’t match what’s in your contract or proposals, contact your account manager for a detailed breakdown. ([marketingmonk.so](https://www.marketingmonk.so/agency-directory/agency/solid-digital?utm_source=openai))

What should I do if I don’t recognize a Solid Digital charge at all?

If no one on your team recognizes Solid Digital, first confirm internally with marketing, IT, and leadership to make sure a website or SEO project wasn’t recently approved under a different name or budget line. If no legitimate engagement can be identified, call or email Solid Digital with the exact charge details (date, amount, and any descriptor text) and ask whether they can match it to a client account; if they cannot, immediately contact your bank or card issuer to report potential unauthorized use and request a card replacement if needed. Keeping written confirmation from Solid Digital that they have no record of you as a client can help your bank resolve the dispute more quickly. ([crunchbase.com](https://www.crunchbase.com/organization/solid-digital?utm_source=openai))

This merchant is in the Other category

Browse all

Related Merchants

Kennards Hire
Mister Minit
Wilson Parking
Airtasker
Point Parking

Compare Solid Digital

vsKennards HirevsMister MinitvsWilson Parking

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you