Subpilot is a subscription‑management app by Finelo Limited that helps users track, manage, and cancel recurring subscriptions to avoid unwanted charges and save money each month.
Subpilot is a software tool and mobile app developed by Finelo Limited that focuses on subscription tracking and cancellation. By connecting to users’ bank accounts and email, it automatically detects recurring subscriptions, upcoming renewals, and trial periods, then presents them in a single dashboard so users can see where their money is going. The service is marketed as a way to stop wasteful spending on forgotten subscriptions and offers guided or concierge-style cancellation workflows to help users terminate services that are no longer needed.
A Subpilot charge typically appears on bank or card statements when a user signs up for one of its paid plans or in‑app services, such as Subpilot Premium or concierge cancellation options. Pricing commonly includes one‑time or recurring fees (e.g., around $19.99 for Subpilot Premium and higher tiers or add‑on services), and charges may follow a free trial or introductory promotion if the user does not cancel before the renewal date. Some customers report confusion about these fees or being surprised by charges after trials, which aligns with the app’s model of subscription-based access to its tools and premium features.
If you don’t recognize a Subpilot charge, first check whether you or someone with access to your device installed the Subpilot app or signed up via subpilot.finelo.com or subpilot.tech using your email or card. You can review your Subpilot account, app store subscriptions (Apple App Store or Google Play), and email receipts to confirm the plan and billing dates. For help, Subpilot provides customer support and a dedicated Help Center where you can submit tickets or email support@subpilot.finelo.com to ask about specific charges, request assistance canceling your Subpilot plan, or dispute a billing issue. If you’re unable to resolve the matter with Subpilot, you can contact your bank or card issuer to inquire about additional options such as blocking future charges or filing a dispute.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Subpilot.
Why do I see a charge from Subpilot on my card statement?
You’ll typically see a Subpilot charge when you’ve signed up for one of its paid plans or in‑app services, such as Subpilot Premium or concierge cancellation features. These may be billed as a one‑time lifetime access fee, a monthly subscription, or specific add‑ons (for example, auto‑cancellation packages or trial‑notifier tools). Check your email for a Subpilot receipt or log into the app or website using the email tied to your card to confirm what plan you activated.
What are common Subpilot pricing amounts I might see charged?
Common Subpilot charges include amounts around $19.99 for a premium plan, higher one‑time payments near $99.99 for extended or lifetime access, and additional fees for services like auto‑cancellations or trial‑notification tools (e.g., $4.99, $17.99, $49.99, or $69.99, depending on the option selected). The exact figures can change over time, so check your Subpilot account or app‑store purchase history to match the amount you see on your statement.
How do I cancel my Subpilot subscription or paid plan?
To cancel, open the Subpilot app or visit the Subpilot website, go to your account or billing/settings section, and look for the option to cancel or manage your plan. If you subscribed through the Apple App Store or Google Play, you may need to cancel through your phone’s subscription settings instead. After canceling, you should receive confirmation by email—keep that message for your records in case you need to dispute future charges.
Can I get a refund for a Subpilot charge I didn’t expect?
Subpilot’s ability to refund depends on its current refund policies and how long it has been since you were charged. If you believe you were billed in error or did not understand that a free trial would renew, contact Subpilot support as soon as possible through their Help Center or by emailing support@subpilot.finelo.com with details of the transaction. If they decline a refund and you still believe it’s unauthorized or misleading, you can ask your bank or card issuer about disputing the charge.
How can I contact Subpilot about billing or charge questions?
You can reach Subpilot by visiting their online Support Center, where you can submit a support ticket describing your issue, or by emailing support@subpilot.finelo.com. Provide the last four digits of your card, the charge amount, date, and any account email addresses you may have used. This helps their team locate your subscription and respond more quickly about the specific transaction.
Why did Subpilot charge me after a free or discounted trial?
Many Subpilot offers include a trial period after which access automatically converts into a paid plan unless cancelled before the trial ends. If you entered your payment details and agreed to the terms, the system will bill you at the standard rate when the trial expires. If you did not intend to continue, check your account and app‑store subscriptions to ensure the plan is canceled, then contact Subpilot support promptly to ask whether a refund or partial credit is possible.
Can Subpilot place small temporary or pending charges on my account?
In some cases, Subpilot or its payment processor may place a small temporary authorization on your card when you first sign up or update payment details, to verify that the card is valid. These authorizations usually appear as pending low‑value charges and should disappear or be reversed automatically within a few days. If a small charge remains posted and you don’t recognize any active Subpilot plan, contact Subpilot support or your bank for clarification.
What if I can’t find a Subpilot account but keep getting billed?
If you see recurring Subpilot charges but don’t remember creating an account, try searching your email inboxes (including spam) for messages from Subpilot or Finelo and check all app‑store accounts on your devices for active subscriptions. If you still can’t locate the account, contact Subpilot support with the transaction details so they can look it up on their side. If they cannot identify or stop the billing to your satisfaction, ask your bank or card issuer to block future payments and investigate the transactions further.