Squarespace

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Squarespace is a software-as-a-service platform that provides website building, hosting, e-commerce, and related tools for individuals and businesses to create and manage websites and online stores.

New York, NY
squarespace.com

About Squarespace

Squarespace is a software-as-a-service platform that lets individuals, creators, and businesses build and host professional websites, portfolios, blogs, and online stores without needing to code. From its headquarters in New York, NY, Squarespace provides website templates, drag‑and‑drop editing tools, custom domains, e‑commerce capabilities, email marketing, and analytics in a single subscription. Many customers also use Squarespace for online scheduling (Squarespace Scheduling / Acuity), memberships, and selling digital products or services.

A charge from Squarespace on your bank or card statement typically relates to a website or online store subscription, domain registration or renewal, a Squarespace Scheduling plan, email/marketing add‑ons, or a one‑time purchase like a custom domain or template add‑on. Charges are usually billed monthly or annually, depending on the plan you chose, and may renew automatically until cancelled. You may also see temporary authorization holds when updating your payment method, starting a trial that converts to a paid plan, or verifying a card; these small or duplicate-looking amounts usually drop off after a few business days.

If you don’t recognize a Squarespace charge, start by searching your email accounts for “Squarespace” or “no-reply@squarespace.com” to locate receipts or account notices, then sign in at squarespace.com and check Billing & Subscriptions for active sites, domains, or scheduling plans. Remember that charges might be under a brand or business name you run on Squarespace, or under a friend/colleague’s account if they set the site up for you. For help, visit support.squarespace.com to access live chat or email support, review your invoices, or request cancellation or refunds in line with their policies; if you still suspect unauthorized use, you can also contact your bank or card issuer after gathering your billing details.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Squarespace.

  1. SQUARESPACE INC. +16465803456 US
  2. SQUARESPACE INC. +16465803456 NY
  3. SQUARESPACE INC. +16465803456 USA

Frequently Asked Questions

What are the typical Squarespace charges I might see on my statement?

Squarespace charges most commonly appear for website subscriptions, online store (Commerce) plans, Squarespace Scheduling (formerly Acuity Scheduling), domain registrations/renewals, and email/marketing add‑ons. On statements, the descriptor often includes “SQSP”, “SQUARESPACE”, or “SQ* SQUARESPACE” followed by part of your site or account name. Amounts usually correspond to your monthly or annual plan price, plus any taxes or domain fees.

How much does a Squarespace subscription usually cost?

Squarespace’s website plans are typically billed either monthly or annually, with annual billing being cheaper per month. As of recent pricing, core website plans often range from around $16–$50 per month when paid annually, while month‑to‑month pricing is higher; Commerce (online store) plans cost more than basic website plans. Your exact price may differ by region, currency, promotions, and whether you’re paying monthly or annually—check Billing & Subscriptions in your account to see the precise amount and renewal date.

Why was I charged by Squarespace after my trial ended?

When you start a Squarespace trial and add a payment method, your site may automatically convert to a paid subscription at the end of the trial unless you cancel beforehand. The charge you see is usually the first billing period (monthly or annual) for the plan you selected. To avoid future charges, log in to squarespace.com, go to Billing or Subscriptions, and cancel before the next renewal date shown on your invoice.

How do I cancel or pause my Squarespace website or Commerce subscription?

To cancel, sign in at squarespace.com, open the site you want to stop, and go to Settings > Billing & Account (or Settings > Billing) > Subscriptions, then choose your website or Commerce plan and select Cancel Subscription. Cancellation stops future renewals, but you typically retain access until the end of the current billing period; Squarespace does not usually offer partial refunds for unused time on monthly plans. If you only want to pause, some plans allow pausing or downgrading to a lower tier instead of fully cancelling.

How do I cancel Squarespace Scheduling (Acuity) to stop recurring charges?

For Squarespace Scheduling, log in and navigate to your Scheduling account, then go to Business Settings or Account Settings > Subscription or Plan, and choose the option to cancel or downgrade. Make sure you complete all cancellation steps until you receive a confirmation email. If you manage Scheduling through your main Squarespace site billing, check that both the website plan and the Scheduling add‑on are updated or cancelled, so you don’t continue to be billed.

Can I get a refund for a Squarespace charge I didn’t expect?

Squarespace has limited refund policies: annual website plans and domain purchases may be eligible for a short refund window (often around 14 days for initial purchases), while renewals and monthly plans are generally non‑refundable once billed. If you believe you were charged in error or had an unintended renewal, sign in and review your invoices under Billing, then contact Squarespace Support at support.squarespace.com with your site URL, email, and transaction details to request a review. They will determine eligibility based on the date, type of charge, and their current refund policy.

Why do I see a small or duplicate Squarespace charge or a $0/$1 authorization?

Squarespace or its payment processor may place a temporary authorization hold (often $0, $1, or a small amount) when you add or update a card to verify that it’s valid. These are not actual charges and should disappear from your statement within a few business days. If a pending amount looks duplicated, check again after it posts—one line is usually the final charge and the others are temporary holds that will drop off automatically.

How can I figure out which Squarespace site or domain a charge belongs to?

Log into squarespace.com with any email addresses you may have used and go to Billing & Subscriptions or Domains to see active services and invoices. Each invoice lists the site name, domain, and plan associated with the payment, along with the last four digits of the card charged and the billing period covered. If you manage multiple brands or domains, match the invoice total and date with the charge on your bank statement to identify which specific site or domain it relates to.

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