Steadfast

Home & Garden82% confidence

Steadfast is a home safety brand (operated by Zenara Commerce LLC) that sells the Haven carbon monoxide detector and related safety products online.

Sheridan, Wyoming, United States
Owned by Zenara Commerce LLC

About Steadfast

Steadfast is a consumer safety brand focused on protecting households from carbon monoxide exposure. Through its online storefront, the company markets the Haven detector, a plug‑in carbon monoxide monitor that emphasizes real‑time readings, industrial‑grade sensors, and a highly visible digital display designed to alert homeowners to dangerous CO levels earlier than many standard detectors. The brand is operated by Zenara Commerce LLC, a Wyoming‑registered company that sells Haven directly to consumers via its truststeadfast.com website and other online channels.

A charge from “SP STEADFAST 3073165197 WY” on a card statement typically reflects an online purchase of a Haven carbon monoxide detector (or a related accessory) processed through Shopify, with “SP” denoting the Shopify payment platform and “Steadfast” indicating the merchant brand. Customers usually see this charge after placing an order on the Steadfast website, sometimes alongside a shipping or tax component. In some cases there may be a temporary authorization hold when the order is placed, which later converts to a final charge when the item ships.

If you have questions about this charge, start by checking your email for order confirmation messages from Steadfast or Haven, and review your recent online purchases on truststeadfast.com. You can contact the company using the support email and phone number listed on their website—both tie back to Zenara Commerce LLC at its Sheridan, Wyoming business address. Keep your order number, date of purchase, and the last four digits of the card handy when you reach out. If you don’t recognize the transaction after reviewing household purchases, you can ask Steadfast’s support to look up the charge by card details, and, if necessary, dispute the transaction with your card issuer.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Steadfast.

  1. SP STEADFAST 3073165197 WY

Frequently Asked Questions

Why do I see a charge from “SP STEADFAST 3073165197 WY” on my card statement?

This descriptor usually indicates an online purchase from Steadfast’s Haven carbon monoxide detector store, processed via Shopify (“SP” refers to Shopify, and the phone number/‘WY’ reflect the company’s Wyoming registration and support line). If you recently ordered a Haven detector or related accessories online, this is likely that transaction.

What products does Steadfast typically charge for and what are common amounts?

Steadfast primarily charges for Haven carbon monoxide detectors sold directly through its website. The most common amounts correspond to single‑unit or multi‑unit bundles, often in the range of a single device plus shipping and tax, or discounted multi‑pack pricing for 2–4 units. The exact amount depends on promotions and the number of detectors in your order.

Does Steadfast offer a money‑back guarantee or trial period for the Haven detector?

Yes. Steadfast advertises a 90‑day money‑back guarantee on Haven. Customers can try the detector in their home and, if not completely satisfied within that period, may request a full refund according to the refund policy on truststeadfast.com.

How can I cancel an order or change my shipping details after being charged by Steadfast?

If you need to cancel or modify an order soon after placement, contact Steadfast support immediately using the email or phone number listed on truststeadfast.com, providing your name, order number, and correct shipping address. If the order has not yet shipped, they may be able to cancel or adjust it; if it has shipped, they will advise you on return or exchange options.

How do I request a refund from Steadfast for a Haven detector purchase?

To request a refund, review the Refund Policy page on truststeadfast.com, then contact Steadfast via their support email or contact form with your order number, purchase date, and reason for return. Follow any return‑shipping instructions they provide. Once they receive and process the return in line with the 90‑day guarantee and policy terms, the refund is issued back to the original payment method.

Why do I see a pending or duplicate Steadfast charge on my account?

Some banks show a temporary authorization hold when you place an order on the Steadfast website and then a final posted charge when the order is captured. The initial pending hold should drop off automatically after your bank’s standard clearing period. If two charges both post and do not reverse within a few business days, contact Steadfast support and your card issuer to investigate.

How can I verify that a Steadfast charge is legitimate and not fraud?

First, search your email for receipts from Steadfast or Haven and log into any account you created on truststeadfast.com to view recent orders. Check with other members of your household who may have ordered safety devices. If no one recognizes the purchase and Steadfast support cannot locate an order tied to your card or email, contact your bank or card issuer to report potential unauthorized use and request a dispute.

How do I contact Steadfast about a billing or product issue?

You can reach Steadfast through the contact information on truststeadfast.com, which lists Zenara Commerce LLC’s Sheridan, Wyoming address, a support email (such as info@truststeadfast.com), and the customer service phone number ending in 5197. Using the site’s contact form and including your order details generally speeds up resolution of billing or product questions.

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