Spotlight Reporting is a cloud-based financial reporting, forecasting, and dashboarding platform used by accountants and businesses to analyze and present financial performance data, especially within the Xero ecosystem.
Spotlight Reporting is a cloud-based financial reporting, forecasting, and dashboarding platform designed for accountants, CFOs, and business owners. Headquartered in Wellington, New Zealand, it connects to popular accounting systems—especially Xero, but also QuickBooks Online and others—to turn raw ledger data into visual, board-ready reports. Their product suite typically includes Spotlight Reporting (for consolidated and management reports), Spotlight Forecasting (for budgets, cashflow and scenario planning), Spotlight Dashboards (for KPI and performance dashboards), and Spotlight Multi (for multi-entity groups and franchises).
A Spotlight Reporting charge on your bank or card statement usually relates to a software subscription for one or more of these products. This may be a recurring monthly or annual subscription fee, a charge after the end of a free trial, or an adjustment if you’ve upgraded or added more entities/organizations to your plan. In some cases, you might see a temporary authorization when you first add or update a payment method, or when you switch between plans; this appears as a pending or small-value charge that typically disappears once your bank releases the hold.
To verify a Spotlight Reporting charge, start by logging into your Spotlight account and checking the Billing or Subscription area for invoices and payment history, which should match the date and amount on your statement. If you’re part of an accounting firm, check internally whether another team member activated a new Spotlight subscription or added client entities under your firm’s billing account. For questions or disputes, you can contact Spotlight Reporting via the support options listed at spotlightreporting.com (usually an in-app help/chat widget and email-based support). Have the last four digits of the card, the statement date, invoice numbers, and your account email ready; this speeds up resolving issues such as mistaken subscriptions, duplicate charges, or refunds for recent renewals.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Spotlight Reporting.
Why am I seeing a recurring Spotlight Reporting charge every month or year?
Spotlight Reporting operates on a subscription model, so most charges are recurring monthly or annual fees for access to their reporting, forecasting, dashboard, or multi-entity tools. Accounting firms and businesses are typically billed based on the products they use and the number of organizations/entities connected. Log into your Spotlight account and navigate to Billing/Subscription to see your active plan, billing cycle, and upcoming renewal dates.
What subscription plans does Spotlight Reporting offer and what affects the price?
Spotlight Reporting generally offers plans based on which products you use (Reporting, Forecasting, Dashboards, Multi) and how many client entities or organizations are connected. Pricing is typically structured for accounting firms, advisors, and multi-entity businesses, with higher tiers for more organizations and broader feature access. You can usually choose between monthly and annual billing, with annual plans often discounted compared to paying month-to-month. For the most current pricing and plan details, check the Pricing or Plans page at spotlightreporting.com while logged into your region.
How do I cancel or downgrade my Spotlight Reporting subscription to stop future charges?
To cancel or downgrade, log in to Spotlight Reporting using the account that manages billing, then go to the Billing, Subscription, or Account Settings section. From there, you can usually change your plan, reduce the number of entities, or request cancellation at the end of your current billing period. Keep in mind that most subscriptions continue until the end of the paid term and are not cancelled retroactively, so you won’t typically receive a refund for unused days unless Spotlight agrees to it under special circumstances. After cancelling, you should receive a confirmation email; keep this for your records in case of future billing questions.
Why was I charged by Spotlight Reporting after a free trial or when I thought I had cancelled?
If you signed up for a free trial and entered card details, the subscription usually rolls into a paid plan automatically at the end of the trial unless you cancel before the trial expires. Similarly, if you cancelled after the new billing period had already started, your subscription often remains active until that period ends, which explains a recent charge. Check your account’s Billing page for your renewal date and cancellation status, and review confirmation emails to see when your cancellation was processed. If you believe you were billed in error, contact Spotlight support with your account email, invoice number, and statement screenshot.
How can I request a refund or dispute a Spotlight Reporting charge I don’t recognize?
Start by confirming whether anyone in your business or accounting firm set up a Spotlight subscription using your company card or email—many charges are legitimate but not well-communicated internally. If the charge still appears unfamiliar or if you were recently renewed and no longer want the service, contact Spotlight Reporting support through their website (Help/Support section) or via the email listed there, providing the charge date, amount, last four digits of the card, and your company details. Refunds are usually handled on a case-by-case basis and may depend on how recently you were billed and whether you’ve used the service during the current term. If you cannot resolve the issue with Spotlight, you can then contact your bank or card provider to explore a formal dispute.
Why do I see a small or temporary Spotlight Reporting charge (or a pending amount that later disappears)?
Spotlight Reporting, like many SaaS providers, may place a small authorization hold when you first add or update a credit card or when the system checks your payment method before renewing. This can appear as a low-value or $0–$1 equivalent pending transaction on your statement. These are not actual charges and should disappear automatically once your bank releases the hold, usually within a few business days. If a small hold remains posted after several days, contact your bank and Spotlight support to investigate.
How can I get copies of invoices or receipts for my Spotlight Reporting payments?
Log into your Spotlight Reporting account as the billing administrator and go to the Billing, Subscription, or Invoices section, where you can typically download past invoices and receipts as PDFs. These documents usually include your company name, plan details, billing period, tax/VAT information where applicable, and the last four digits of the card used. If you cannot access historical invoices—such as after a staff change or if the billing email has changed—reach out to Spotlight support with your organization’s name and any known invoice numbers so they can help recover the records.
What should I do if I see multiple Spotlight Reporting charges or amounts that don’t match my plan?
Multiple charges can occur if you manage more than one subscription (for example, separate accounts for different offices or brands) or if you’ve added additional entities or products mid-cycle, triggering prorated fees. First, compare each charge with the invoices listed in your Spotlight Billing area to see if they correspond to upgrades, add-ons, or annual renewals. If you still see unexplained duplicates or unexpected amounts, contact Spotlight Reporting support with a list of the transaction dates and amounts so they can reconcile them against your account and correct any billing errors.