Stellar Room

Restaurant90% confidence

Stellar Room is a Sydney-based catering company providing handcrafted meals and full-service catering for film and television productions, photo shoots, corporate events, and small gatherings, with a focus on fresh, locally sourced ingredients.

Moore Park, New South Wales, Australia
stellarroom.com.au

About Stellar Room

Stellar Room is a Sydney-based catering company located in Moore Park, New South Wales, Australia. They specialise in handcrafted meals and full-service catering for film and television productions, photo shoots, corporate events, and intimate private gatherings. With a strong focus on fresh, locally sourced ingredients, Stellar Room designs tailored menus ranging from on‑set craft services and individual meal boxes to large-format buffets and plated functions. Bookings and menu planning are typically handled through their website, stellarroom.com.au, or directly with their events and production catering team.

A charge from “Stellar Room,” “Stellar Room Catering,” or a similar descriptor may appear on your bank or card statement when you’ve ordered catering, on‑set meals, crew food, event canapés, or beverage service through them. This can include one‑time event payments, deposits to secure a booking date, progress payments for larger productions, and final invoices after an event wraps. In some cases, you might see pre-authorisation holds when a card is used to guarantee an order, cover potential overages (such as additional guests or extended service), or secure last‑minute bookings; these holds usually drop off or are adjusted to the final amount once the invoice is closed.

If you’re unsure about a Stellar Room charge, start by checking recent event, production, or shoot dates you or your company organised, and look for email confirmations or invoices from stellarroom.com.au. Many bookings are made through a production office, event planner, or corporate account, so you may need to ask your internal finance or production coordinator for the related invoice. To resolve questions, contact Stellar Room using the details on their website—typically via their online contact form, email, or phone—providing the exact charge amount, date, and the last four digits of the card used so they can locate your booking. Common issues such as duplicate payments, date mix-ups, or changes in guest numbers can usually be clarified by comparing the signed quote or catering agreement with the final invoice, and Stellar Room’s team can advise on adjustments, credits, or refunds where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stellar Room.

  1. STELLAR ROOM PTY LTD Moore Park AU

Frequently Asked Questions

Why do I see a charge from Stellar Room on my card if I didn’t personally book catering?

Many Stellar Room charges are made under a company, production, or agency booking, even though they appear under the cardholder’s name. If you work in film, TV, photography, events, or marketing, the charge may relate to on‑set catering, crew food, or a client event your team organised. Check with your production manager, office manager, or accounts department to see if your card was used to secure a booking or pay a deposit on behalf of your organisation.

What amounts does Stellar Room typically charge for catering?

Stellar Room’s charges vary based on headcount, menu selection, and service level (drop‑off catering vs. full‑service staff and equipment). Smaller shoots or meetings might show charges in the low hundreds of dollars, while full‑day productions or larger corporate events can appear as higher, bundled totals. You may see multiple charges for the same event date if food and beverage, overtime, or last‑minute additions were processed as separate invoices. For an exact breakdown, refer to your quote or invoice from stellarroom.com.au.

Does Stellar Room use deposits, prepayments, or authorization holds?

Yes. For many events and productions, Stellar Room may require a deposit or part‑payment in advance to secure your date and confirm staffing and ingredients. When a card is provided to guarantee a booking or cover potential overages, a temporary authorization hold may appear; this is not a completed charge and should either fall away automatically or be converted into part of the final payment. If a hold remains after several business days or doesn’t match your invoice, contact Stellar Room with the transaction details so they can reconcile it.

How can I cancel or change a catering booking with Stellar Room and avoid additional charges?

To cancel or amend a booking, you’ll need to contact Stellar Room directly using the email or phone number listed on your booking confirmation or via the contact form on stellarroom.com.au. Their ability to waive or reduce charges depends on how much notice you provide, as they commit to staff and fresh ingredients ahead of time. Most catering agreements include cut-off times for final guest numbers and cancellation windows, so review your original quote or terms for any applicable fees.

How do I request a refund or dispute an amount charged by Stellar Room?

If you believe you’ve been overcharged or billed incorrectly, reach out to Stellar Room first before contacting your bank. Provide your full name or company name, event or production title, event date, and the exact amount and date of the charge, along with any invoice or quote numbers. Their team can review the signed quote, any changes made on the day (such as extra meals or extended service), and issue a corrected invoice or partial/whole refund where an error is confirmed.

Why was I charged by Stellar Room after my event date?

It’s common for Stellar Room to process the final balance after an event or shoot, once actual guest counts, overtime, or additional items (like extra platters or beverages) are tallied. In these cases, you might see an initial deposit charge before the event and a separate final reconciled charge afterward. Compare the dates and amounts on your statement with your deposit receipt and final invoice to confirm that both add up to the agreed total.

How can I get a copy of my Stellar Room invoice or receipt for this charge?

Invoices and receipts are usually emailed to the organiser or production contact who confirmed the booking, often from an @stellarroom.com.au address. If you don’t have access to that email, contact Stellar Room and provide the transaction amount, date, and last four digits of the card, plus your company or production name. They can re-send the invoice or receipt to your preferred email so you can verify line items and reconcile the payment.

How do I contact Stellar Room about a mystery charge on my statement?

Visit stellarroom.com.au and use the contact information listed—typically a phone number and an email address dedicated to bookings or general enquiries. When you reach out, include a screenshot or details of the charge (date, amount, and card type), along with your name, company, or production name so they can search their booking system. Contacting them directly is usually the fastest way to confirm whether the transaction is legitimate, which event it relates to, and whether any adjustments are needed.

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