Sugbo Grill is a family-owned restaurant in Albany, Western Australia, offering Filipino and Asian-inspired dishes alongside Western classics, and providing dine-in, catering, and takeaway services.
Sugbo Grill is a family-owned restaurant based in Albany, Western Australia, specialising in Filipino and Asian-inspired dishes alongside familiar Western favourites. They offer a casual, family-friendly dining experience with menu items such as grilled meats, noodles, rice dishes, seafood, and classic comfort food. In addition to dine-in service, Sugbo Grill typically provides takeaway orders and catering for events, gatherings, and functions in the local area.
A Sugbo Grill charge may appear on your bank or card statement if you paid for a meal in the restaurant, placed a takeaway order, booked catering, or ordered online or over the phone. Payments are usually processed as a one-time point-of-sale card transaction, but you may also see pre-authorisation holds if your bank places a temporary hold when your card is swiped or tapped. If you booked a large catering order or event, you might see a deposit charge first and a final balance charge closer to your event date.
If you’re unsure about a Sugbo Grill charge, start by checking recent dine-in visits, takeaway receipts, or email confirmations for online or catering orders around the transaction date. Review your bank statement description for details such as “SUGBO GRILL ALBANY” or similar wording, and compare the amount with your last visit or order total (including any tips or surcharges). For questions or to request a copy of your receipt, contact them through the details listed on sugbogrill.com.au or their social media pages, and provide the date, amount, and last four digits of your card so they can locate the transaction. If you still can’t identify the charge, your bank can help investigate or dispute the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sugbo Grill.
Why do I see a charge from Sugbo Grill on my bank statement?
A charge from Sugbo Grill usually relates to a recent visit to their Albany restaurant, a takeaway order, or a catering booking you made. The description on your statement may appear as “SUGBO GRILL ALBANY” or similar. Check your recent outing dates, receipts, and any email or text confirmations for food orders or event catering.
Does Sugbo Grill use subscriptions or recurring billing?
No, Sugbo Grill does not operate on a subscription or membership model. All charges are one-time payments for food, drinks, or catering services. If you see multiple charges, they are likely from separate visits, orders, or split payments rather than an automatic recurring fee.
Why is the Sugbo Grill amount slightly higher than my bill total?
The final charge may be higher than the menu subtotal because of added items, public holiday or weekend surcharges, card payment surcharges, or a tip you approved at the terminal. Some banks also show the total including currency conversion fees if you’re using an international card. Compare the statement amount with your printed or emailed receipt to see the breakdown.
Can Sugbo Grill place a temporary hold or pending charge on my card?
In most cases, Sugbo Grill processes standard point-of-sale payments, but your bank may show a pending or temporary authorisation when your card is first tapped, inserted, or used online. This can appear as a small hold or as the estimated bill amount before it is finalised. These pending amounts usually drop off or convert to the final settled charge within a few business days, depending on your bank.
How can I get a copy of my receipt or verify a Sugbo Grill transaction?
To verify a charge, gather the transaction date, exact amount, and last four digits of the card used, then contact Sugbo Grill via the contact details on sugbogrill.com.au or by visiting the restaurant. Staff can usually look up recent transactions through their point-of-sale system and confirm what was purchased. If you paid through an online ordering or delivery partner, also check confirmations in your email or app.
How do I dispute a charge or request a refund from Sugbo Grill?
If you believe you were overcharged, charged twice, or charged in error, contact Sugbo Grill directly as soon as possible with your receipt and statement details. They can review their till records, void mistaken transactions where applicable, or process a refund back to your original payment method if warranted. If you can’t resolve the issue with the restaurant, you may then contact your bank or card issuer to start a dispute.
I was part of a group—could the Sugbo Grill charge be from split billing?
Yes, group meals can result in multiple smaller charges or one larger charge depending on how the bill was split at the table. If you used your card to pay your share, the amount on your statement may not match the full table bill, only your portion including any tip. Check with others in your group to confirm who paid which parts.
How can I contact Sugbo Grill about a mystery charge?
Visit sugbogrill.com.au and use the listed phone number, email address, or contact form to reach their team, or speak to staff in person at their Albany, WA location. When you contact them, have your transaction date, amount, and card type ready so they can quickly search their records. Providing a photo or screenshot of the statement entry can also help them identify the charge faster.