Squirrel Street

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Squirrel Street (formerly Shoeboxed Australia) is an Australian SaaS company that digitises and organises receipts, invoices, and business documents for small businesses, bookkeepers, and accountants.

Crows Nest, New South Wales, Australia
squirrelstreet.com

About Squirrel Street

Squirrel Street (formerly Shoeboxed Australia) is an Australian cloud software service that digitises and organises receipts, invoices, and business documents for small businesses, sole traders, bookkeepers, and accountants. Based in Crows Nest, New South Wales, Squirrel Street lets you snap photos of paperwork via a mobile app, upload PDFs and emails, or send physical documents to be scanned and data‑entered for you. The platform extracts key data (GST, totals, suppliers, dates), categorises expenses, and can publish this information directly to popular accounting systems so that businesses can streamline bookkeeping and compliance.

A Squirrel Street charge typically appears on your bank or card statement when you pay for one of their subscription plans, add‑on document bundles, or mail‑in document processing services. Most customers are billed on a recurring monthly or annual basis according to their plan’s document limits and features. You may also see separate or adjusted charges for upgrades or downgrades between tiers, additional document volumes beyond your plan, trial periods that roll into paid subscriptions, or replacement/extra document mail‑in kits. Some banks may briefly show a small pending amount as a card authorisation when you first sign up or update your payment method.

To verify or resolve questions about a Squirrel Street charge, first log in to your Squirrel Street account and check the Billing or Account/Subscription section for your current plan, billing history, and invoices. Compare the statement date and amount with the tax invoice available in your account or in your email. If you still have concerns, contact Squirrel Street through the support options listed on squirrelstreet.com (typically a help form, email support, or in‑app help) and provide the last four digits of the card charged, the exact amount, and the charge date so they can locate your account. Common issues—such as not realising a trial converted to a paid plan, having multiple business entities under separate subscriptions, or forgetting about an annual plan renewal—are usually resolved by reviewing your subscription settings, adjusting or cancelling the plan, and, where eligible, requesting a refund or credit in line with their billing policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Squirrel Street.

  1. SHOEBOXED AUSTRALIA CROWS NEST AUS

Frequently Asked Questions

What types of Squirrel Street subscriptions are there and how are they billed?

Squirrel Street offers tiered subscriptions designed around how many documents you process each month and the features you need (for example, higher tiers for heavier receipt volumes or multiple entities). Plans are typically billed monthly or annually to the card you add in your account’s Billing section. When you upgrade or downgrade, Squirrel Street usually prorates the amount so you only pay for the portion of the billing period used on each plan. Exact plan inclusions and current pricing are listed on the Pricing page at squirrelstreet.com.

Why am I seeing a recurring Squirrel Street charge every month or year?

A repeating Squirrel Street charge usually means you have an active subscription that renews automatically until you cancel. Monthly plans renew on the same date each month, and annual plans renew once per year on your original sign‑up or renewal date. Log into your Squirrel Street account and check the Subscription or Billing area to see your renewal date and plan type. If you manage bookkeeping for multiple businesses, you may have more than one active subscription under the same payment card.

How do I cancel or pause my Squirrel Street subscription so future charges stop?

To cancel, sign in to your Squirrel Street account via the web app and go to Account or Billing/Subscription, then follow the prompts to cancel or downgrade your plan. Cancellation generally stops future renewals, but you retain access until the end of your current paid period. If you need to temporarily pause rather than fully cancel, contact Squirrel Street support via the website to ask about options such as downgrading to a lower tier or placing the account on hold, as available under their current policies. Always confirm the cancellation status on your Billing page and save the confirmation email for your records.

Why was I charged by Squirrel Street after a free trial or when I thought I had cancelled?

If you signed up for a free or discounted trial, it typically converts automatically to a paid subscription at the end of the trial unless you cancel before the trial expiry date shown in your account. In addition, cancelling after your card has already been charged for a new billing cycle will not usually generate an automatic refund, but it will prevent the next renewal. Check your Billing or Subscription page to see the exact billing dates and the time your cancellation was processed. If you believe you were charged in error, contact Squirrel Street support with your account email and the transaction details to request a review.

How can I request a refund or dispute a Squirrel Street charge?

Refunds are handled directly by Squirrel Street according to their current refund and cancellation policy, which you can review on their website or in the terms you accepted at sign‑up. If you believe a charge is incorrect—such as being billed after timely cancellation, being charged twice, or being billed for a plan you didn’t intend to select—contact Squirrel Street through their official support channels with the date, amount, and last four digits of the card used. They will check your subscription history, login activity, and billing records to determine eligibility for a refund or credit. Avoid filing a bank chargeback before speaking with Squirrel Street, as that can delay resolution and may temporarily lock your account.

What are common Squirrel Street charge amounts and why might they vary from month to month?

Most Squirrel Street charges correspond to your chosen subscription tier, which is a fixed monthly or annual fee listed on their Pricing page. However, your charge may vary if you upgrade or downgrade mid‑cycle, exceed the standard document allowance for your plan (if applicable), or add extra services such as mail‑in document processing kits. In those cases, you might see prorated charges, one‑off add‑on fees, or adjustments on your statement. You can review a breakdown of each invoice, including GST for Australian customers, in the Billing or Invoices section of your account.

Why do I see a small or pending Squirrel Street charge on my card?

When you first add or update a payment card, Squirrel Street’s payment processor may place a small temporary authorisation to verify that the card is valid. This can appear as a low‑value or $0 pending transaction on your online banking, but it is not a final charge and should disappear automatically after a few days. Your actual subscription fee will be processed as a separate completed transaction. If a pending authorisation lingers or converts into an unfamiliar posted amount, contact both your bank and Squirrel Street support for clarification.

How can I confirm which Squirrel Street account is linked to the charge on my statement?

If you manage books for several clients or have multiple entities, you may have created more than one Squirrel Street account using different emails but the same card. Start by searching your email inboxes for “Squirrel Street” or “Shoeboxed Australia” to find recent invoices, which list the account email and business name. You can then log into that account and check the Billing page to confirm the charge matches the plan and date shown on your bank statement. If you still cannot identify the account, contact Squirrel Street support with the transaction amount, date, and first/last name on the card so they can help locate it securely.

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