SunExpress is a Turkish-German leisure airline operating scheduled and charter flights, primarily between Europe and holiday destinations in Turkey and around the Mediterranean. The "INFLIGHT" tag indicates this charge was for onboard purchases during a SunExpress flight.
Owned by Joint venture of Turkish Airlines and Lufthansa
About SunExpress
SunExpress is a Turkish-German leisure airline jointly owned by Turkish Airlines and Lufthansa, based in Antalya, Turkey. It operates scheduled and charter flights connecting many European cities with popular holiday destinations in Turkey and around the Mediterranean. In addition to standard air travel services, SunExpress offers onboard food and beverages, duty-free items on select routes, seat selection, additional baggage options, and other travel extras that can be purchased before or during your flight. More information, including flight management and support, is available at sunexpress.com.
A charge that includes “SunExpress” and “INFLIGHT” (or similar wording such as “SunExpress Inflight” or “SunExpress Onboard”) on your bank or card statement typically relates to purchases made during a SunExpress flight. This can include snacks, meals, drinks, headsets, duty-free items (where offered), Wi‑Fi or entertainment services (on equipped aircraft), or upgrades like extra legroom seats paid for while onboard. In some cases you may also see small temporary authorization holds when a card is swiped onboard to verify the payment method; these can differ from the final settled amount and usually drop off within a few days.
If you don’t recognize this SunExpress INFLIGHT charge, start by confirming whether you or anyone traveling with you recently flew SunExpress and made onboard purchases using your card. Check your email for the SunExpress booking confirmation, boarding passes, and any e-receipts or bank notifications from the travel dates. To resolve questions, you can contact SunExpress via the support section at sunexpress.com, where you’ll find web forms and phone numbers by country; have your flight date, route, booking reference, and the exact charge amount and date ready. Common issues—such as duplicate charges, incorrect amounts, or charges after a declined transaction—are usually handled by SunExpress customer service or, for some inflight point-of-sale issues, by your card issuer if a dispute or chargeback is needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SunExpress.
Why do I see a SunExpress INFLIGHT charge on my card after my trip?
A SunExpress INFLIGHT charge usually appears a few hours to a few days after your flight because onboard card payments are sometimes processed in batches once the aircraft has landed and the data is uploaded. The amount will correspond to purchases such as food, drinks, duty-free products, or seat upgrades paid for in the cabin. If you shared your card with another traveler in your party, their onboard purchases may also have been charged to your card. Compare the charge date and amount with what you remember buying on that specific flight.
What types of purchases are typically billed as SunExpress INFLIGHT, and what are common amounts?
SunExpress INFLIGHT charges generally cover onboard food and beverages, snacks, hot meals on longer routes, alcoholic drinks, and sometimes duty-free or comfort items where available. Small charges (for example, roughly €3–€10) are often for single drinks or snacks, while mid-range amounts (around €10–€30) could reflect meal combos or several items purchased together. Larger totals (such as €30–€80 or more) may indicate multiple passengers’ orders on one card or a combination of food, drinks, and higher-priced items like duty-free goods. Exact prices vary by route, currency, and current onboard menu.
Why is there a small SunExpress INFLIGHT card charge or hold that later disappeared or changed amount?
When you pay onboard, SunExpress or its payment processor may place a temporary authorization hold on your card to verify it, which can appear as a small or rounded amount. Once the final transaction is processed, that hold is either adjusted to the correct purchase total or released, causing the initial pending line to disappear. This is normal card behavior for inflight point-of-sale systems and doesn’t mean you were charged twice. If a pending hold remains for more than 7–10 business days, contact your bank or card issuer for assistance.
How can I get a receipt or breakdown of my SunExpress INFLIGHT purchase?
Cabin crew often offer paper receipts at the time of purchase, but if you did not receive one or have lost it, you can request a record of your transaction from SunExpress customer service. Visit sunexpress.com and go to the Help or Contact section, then use the appropriate contact form or phone number and provide your full name, flight number, travel date, route, and the exact amount and date of the charge. They can usually look up onboard point-of-sale records linked to your flight and card details. Your bank or card statement can also help confirm the total and posting date, even if item-level detail is only available from SunExpress.
How do I dispute or request a refund for a SunExpress INFLIGHT charge I believe is incorrect?
Start by contacting SunExpress directly, as they are best placed to verify what was recorded by the onboard payment system. Use the contact options at sunexpress.com and include your booking reference (PNR), flight information, scanned boarding pass if available, and a clear explanation of the issue (for example, duplicate charge, incorrect amount, or a transaction you did not authorize). If SunExpress confirms an error, they can process a partial or full refund to your original payment method; processing times can vary by bank and may take several business days to appear. If you cannot resolve the matter with the airline, you can then contact your card issuer to inquire about a formal dispute or chargeback.
Can a SunExpress INFLIGHT charge appear even if my onboard card payment was declined?
In some situations, an attempted but declined inflight payment may still leave a temporary authorization on your account that looks like a charge. These authorizations should automatically reverse and drop off your statement within several business days if the transaction was never completed. If a declined attempt later posts as a final charge, gather any receipts or screenshots you have and contact SunExpress customer service to review the transaction. Your card issuer can also help verify whether the payment was ultimately approved or reversed on their side.
Could this SunExpress INFLIGHT charge be related to extras like seats or baggage instead of food and drink?
Yes, certain extras such as seat upgrades (e.g., more legroom or preferred seats) or additional baggage purchased while at the airport or sometimes onboard can be processed through SunExpress’s payment systems and show up similarly on your statement. However, pre-booked seats and baggage purchased online before travel usually appear simply as “SunExpress” or “sunexpress.com” rather than “INFLIGHT.” Check your booking confirmation email and manage-booking section on sunexpress.com to see which extras you paid for in advance. If you still cannot match the charge, contact SunExpress with your booking reference and flight details for clarification.
How can I contact SunExpress about a charge if I no longer have my booking details?
If you do not have your booking reference, you can still reach out to SunExpress via the Contact or Help section on sunexpress.com using your full name, approximate travel date, departure and arrival cities, and the last four digits of the card that was charged. Providing a screenshot or exact text of the transaction from your statement (including date, time, currency, and amount) will help them locate the relevant flight and payment record. They may ask additional security questions to verify you as the cardholder. If they cannot identify the transaction, your bank or card issuer remains your next step to investigate or dispute the charge.