Sprout Social

Software98% confidence

Sprout Social is a social media management and analytics platform that helps businesses manage publishing, engagement, listening, and reporting across multiple social networks.

Chicago, IL
sproutsocial.com

About Sprout Social

Sprout Social is a social media management and analytics platform headquartered in Chicago, IL, designed for brands, agencies, and organizations that manage multiple social profiles. The platform centralizes publishing, engagement (inbox), social listening, and detailed reporting across networks like X (Twitter), Facebook, Instagram, LinkedIn, Pinterest, TikTok, and more. Sprout Social is a subscription-based SaaS product, typically billed per user seat, with plans such as Standard, Professional, and Advanced that increase in features and reporting depth, and a 30‑day free trial for new customers.

A Sprout Social charge may appear on your bank or card statement if you (or your company) signed up for a free trial and converted to a paid plan, upgraded your subscription tier, added additional users, or purchased add-ons such as social listening or premium analytics. Charges are usually billed monthly or annually in advance, and you may see amounts aligned with plan pricing (for example, Standard, Professional, or Advanced tier per user, multiplied by the number of seats). You might also see a temporary authorization when first adding or updating a card, or prorated charges/credits when changing plans or billing frequency mid-cycle.

If you’re unsure about a Sprout Social charge, first log into your Sprout account at sproutsocial.com and go to Settings > Billing (or Account & Settings > Invoices) to review your current plan, billing dates, and invoices. Check whether a colleague, agency partner, or another team within your organization created a Sprout account using your card. For help, you can visit the Sprout Social Help Center at support.sproutsocial.com, use in-app chat (for logged-in customers), or reach out to their support team via email (commonly support@sproutsocial.com). If you still don’t recognize the charge, contact Sprout with the exact amount, date, and last four digits of the card so they can locate the account, or contact your bank to dispute unauthorized activity.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sprout Social.

  1. SPROUT SOCIAL, INC CHICAGO US

Frequently Asked Questions

What are the typical Sprout Social subscription prices that might appear on my statement?

Sprout Social offers several core plans that are usually billed per user seat. As of recent pricing, the Standard plan commonly starts around $249/month per user, the Professional plan around $399/month per user, and the Advanced plan around $499/month per user, with discounts sometimes available for annual billing. Your charge may be a multiple of these amounts if you have several users or additional add-ons like Listening or Premium Analytics. Always verify current pricing on sproutsocial.com/pricing as it may change over time.

Why was I charged by Sprout Social after a free trial?

Sprout Social’s 30‑day free trial converts to a paid subscription at the end of the trial period if you entered payment details and did not cancel before the trial ends. At that point, the card on file is charged for the selected plan and number of users, either monthly or annually depending on what you chose at signup. You can confirm your trial end date and billing start date in the Billing section of your Sprout account or in the welcome/trial emails Sprout sent when you signed up.

Why do I see a small or temporary Sprout Social charge on my card?

When you first add or update a payment method, Sprout Social’s billing processor may place a small temporary authorization hold (sometimes a few dollars or less) to verify the card. This is not a completed charge and should automatically disappear from your pending transactions within a few business days. Your actual subscription fee will post as a separate, full-amount transaction once your billing period begins or renews.

How can I view my Sprout Social invoices and confirm what I’m paying for?

Log in to your Sprout Social account at sproutsocial.com and navigate to Settings > Billing or Account & Settings > Invoices (naming may vary slightly by account type). There you can see current and past invoices, plan details, number of users, add-ons, billing frequency, and tax/VAT where applicable. You can usually download PDF invoices for your records, which will match the amounts you see on your bank or credit card statement.

How do I cancel or change my Sprout Social subscription so future charges stop?

To change or cancel your subscription, sign in to Sprout Social and go to Settings > Billing or Account & Settings > Plan. From there, you can downgrade, remove user seats, change billing frequency, or request cancellation according to your contract terms. Some accounts (especially annual or enterprise contracts) may require contacting your Sprout account representative or support team to process changes; in those cases, reach out via the Help Center or the contact details in your service agreement. Keep in mind that cancellations usually take effect at the end of your current billing period, and partial-month refunds are not typically provided unless otherwise stated in your contract.

Why was my Sprout Social charge higher than last month?

Your Sprout Social bill may increase if you added additional user seats, upgraded to a higher plan tier (e.g., from Standard to Professional), enabled paid add-ons, or switched from monthly to annual billing with a larger upfront charge. Sometimes extra charges appear due to prorated adjustments when changes are made mid-cycle—these may show as a combination of a partial credit and a new higher charge. Review your latest invoice in the Billing section to see itemized changes and confirm whether someone on your team modified the account.

How can I request a refund or dispute a Sprout Social charge I don’t recognize?

If you believe you were charged in error, first check your Sprout account’s invoices and any related emails to confirm the billing period and services. If it still looks incorrect or you don’t recognize the account, contact Sprout Social support with the transaction amount, date, currency, and the last four digits of the card so they can locate the subscription—this is typically done via the Help Center at support.sproutsocial.com or by emailing support@sproutsocial.com. Refunds are evaluated case by case and depend on your plan, contract terms, and how long ago the charge occurred. For suspected fraud where no one at your company authorized Sprout, you should also contact your bank or card issuer immediately.

How do I contact Sprout Social about a billing or account issue?

For billing questions, log into your Sprout Social account and use the in-app support or Help option, which will route you to their support team with your account details. You can also visit support.sproutsocial.com to browse billing articles or submit a request, and many customers can email support@sproutsocial.com for help. If you work with a dedicated Sprout account manager (common for larger or enterprise customers), you can also contact them directly using the information in your contract or onboarding emails for faster resolution of account-specific billing questions.

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