SurveyMonkey

Software93% confidence

SurveyMonkey is an online survey and feedback platform that enables individuals and organizations to design, distribute, and analyze surveys and forms.

San Mateo, CA
surveymonkey.com
Owned by Symphony Technology Group

About SurveyMonkey

SurveyMonkey is a leading online survey and feedback platform based in San Mateo, CA, used by individuals, businesses, schools, and nonprofits worldwide. Through surveymonkey.com, users can create surveys, forms, quizzes, and polls, then collect and analyze responses with built‑in reporting tools and integrations (such as Slack, Salesforce, and Mailchimp). The company offers free basic accounts as well as paid plans for individuals and teams that unlock advanced logic, branding, analytics, and collaboration features.

A SurveyMonkey charge may appear on your bank or card statement when you upgrade from a free account to a paid plan, start or renew a subscription, purchase additional response credits, or add optional features. Common scenarios include monthly or annual auto‑renewing subscriptions, team plans billed per user, and one‑time purchases tied to a specific survey project. You may also see a temporary small authorization amount (often $0–$2) when you first add or update a payment method, which is used to verify your card and then reversed by your bank.

To verify a SurveyMonkey charge, first sign in at surveymonkey.com using any email addresses you may have used, and check your Billing or My Account section for invoices and recent payments. Compare the billing date, amount, and last four digits of the card on file with what appears on your statement; most invoices can be downloaded as PDFs for your records. If you still have questions, visit help.surveymonkey.com to search support articles or contact their support team via the in‑product help panel or web form—have your invoice number, account email, and the exact charge amount/date ready to speed up resolution. Common issues such as cancelling auto‑renew, updating a card, or correcting duplicate accounts can usually be handled directly in your account settings or with assistance from Support or Sales for team plans.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SurveyMonkey.

  1. SurveyMonkeyCore 003531592075 IE

Frequently Asked Questions

Why do I see a charge from SurveyMonkey on my bank or credit card statement?

You’re typically charged by SurveyMonkey when you upgrade to a paid plan, when an existing subscription renews, or when you purchase add‑ons such as extra responses or team seats. The descriptor may appear as “SURVEYMONKEY”, “SMK*SURVEYMONKEY”, or a similar variation. Check the Billing or Account section after logging into surveymonkey.com to see which subscription or purchase matches the date and amount of the charge.

What are common SurveyMonkey subscription prices and billing patterns?

SurveyMonkey offers individual plans (often around US$39/month for Standard if billed monthly, with discounted annual Advantage and Premier tiers) and team plans (commonly billed annually per user, for example Team Advantage and Team Premier). Charges may appear monthly or once per year depending on your chosen term and whether you pay as an individual or as a team. Exact pricing and currencies vary by country and can change over time, so the most accurate current rates are listed on surveymonkey.com/pricing.

Why was I charged by SurveyMonkey when I thought I cancelled my account?

SurveyMonkey subscriptions auto‑renew until you turn off auto‑renewal in your Billing settings. If you cancelled after a renewal date, your account usually remains on the paid plan until the end of the current billing period, and the recent charge would still apply. Log in to surveymonkey.com, go to My Account > Billing (or Account Details) to confirm your next renewal date and whether auto‑renew has been disabled, and contact support if you believe you were billed in error.

How do I cancel or pause my SurveyMonkey subscription to stop future charges?

To stop future charges, sign in to surveymonkey.com, go to your profile or avatar menu, then open My Account > Billing (or Plans & Billing) and turn off auto‑renew or downgrade to a free plan at the end of your term. For multi‑user team plans, only the primary account owner or administrator can manage cancellations, so you may need to contact them internally. Be sure to complete the cancellation steps before your renewal date; SurveyMonkey does not typically offer partial refunds for unused time in a billing period.

How can I request a refund for a SurveyMonkey charge I don’t recognize or no longer need?

SurveyMonkey’s refund eligibility depends on factors like your plan type, billing cycle, and how long it has been since you were charged. Start by logging in and reviewing invoices under Billing; if you still believe the charge is incorrect, visit help.surveymonkey.com and use the contact options (in‑product support or web form) to request assistance, providing the charge date, amount, and last four digits of the card. Refunds are not guaranteed—especially for renewed terms already in progress—but the support team can review your case and advise on next steps.

Why do I see a small $0–$2 SurveyMonkey charge or a pending authorization on my card?

SurveyMonkey or your payment processor may place a small temporary authorization when you first add or update a card, or when verifying your payment method before a subscription charge. This is not an actual purchase and generally appears as a pending amount (often $0–$2) that your bank will automatically reverse within a few business days. If the pending amount doesn’t fall off or converts into a posted charge, contact your bank and SurveyMonkey Support with a screenshot of the transaction.

Can my company have multiple SurveyMonkey charges for different users or teams?

Yes, organizations often have several SurveyMonkey accounts—individual licenses and team plans—each billing separately, sometimes under different departments or email addresses. This can result in multiple recurring charges, especially around annual renewal dates. If you suspect duplicate billing, identify all work email addresses that might be tied to SurveyMonkey, check each account’s Billing section, and then consolidate or cancel extra accounts; SurveyMonkey Sales or Support can help merge or adjust plans where appropriate.

How do I contact SurveyMonkey about a billing issue or to get a copy of my invoice?

Most billing issues and invoices can be accessed directly in your account under My Account > Billing or Transaction History at surveymonkey.com. For additional help, go to help.surveymonkey.com and use the support contact options—logged‑in paid users typically see priority web support or can submit a detailed request with attachments. If you purchased through a sales representative or invoice billing, the billing or sales contact information on your contract or invoice can also be used to reach their team.

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