Soonta is a South Australian Vietnamese fusion fast-casual chain serving banh mi, salad and rice bowls, cold rolls, and other Vietnamese-inspired street food. The specific entity "Soy & Chilli Pty Ltd" operates the Soonta Rundle Place location in Adelaide.
Soonta is a South Australian Vietnamese-fusion fast-casual restaurant chain best known for its banh mi, salad and rice bowls, noodle bowls, and fresh cold rolls. The brand focuses on quick, healthier-style Vietnamese-inspired street food with options for meat eaters, vegetarians, and vegans. The specific merchant name “Soy & Chilli Pty Ltd” typically refers to the Soonta Rundle Place store in Adelaide’s CBD, but the Soonta name can also appear on charges linked to in-store purchases, online orders, and some delivery platforms associated with this location.
A Soonta or Soy & Chilli Pty Ltd charge may appear on your bank statement when you buy food or drinks at the Rundle Place Soonta store, order click-and-collect or delivery via Soonta’s own online ordering system, or place an order through a partner delivery app that routes payments via the store. Charges are usually one‑time transactions for individual orders, but you might also see small pre-authorisation amounts if you paid by card, used a digital wallet, or ordered through a delivery platform that verifies your card before confirming the order. In some cases, tips added at the counter or through an app are included in the same Soonta transaction amount.
If you don’t recognise a Soonta or Soy & Chilli Pty Ltd charge, start by checking your recent food purchases, delivery orders, and shared accounts for the date and time of the transaction. Look in your email for order confirmations or app receipts from Soonta or delivery partners such as Uber Eats, DoorDash, or Menulog. For questions about a specific charge from the Rundle Place store, you can contact Soonta via the contact form at soonta.com.au or call the store directly during business hours; have your bank statement, approximate date, and amount ready. If the transaction still seems incorrect or fraudulent, contact your bank or card provider to dispute the charge or block the card while the issue is investigated.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Soonta.
Why does my statement show a charge from Soy & Chilli Pty Ltd instead of Soonta?
Soy & Chilli Pty Ltd is the registered business entity that operates the Soonta Rundle Place location in Adelaide, so your bank may display that legal name instead of the Soonta brand. This is normal for in‑store EFTPOS payments and some online orders processed directly by that store. If the date and amount line up with a visit to Rundle Place or a nearby Soonta order, the charge is likely legitimate.
What are typical amounts for a Soonta Rundle Place charge?
Common individual Soonta charges range roughly from AUD $10–$20 for a single banh mi or bowl with a drink, up to around $40–$70 for multiple meals in one transaction. If you ordered via a delivery platform, you may see a higher total that includes delivery fees, service fees, and tips. Comparing the charged amount to your expected food total (plus any app fees) can help confirm the transaction.
Can Soonta place a small ‘pending’ or $1 charge on my card?
Yes. When you order online or through some delivery apps, a small temporary authorisation (often around $1 or the estimated order total) may appear as a pending Soonta or Soy & Chilli Pty Ltd charge. This is used to confirm your card and should automatically drop off or be replaced by the final order amount within a few business days, depending on your bank.
Does Soonta offer subscriptions or recurring meal plans that could explain repeated charges?
Soonta does not typically run subscription-style billing; most transactions are one-off food orders. However, frequent charges on your statement may result from regular visits, repeated delivery orders, or multiple people using the same saved card in a household. If you see Soonta charges on days you definitely didn’t order, contact your bank and Soonta support to investigate possible card misuse.
How can I get a receipt or tax invoice for a Soonta Rundle Place transaction?
If you paid in-store, a paper receipt should have been offered at the time of purchase; some EFTPOS terminals also support email or SMS receipts when requested. For online or app orders, check your email for an order confirmation, your Soonta online ordering account (if you created one), or the “orders” section of the delivery platform you used. If you need a formal tax invoice, contact Soonta via their website (soonta.com.au) with the transaction date, time, and last four digits of your card so they can locate and resend it if available.
How do I resolve an incorrect amount or double charge from Soonta?
First compare the transaction to your receipt or app order to confirm the expected total, including any tips and delivery or service fees. If the amount still appears wrong, contact the Soonta Rundle Place store or submit a query through soonta.com.au with full details (date, time, exact amount, and copy of your receipt or bank screenshot). They can check their point‑of‑sale records to confirm whether a duplicate or incorrect charge occurred; if an error is found, they’ll typically process a refund back to the original payment method. You should also alert your bank if you suspect a technical issue or card misuse.
How do I request a refund or report a problem with my Soonta order?
If the issue is with food quality or an incorrect order collected directly from Soonta Rundle Place, contact the store as soon as possible or reach out through the contact form on soonta.com.au describing the problem and attaching any photos or receipts. For delivery orders placed via Uber Eats, DoorDash, Menulog, or similar services, you generally need to request a refund or adjustment within the app you ordered through, as the platform handles payment and refunds on Soonta’s behalf. Refunds, if approved, are usually returned to your original card within several business days, depending on your bank.
How can I contact Soonta about a charge I don’t recognise?
Visit soonta.com.au and use the contact or feedback form, selecting the relevant store (Rundle Place) if prompted, and include your name, contact details, transaction date, approximate time, and amount as shown on your statement. You can also call the Rundle Place store during trading hours; their phone number is typically listed on the website or on Google Maps. While they can check their transaction logs, your bank or card issuer remains the primary contact if you need to report suspected fraud or formally dispute a charge.