Question 1

What are the typical Superhuman subscription prices I might see on my statement?

Accepted Answer

For most individual users, Superhuman typically charges around $30 per month when billed monthly, or a discounted equivalent when billed annually (processed as a single larger charge once per year). Team and business plans are priced per user per month and may appear as higher, consolidated amounts if you’re paying for multiple seats. Exact pricing can vary by plan, billing currency, and promotions, so check your invoice or account billing page at superhuman.com for the current rate associated with your charge.

Question 2

Why was I charged by Superhuman after a free trial?

Accepted Answer

When you start a Superhuman trial, you’re usually asked to enter a payment method and agree that your subscription will begin automatically at the end of the trial period unless you cancel in time. If you see a charge right after your trial ends, it’s likely your first paid billing cycle being processed. You can confirm your trial start and end dates, as well as your billing schedule, by checking your original welcome emails or your billing settings inside Superhuman.

Question 3

How do I cancel or pause my Superhuman subscription to avoid future charges?

Accepted Answer

To cancel, sign in to your Superhuman account and go to your billing or subscription settings, then follow the prompts to cancel your plan before the next renewal date. If you’re on a team or business plan, you may need to be an admin or primary billing contact to adjust or cancel the subscription or reduce seats. You can also reach out to support@superhuman.com or use the in‑app support to request cancellation assistance or discuss options for pausing service.

Question 4

Why do I see a small or pending Superhuman charge that later disappears?

Accepted Answer

Superhuman (or its payment processor, such as Stripe or an app store) may place a small authorization hold on your card when you first sign up or update your payment method. This is a temporary check to verify that your card is valid and has available funds; it may appear as a $0, $1, or similarly small pending charge. These holds are automatically reversed and should drop off your statement within a few business days without actually being collected.

Question 5

Can I get a refund for a Superhuman charge I wasn’t expecting?

Accepted Answer

Superhuman generally charges at the start of each billing period and does not routinely offer refunds for unused time if you cancel mid‑cycle, especially for monthly plans. However, if you were charged after you believed you had cancelled, were accidentally billed for extra seats, or experienced a billing error, contact support@superhuman.com with your account email, last four digits of the card, and the exact amount/date of the charge. Their team can review your case and let you know if a full or partial refund or credit is possible under their current policies.

Question 6

Why was I billed a larger amount from Superhuman than my usual monthly fee?

Accepted Answer

A higher‑than‑expected Superhuman charge may be due to switching from monthly to annual billing (resulting in a single larger annual charge), adding additional team members or seats, or upgrading to a higher‑tier plan with more features. Sometimes organizations consolidate multiple user subscriptions into one invoice, which can also change the total. Check your latest invoice and team seat count in your Superhuman admin or billing dashboard, or contact support to have them walk through the breakdown of your charge.

Question 7

How can I confirm which email account or team is associated with this Superhuman charge?

Accepted Answer

If you manage multiple email addresses or work across several organizations, the Superhuman charge may be tied to a different account than you expect. Search all your inboxes for receipts or onboarding emails from "Superhuman" or "Stripe" to identify the account owner. If you still can’t locate it, email support@superhuman.com with the transaction details (amount, date, and last four digits of the card), and they can securely verify which account or workspace the charge belongs to.

Question 8

What statement descriptors or names might Superhuman charges use?

Accepted Answer

Superhuman charges may appear on your statement with descriptors such as "SUPERHUMAN," "SUPERHUMAN.COM," "SUPERHUMAN*SUBSCRIPTION," or similar variations, often accompanied by their San Francisco, CA location or the name of their payment processor. If you see a descriptor like this around the time you signed up for or renewed an email productivity service, it is likely related to your Superhuman subscription. Comparing the statement date and amount with your known billing plan can help confirm the match.

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