Sunshine Mitre 10

Home & Garden90% confidence

Sunshine Mitre 10 is an independently owned Australian hardware and home improvement retailer based in Queensland, supplying building materials, hardware, garden supplies, plumbing, and related products to DIY and trade customers.

Nambour, Queensland, Australia
sunshinemitre10.com.au

About Sunshine Mitre 10

Sunshine Mitre 10 is an independently owned hardware and home improvement retailer based in Nambour, Queensland, and operating multiple stores across regional and South East Queensland. As part of the Mitre 10 network, they supply timber and building materials, power tools, paint, hardware, garden supplies, plumbing and bathroom fittings, and general home improvement products to both DIY customers and trade professionals. Many locations also offer trade desks, timber yards, delivery services to building sites, colour-matching for paint, and special-order facilities for products not kept in regular store stock.

A Sunshine Mitre 10 charge on your bank or card statement usually relates to an in-store purchase, online order, timber or building material delivery, or a trade-account payment. You may also see separate charges for special orders, hire equipment (where available), deposits on custom items, or for multiple invoices processed on the same day. Some customers might notice a temporary pre-authorisation (often a small or rounded amount) when a card is first processed, especially for phone orders or larger deliveries; this is generally released automatically when the final transaction is completed.

To verify a Sunshine Mitre 10 charge, first check recent receipts, email order confirmations, delivery dockets, or trade account invoices, including any orders placed by phone or click-and-collect. If you still have questions, contact your local Sunshine Mitre 10 store or use the contact details at sunshinemitre10.com.au with the transaction date, exact amount, and the last four digits of the card used so they can locate the sale. Common billing issues—such as duplicate swipes, returns not yet credited, or confusion between multiple store locations—are usually resolved by reviewing the original sales docket and, if necessary, processing a refund or adjustment back to the same payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sunshine Mitre 10.

  1. SUNSHINE HARDWARE PT NAMBOUR AUS

Frequently Asked Questions

Why do I see a Sunshine Mitre 10 charge on my statement when I only ordered materials by phone?

Sunshine Mitre 10 often processes card payments for phone orders and deliveries through the store’s point-of-sale system, so the charge appears just like an in-store transaction. The description on your statement may show the store’s suburb (for example, “SUNSHINE MITRE10 NAMBOUR”) even if you never visited in person. Check any phone quotes, emailed invoices, or delivery dockets for the same amount and date to confirm the charge.

What are common Sunshine Mitre 10 charge amounts and patterns I might see?

Because Sunshine Mitre 10 is a retail and trade hardware business, charge amounts vary widely—from small DIY purchases under $20 to large trade invoices for timber and materials that can run into the hundreds or thousands of dollars. Trade customers may see multiple charges on the same day if several invoices were paid separately or if a deposit and final balance were processed as two transactions. You may also see rounded amounts when a deposit is taken for special orders or deliveries.

Does Sunshine Mitre 10 place temporary authorisation holds on my card?

In some cases, particularly for phone orders, larger deliveries, or when a card is first validated, your bank may show a temporary authorisation hold from Sunshine Mitre 10. This is used to confirm that your card is valid and has sufficient funds, and it can appear as a pending or slightly different amount to the final invoice. These holds are normally released automatically by your bank within a few business days and are replaced by the final settled transaction, if applicable.

How can I get a copy of the receipt or invoice for a Sunshine Mitre 10 charge?

If you made the purchase in store, your receipt is the tax invoice and may also have been emailed if you provided an email address at checkout. For trade or account customers, invoices and statements are usually available through your trade account contact, via email, or by contacting the trade desk at the store that supplied the goods. To request a copy, contact your local Sunshine Mitre 10 (details at sunshinemitre10.com.au) with the transaction date, amount, store location, and, if possible, your invoice or quote number.

How do I resolve a suspected incorrect or duplicate charge from Sunshine Mitre 10?

First, compare the charge with any receipts, invoices, or delivery dockets from around that date to rule out forgotten or split payments. If you still believe a charge is incorrect or duplicated, contact the specific Sunshine Mitre 10 store shown on your statement or use the contact form/phone numbers on sunshinemitre10.com.au, providing the date, amount, and last four digits of your card so they can look up the transaction. If an error is confirmed, the store can usually process a refund or adjustment back to the original payment method; if you can’t reach a resolution, you may also contact your bank to dispute the transaction.

Can I cancel or change a Sunshine Mitre 10 order after my card has been charged?

For special orders, deliveries, or orders placed by phone or online, you may be able to cancel or amend the order before it has been picked, cut (for timber), or dispatched, though restocking or supplier fees can sometimes apply. Contact the store that processed your order as soon as possible with your invoice or order number. If the order is cancelled and you’re eligible for a refund, Sunshine Mitre 10 will generally return the funds to the original payment method in line with their returns and refunds policy.

What is Sunshine Mitre 10’s refund policy for card purchases?

Refunds are subject to Sunshine Mitre 10’s returns policy, which typically requires proof of purchase and that products are in resalable condition, unless they are faulty or not as described. Approved refunds for card purchases are usually processed back to the same card used for the original transaction and may take a few business days to appear, depending on your bank. Some custom or special-order items, cut materials, and clearance goods may have limited or no change-of-mind return rights, so check your invoice or ask in store for details.

Does Sunshine Mitre 10 offer accounts or recurring billing for trade customers, and how does that appear on my statement?

Many Sunshine Mitre 10 locations offer trade or commercial accounts where purchases are invoiced and then paid on statement, rather than at the register each time. When you pay a trade account by card, your statement will usually show a single Sunshine Mitre 10 charge for the statement amount, often on a monthly cycle, rather than itemised individual purchases. If you’re unsure what a trade account payment relates to, review your latest trade statement or contact the trade desk at your supplying store for a breakdown of charges.

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