Question 1

Why do I see a charge from Space Kitchen on my card when I only had coffee and a snack?

Accepted Answer

Space Kitchen operates as a full café-restaurant and patisserie, so all in‑venue purchases (including a single coffee or pastry) are processed under the same merchant name. The total on your statement may include extras such as alternative milks, add‑ons, or a tip added at the counter. Check your itemised receipt from your visit for a breakdown of the total. If you don’t have the receipt, you can contact the venue with the date, approximate time and amount so they can look up the transaction.

Question 2

What are typical charge amounts from Space Kitchen?

Accepted Answer

Common Space Kitchen charges range from around AUD $5–$15 for coffee and small items, $20–$35 per person for breakfast or lunch, and higher amounts (often $80 and above) for larger group bills or custom cake orders. Celebration cakes and dessert platters can vary widely in price depending on size and design. If the amount on your statement seems higher than expected, consider whether your transaction included multiple meals, takeaway items, or a shared group bill.

Question 3

Why was I charged by Space Kitchen twice on the same day?

Accepted Answer

Two Space Kitchen charges on the same day may occur if you made separate purchases (for example, takeaway coffee in the morning and dine‑in later) or if you paid for a custom cake deposit and also dined in. In some cases, you might see an authorization hold and the final settled charge listed separately for a short period. The temporary hold should disappear once the payment fully processes. If you believe you were charged twice for the same bill, contact Space Kitchen or your bank with both transaction amounts for review.

Question 4

Does Space Kitchen have any subscription or recurring charges?

Accepted Answer

Space Kitchen does not operate a subscription or recurring membership billing model like a streaming service or gym. All charges are tied to individual visits, takeaway or delivery orders, or one‑off custom cake and event payments. If you see regular charges, check whether you’ve been making frequent visits or ordering through apps that bill through Space Kitchen on each order. For unexplained recurring transactions, contact both the venue and your bank to investigate.

Question 5

Why is the Space Kitchen amount on my statement different from the menu prices I remember?

Accepted Answer

The final charge from Space Kitchen can differ from the base menu prices due to add‑ons, surcharges, or tips. Public holiday surcharges, weekend surcharges, extra ingredients, premium milks, or upgraded sides can all increase the total. If you dined with others, your card may have been used to pay the whole table bill, with friends reimbursing you separately. Reviewing your receipt or contacting the venue with the transaction details can clarify any discrepancies.

Question 6

Can Space Kitchen place an authorization hold or pending charge on my card?

Accepted Answer

Yes. When you pay by card, your bank may initially show a pending or ‘unknown’ amount from Space Kitchen as an authorization hold while the payment is being confirmed. This can also happen with some online or delivery orders associated with the venue. The pending amount should update to the final bill, and any excess hold should drop off automatically within a few business days. If a pending amount doesn’t clear, contact your bank and provide the transaction date and merchant name.

Question 7

How do I get a receipt or tax invoice for my Space Kitchen purchase?

Accepted Answer

For dine‑in and takeaway orders, receipts are usually printed at the counter when you pay; you can request a tax invoice at that time. If you need a copy later, contact Space Kitchen via the details on space-kitchen.com.au and provide the date, time window, last four digits of your card, and the amount charged so they can search their point‑of‑sale records. For online bookings or cake orders, check your email for order confirmations or invoices issued at the time of payment.

Question 8

What should I do if I don’t recognise a Space Kitchen charge on my statement?

Accepted Answer

First, confirm whether a family member or authorised card user visited Space Kitchen or placed a delivery or cake order around that date. Look through your recent messages and emails for booking confirmations or delivery receipts that reference Space Kitchen or its address in Phillip, ACT. If no one connected to your card recognises the transaction, contact the venue with the transaction details to see what was purchased. If you still suspect fraud or card misuse, immediately report it to your bank so they can secure your card and start a dispute investigation.

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