Sorce

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Sorce (formerly Sorcellerie Apothecary) is an independent niche perfume house and retailer based in Charlotte, North Carolina, offering small-batch, fantasy-inspired fragrances and related scented products online and in-store.

Charlotte, North Carolina, United States
shopsorce.com

About Sorce

Sorce, originally launched as Sorcellerie Apothecary in 2022, is an independent perfume brand and retailer that hand-blends small-batch, fantasy- and story-inspired fragrances in Charlotte, North Carolina. The company creates extrait-strength perfumes and other scented products with a strong focus on whimsical, imaginative themes and gourmand, fruit-forward, and atmospheric compositions. In 2024 the brand formally shortened its customer-facing name from Sorcellerie Apothecary to Sorce, though the underlying company remains Sorcellerie Apothecary LLC, and both names are still referenced in legal and support materials.

A charge labeled “SP+AFF* SORCELLERIEAPO” or similar on a card statement is likely tied to an online or in-store purchase of Sorce perfumes or related items, often placed during one of their timed "special order" or monthly rotation windows. Customers commonly buy discovery sample sets, full bottles, or limited-run fragrances through the shopsorce.com website; purchases may also route through Shopify payments, which can add prefixes like “SP*” or “SP+AFF*” before the merchant name. Because the business transitioned branding from Sorcellerie Apothecary to Sorce, older or truncated billing entries may still show fragments like “SORCELLERIEAPO.”

If you have questions about a charge, you can verify it by searching your email for order confirmations from shopsorce.com, checking your Sorce customer account order history, or reviewing receipts from their Charlotte retail location. For issues such as damaged items or shipping problems, Sorce asks customers to contact them promptly with order details so they can assess eligibility for replacement under their terms of sale. They do not generally offer refunds, instead resolving approved claims via replacement, and they place specific limits on order sizes and supported shipping regions, so reviewing their FAQ and policies pages and contacting customersupport@shopsorce.com are the best next steps if you believe a charge is incorrect or need assistance with an order.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sorce.

  1. SP+AFF* SORCELLERIEAPO

Frequently Asked Questions

Why does my bank statement say “SP+AFF* SORCELLERIEAPO” instead of Sorce?

Sorce was originally named Sorcellerie Apothecary, and the legal entity is still Sorcellerie Apothecary LLC. During and after the rebrand to Sorce, some payment processors and card descriptors continued using shortened forms like “SORCELLERIEAPO,” sometimes preceded by a Shopify-related prefix such as “SP+AFF*.” If you recently ordered perfume from shopsorce.com or purchased in their Charlotte store, that descriptor is most likely your Sorce transaction.

What types of purchases typically generate a Sorce charge on my card?

Sorce charges usually come from online orders placed at shopsorce.com or in-person purchases at their Charlotte, NC retail space. Common transactions include sample sets, full-bottle perfumes, limited-edition special-order releases, and occasional merchandise. Because they use timed special-order and rotation windows, you may see larger, less frequent purchases when those events occur.

Does Sorce offer refunds if I don’t like the scent I ordered?

According to Sorce’s policies, they generally do not offer refunds and instead handle approved issues through replacement only. They specifically note that returns or replacements are not provided for opened products that are not defective or for dissatisfaction with fragrance preferences. If your item arrived damaged or defective, you should email customersupport@shopsorce.com with your order number and photos within their stated reporting period so they can review your claim.

Can I cancel or change my Sorce order after it’s been placed?

Because Sorce works in small batches and often under heavy launch-day volume, order changes or cancellations may not always be possible once processing begins. If you need to modify or cancel an order, contact customersupport@shopsorce.com as quickly as possible with your order number. They’ll let you know if your order is still unfulfilled and whether adjustments can be made before shipment.

Why do I see multiple Sorce charges or separate shipping charges for one order period?

During busy launch or special-order windows, customers sometimes place multiple orders close together, and these may appear as separate charges on your statement. Sorce’s fulfillment team will try, when possible, to combine unfulfilled orders and refund excess shipping, but this isn’t guaranteed due to volume. If you see several charges, compare them to separate order confirmations in your email or account history to confirm each transaction.

Does Sorce place temporary authorization holds on my card?

Like many online merchants using Shopify payments and card processors, Sorce’s checkout may trigger an authorization hold when you submit payment. This hold can appear as a pending charge on your statement and is usually replaced by the final settled transaction or dropped if the order fails to complete. If you see a small or duplicate pending amount, give it a few business days; if it doesn’t clear, contact your bank and review your Sorce order history.

How does Sorce handle shipping, and could that affect the amount I’m charged?

Sorce currently ships primarily within the United States and Canada, with specific rules for alcohol-based perfume and IPM-based alternatives for Canadian orders. Shipping costs, signature confirmation for high-value orders, and multiple-box shipments for larger volumes can all influence the total amount charged. Their FAQ notes that orders shipped outside supported regions or via freight forwarders are at the buyer’s risk and may not be eligible for remediation, so check your order confirmation for the exact shipping method and charges before disputing a transaction.

How can I contact Sorce about a suspicious or incorrect charge?

If you don’t recognize a Sorce-related charge, first search your email and shopsorce.com account for recent orders under your name or household. If you still can’t match the transaction, email customersupport@shopsorce.com with the charge date, amount, and the descriptor as it appears on your statement. They can look up the transaction on their side and confirm whether there’s an order associated with it or advise you to pursue a dispute with your card issuer if it appears fraudulent.

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