Sushi Hub

Restaurant95% confidence

Sushi Hub is an Australian fast-casual Japanese restaurant chain specializing in takeaway and dine‑in sushi, sashimi, salads, and related Japanese dishes, made fresh in-store throughout the day.

Sydney, New South Wales, Australia

About Sushi Hub

Sushi Hub is an Australian fast‑casual Japanese restaurant chain headquartered in Sydney, New South Wales, with dozens of locations across major shopping centres, train stations, and CBD areas nationwide. They specialise in freshly made sushi rolls, nigiri, sashimi, sushi boxes, bento boxes, salads, and Japanese side dishes prepared throughout the day in each store. Customers can typically order takeaway at the counter, dine in at selected locations, or place orders through third‑party delivery platforms listed on their website at sushihub.com.au.

A Sushi Hub charge may appear on your bank or card statement when you make a purchase in-store (tap-and-go, EFTPOS, or credit card), place an order via an online delivery partner linked from their website, buy a party platter or catering order, or purchase/use a Sushi Hub gift card. The transaction descriptor often includes “SUSHI HUB” plus the store location or shopping centre name, and the charge will usually match the total on your receipt, including any extras such as drinks or add‑ons. Some banks may show a small temporary “pending” amount first (for example if you used contactless payment or a digital wallet) before it updates to the final purchase total.

If you’re unsure about a Sushi Hub charge, start by checking recent food purchases, especially from shopping centres or train stations where you may have picked up takeaway. Look for an email receipt from a delivery service (like Uber Eats, DoorDash, or Menulog) and compare the date, time, and amount. To resolve questions, you can contact the specific Sushi Hub store (phone details are listed on the Store Locator at sushihub.com.au) or use the Contact form on their website with a screenshot of the charge, date, and amount. If you suspect an error, your bank can help you review or dispute the transaction after you attempt to resolve it with Sushi Hub or the relevant delivery partner.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sushi Hub.

  1. SUSHI HUB - DARLINGHUR +61390172792 AU
  2. SUSHI HUB SWANSTON MELBOURNE AUS

Frequently Asked Questions

Why does my bank statement show a charge from “SUSHI HUB” with a location name?

Sushi Hub transactions often appear on your statement as “SUSHI HUB” followed by the store location or shopping centre (for example, “SUSHI HUB QVB SYDNEY” or similar). This indicates the specific outlet where you made your purchase. The amount should match the total on your in‑store EFTPOS receipt or your delivery order invoice.

What are typical Sushi Hub charge amounts I might see?

Typical individual Sushi Hub purchases range from about AUD $5–$15 for a few rolls or small items, around AUD $10–$25 for sushi boxes, bento or a full meal, and from roughly AUD $40–$90 for larger party platters or catering orders. If you see multiple small charges on the same day, they may reflect separate visits or split payments (for example, if you and a friend paid separately). Always compare the statement amounts with your receipts or food delivery order history.

Can Sushi Hub charges be recurring or subscription-based?

Sushi Hub does not offer subscriptions in the way that streaming or software services do, so you should not see a scheduled recurring membership fee directly from Sushi Hub. However, if you have saved your card in a delivery app (like Uber Eats or DoorDash) and frequently reorder from Sushi Hub, it may look like regular charges from the same merchant. These are separate one‑time orders processed each time you place an order, not a true subscription.

Why do I see a small pending or duplicate Sushi Hub charge on my card?

Some banks show an initial pending authorisation when you tap your card or use a digital wallet at Sushi Hub, which can temporarily appear as a separate small or duplicate charge. This is usually an automated verification hold and should drop off or adjust to the final purchase amount within a few business days. If a pending authorisation doesn’t clear or you end up with two settled charges for the same visit, contact your bank and provide the store receipt, then follow up with the specific Sushi Hub store if needed.

How can I get a receipt or invoice for my Sushi Hub purchase?

For in‑store purchases, a paper EFTPOS receipt is printed at the time of payment—this is your main proof of purchase. If you need another copy (for example, for work expenses), you can contact the store you visited with the date, approximate time, amount, and last four digits of your card; they may be able to reprint or confirm the transaction. For delivery orders, your invoice or tax receipt is usually available in your delivery app (Uber Eats, DoorDash, Menulog, etc.) or in the confirmation email from that platform.

How do I resolve a Sushi Hub charge I don’t recognise or believe is incorrect?

First, check whether a family member or colleague may have used your card at Sushi Hub, and review your food delivery history for recent orders from Sushi Hub. If you still don’t recognise the charge, use the Store Locator on sushihub.com.au to identify and call the store that matches the location on your statement, or submit details (screenshot, date, amount, and last four digits of your card) via the Contact form on their website. If you suspect card fraud and cannot resolve it with the store or delivery platform, immediately report it to your bank so they can block your card and help you dispute the transaction.

Can I get a refund or adjustment for an incorrect Sushi Hub charge?

Refunds and adjustments for Sushi Hub purchases are handled directly by the individual store or the delivery platform you ordered through. If you were overcharged, charged twice, or received an incorrect order, contact the store promptly with your receipt, or use the “Help” or “Report an issue” section in your delivery app. Approved refunds are normally processed back to the original payment method; depending on your bank, it may take a few business days for the credit to appear on your statement.

How can I contact Sushi Hub about a billing or payment issue?

For specific transaction questions, it’s best to contact the exact Sushi Hub store shown in your statement description—phone numbers and addresses are listed under the Store Locator at sushihub.com.au. For broader account or feedback issues, you can use the Contact or Feedback form on their website and include your full name, contact details, store location, date of purchase, and a screenshot of the charge. Providing clear details helps them quickly look up the transaction and advise on next steps.

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