Sushi Sushi is an Australian fast‑casual sushi chain known for made‑to‑order and grab‑and‑go sushi rolls, sashimi, nigiri, and bento‑style Japanese dishes. Founded in Melbourne, the brand operates kiosks, food‑court outlets, and street‑front stores across Australia, particularly in shopping centres and CBD locations. Typical menu items include classic sushi rolls, hand rolls, platters, hot snacks (like chicken karaage and gyoza), and combo packs, with prices generally ranging from a few dollars for individual rolls to higher amounts for larger platters or catering orders. You can find store locations, menus, and catering information on their official website at sushisushi.com.au.
A “SUSHI SUSHI” or similar description on your bank or card statement usually indicates an in‑store purchase at one of their outlets in Australia. These are most often one‑time food purchases such as sushi rolls, lunch combos, or takeaway platters, but you may also see higher‑value transactions if you ordered catering or large party platters. Because Sushi Sushi does not operate a subscription service, you should not see recurring monthly charges from this merchant; however, you might notice multiple same‑day charges if different items were rung up separately or if you visited more than one location. Some banks may temporarily display a pending or authorization amount that can differ slightly from the final posted charge, especially for contactless or card‑not‑present transactions (such as online catering orders, where available).
If you’re unsure about a Sushi Sushi charge, first check recent receipts, food‑delivery or takeaway apps you use (in case the order was processed via a Sushi Sushi store), and your calendar around the transaction date—it may relate to a work lunch, shopping‑centre visit, or catering order. The location description on your statement (often including a suburb or shopping centre name) can help you match the charge to a specific store. To resolve questions, contact the store listed on your receipt or use the contact details on sushisushi.com.au to reach head office or customer service; provide the transaction date, exact amount, and the last 4 digits of your card so they can look it up. If the outlet confirms no matching sale or you suspect card misuse, contact your bank or card issuer promptly to dispute the transaction and request a card replacement.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sushi Sushi.
Why do I see a charge from Sushi Sushi on my bank statement when I don’t remember eating there?
Sushi Sushi outlets are commonly located in shopping centres, train‑station precincts, and CBD food courts, so the charge may relate to a quick takeaway meal or snack you bought while shopping or commuting. Check the date, time, and suburb on your statement and compare it with your movements that day (e.g., lunch near work, a mall visit, or a train‑station stop). Also review any shared‑card use (family members, partners, or staff using a business card), as someone else on your account may have made the purchase. If you still do not recognize it, contact Sushi Sushi via the details on sushisushi.com.au with the exact amount and date so they can attempt to trace the sale.
What are typical Sushi Sushi charge amounts I might see on my statement?
Most everyday purchases at Sushi Sushi fall in the range of about AUD $5–$25, covering items like individual rolls, small packs, and meal combos. Larger charges—often AUD $30 and above—usually relate to family packs, sushi platters, or catering orders for meetings and events. You may see multiple small amounts on the same day if each person in a group paid separately or if the cashier processed items as separate transactions. If the amount on your statement is significantly higher than what you’d normally spend, contact the store or head office with the transaction details for clarification.
Does Sushi Sushi offer subscriptions or recurring meal plans that could explain repeated charges?
Sushi Sushi primarily operates as a pay‑per‑order restaurant and does not generally offer subscription or automatic recurring meal plans. If you see multiple charges, they are most likely separate, one‑off purchases—such as frequent lunches at the same outlet or multiple transactions made by someone else on your card. Some corporate or catering arrangements may involve repeated orders, but these are usually manually placed each time, not auto‑billed like a streaming service. If your statement shows regular, patterned charges you don’t recognize, contact Sushi Sushi and then your bank to rule out unauthorized use.
Why is there a small pending or slightly different amount from Sushi Sushi on my card?
Some banks temporarily show a pending or pre‑authorized amount when you tap or insert your card, which can differ slightly from the final settled charge. This is common with contactless payments or when systems batch‑process transactions later in the day. The pending amount should update to the exact purchase total once the transaction is fully processed, typically within a few business days. If a pending Sushi Sushi amount never matches a real purchase or remains unresolved, contact your bank for clarification and, if needed, dispute options.
How can I get a copy of my receipt or verify the details of a Sushi Sushi transaction?
If you made an in‑store purchase, the fastest way is to contact the specific outlet you visited, ideally with the approximate time of purchase, exact amount, and last 4 digits of your card; the store may be able to reprint or confirm the receipt from their point‑of‑sale system. Where the store is unclear, use the location information on your bank statement (suburb, centre name) to narrow it down. For larger orders or catering, check your email for order confirmations or invoices, especially if you booked online or via a corporate account. If you cannot identify the store, use the general contact form or details on sushisushi.com.au and provide as much transaction information as possible so head office can assist.
How do I resolve an incorrect amount or double charge from Sushi Sushi?
Start by checking whether you might have made two separate purchases (for example, buying drinks later or splitting orders), as this can look like a duplicate charge. If you still believe you were overcharged or charged twice, take a photo or screenshot of your bank statement entry and contact the store directly, or reach out via the contact details on sushisushi.com.au. In many cases, the store can verify the duplicate in their system and arrange a correction or refund if appropriate. If you can’t resolve it with the merchant, contact your bank or card issuer to lodge a formal dispute.
What is Sushi Sushi’s policy on refunds or correcting mistaken orders?
As a fast‑casual restaurant, Sushi Sushi typically handles refunds and corrections directly at the store level, and policies can vary slightly by location and circumstance. If you were charged for an item you didn’t receive, the wrong product, or a clear billing error, visit or call the store as soon as possible with your receipt or proof of purchase—many outlets will offer a replacement item or process a refund where appropriate. For food‑quality concerns, stores often prefer to see or discuss the product promptly so they can assess and address the issue. For larger catering orders or issues handled through head office, use the contact information on sushisushi.com.au and provide your order confirmation, photos (if relevant), and full transaction details.
How can I contact Sushi Sushi about a charge I don’t recognize?
First, check whether your statement lists the specific store name or suburb; if so, you can call or visit that outlet directly and ask them to look up the transaction using the date, time window, and amount. If the store details are unclear, go to sushisushi.com.au and use the ‘Contact’ or ‘Feedback’ section to reach their customer service team, including your full name, contact details, transaction date, amount, and the last 4 digits of your card (never send your full card number). For significant or suspicious charges, contact both Sushi Sushi and your bank—Sushi Sushi can confirm if a sale exists in their system, while your bank can help secure your card and initiate a dispute if needed.