Something Social

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Something Social is an Australian digital marketing agency operated by Adapted Media Pty Ltd, specialising in event marketing, community management, social listening, compliance monitoring, and AI-powered customer-care chatbots for enterprise clients.

Coogee, New South Wales, Australia
somethingsocial.com.au

About Something Social

Something Social is an Australian digital marketing agency operated by Adapted Media Pty Ltd and based in Coogee, New South Wales. The company specialises in social media strategy and execution for events and brands, including event marketing campaigns, community management, social listening, compliance monitoring, and AI-powered customer-care chatbots for medium and large organisations. Their services are typically contracted on a retainer or project basis, and they work directly with businesses, event organisers, and agencies rather than individual consumers.

A charge from “Something Social”, “Adapted Media Pty Ltd”, or a similar descriptor may appear on a bank or card statement when a business has engaged them for digital marketing or social media-related services. This could relate to monthly retainers for social media management, fees for campaign setup or event marketing, chatbot implementation or licensing, once-off strategy or consulting projects, or ongoing monitoring and compliance services. In some cases, you may see a pre-authorisation or temporary hold when a new payment method is added, a trial or pilot project is converted to a paid engagement, or when a recurring retainer renews automatically at the start of a new billing period.

If you are unsure about a charge, first check with your marketing, events, or communications team to confirm whether they have recently engaged Something Social or Adapted Media Pty Ltd, and review any invoices or contracts you’ve received by email. You can also log into your company’s accounting or procurement system to match the transaction amount and date to a purchase order or invoice. For unresolved questions, visit somethingsocial.com.au and use the contact form or listed email to provide the last four digits of the card, charge date, exact amount, and the statement description so they can locate the transaction. Common billing issues—such as duplicate payments, cancellation timing, or updating payment details—are usually resolved by contacting their accounts or billing team and supplying a copy of your bank statement line (with sensitive data redacted).

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Something Social.

  1. PIN*686 Adapted Media IMCoogee NSW AUS

Frequently Asked Questions

Why am I seeing a charge from Something Social or Adapted Media Pty Ltd on our company card?

This charge usually relates to contracted marketing services such as social media management, event marketing support, social listening, or chatbot/customer-care services that your organisation has engaged from Something Social. Often, the charge is authorised by your marketing, events, or communications department and may correspond to an approved invoice or purchase order. Check internally with those teams and your finance system to confirm the service and invoice linked to the transaction.

Does Something Social bill on a subscription or a one-off project basis?

Something Social commonly uses a monthly retainer model for ongoing services like community management, social listening, compliance monitoring, and chatbot support, which will appear as recurring charges. They may also issue one-off project invoices for specific campaigns, events, or strategic consulting work, which will show as a single charge on your statement. The exact structure—retainer, project fee, or hybrid—will be detailed in your service agreement or proposal.

What are typical charge amounts I might see from Something Social?

Because Something Social works primarily with businesses and enterprise clients, charge amounts are usually for professional service fees rather than small consumer subscriptions. Transactions may range from smaller pilot or setup fees to larger monthly retainers for multi-channel management or enterprise chatbot support, often in the hundreds or thousands of Australian dollars. To verify a specific amount, match the charge to a corresponding invoice from Something Social or Adapted Media Pty Ltd in your accounting records.

How do I cancel or pause ongoing services with Something Social to stop future charges?

To cancel or pause recurring services, you’ll need to follow the terms outlined in your contract or service agreement with Adapted Media Pty Ltd / Something Social. Usually this involves providing written notice (via email or your designated account contact) within a specified notice period—commonly 30 days—before the next billing cycle. Coordinate with your internal approver or contract owner to ensure they send a formal cancellation request and receive written confirmation, and keep that confirmation on file in case a future charge needs to be disputed.

How can I request a refund or dispute a charge from Something Social?

Start by contacting Something Social’s accounts or billing team using the contact details on somethingsocial.com.au and provide the transaction date, exact amount, statement descriptor, and any related invoice numbers. Explain whether you believe the charge is incorrect (for example, services cancelled, duplicate billing, or incorrect amount) and attach supporting documentation such as cancellation confirmations or purchase orders. They can review your account and, if an error is confirmed, arrange a refund or credit according to the terms of your agreement; if the issue cannot be resolved, you may then follow your bank or card provider’s dispute process.

Why do I see a pending or small temporary charge from Something Social?

A small or pending amount may be a pre-authorisation used to verify a card or payment method when setting up a new billing arrangement or updating your details. These authorisation holds are not final charges and typically drop off or convert to the full invoice amount within a few business days. If the pending amount does not clear or you do not recognise any related engagement with Something Social, contact your finance team and then reach out to Something Social via their website to confirm whether they initiated the authorisation.

Can I get a copy of an invoice or receipt for a Something Social transaction?

Yes. If you need documentation for a charge, your organisation’s main contact or account manager with Something Social can request a copy of past invoices or statements from their accounts team. Use the contact information on somethingsocial.com.au and include your company name, ABN (if applicable), approximate billing period, and the last four digits of the card that was charged. Keeping invoices and contracts together in your accounting system will make it easier to reconcile future charges from Adapted Media Pty Ltd / Something Social.

What should I do if no one in my company recognises this charge from Something Social?

First confirm that the card was not used by a related entity, subsidiary, or past employee for marketing services, and check any shared inboxes used for vendor communication. If no one recognises the transaction, contact Something Social with the full statement descriptor (excluding full card numbers) so they can search their records for a matching client or invoice. If they cannot locate an associated account and you still suspect the charge is unauthorised, notify your bank or card issuer immediately to secure the card and initiate a formal dispute if necessary.

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