Sushia

Restaurant95% confidence

Sushia is an Australian Japanese restaurant and fast‑casual chain offering sushi rolls, sashimi, bento and other Japanese dishes through its Sushia Sushi Roll & Fresh Bar kiosks and Sushia Izakaya & Bar full‑service restaurants, including locations at Sydney International Airport and major shopping centres across Australia.

Sydney, New South Wales, Australia
sushia.com.au
Owned by Elleo Group

About Sushia

Sushia is an Australian Japanese restaurant group that operates both fast‑casual kiosks (Sushia Sushi Roll & Fresh Bar) and full‑service venues (Sushia Izakaya & Bar). They specialise in sushi rolls, sashimi, nigiri, bento boxes, donburi, ramen and other Japanese dishes, with many locations in major shopping centres and at Sydney International Airport. Sushia focuses on made‑to‑order and grab‑and‑go options, catering to travellers, office workers and shoppers looking for quick, fresh Japanese food. More information, menus and store locations are listed on their official website at sushia.com.au.

A Sushia charge typically appears on your bank or card statement after you purchase food or drinks in one of their kiosks or restaurants, or through a delivery partner that bills under the Sushia name. The transaction descriptor may include wording such as “SUSHIA,” “SUSHIA SUSHI ROLL,” “SUSHIA IZAKAYA,” or the particular centre or airport where the outlet is located (for example, “SUSHIA SYDNEY AIRPORT” or “SUSHIA [CENTRE NAME]”). Charges are usually one‑time point‑of‑sale transactions, but you may also see separate amounts for tips, split bills, or adjustments. In some cases, you might notice a small temporary authorisation or a pre‑authorisation for a slightly higher amount (especially at bar or airport locations) that later settles to the final charge.

If you are unsure about a Sushia charge, first check recent food purchases at shopping centres or airports, including days you travelled, commuted, or ordered takeaway/delivery. Look for a matching amount on your receipt, in your email (if you used a delivery app), or in the order history of services like Uber Eats, DoorDash or Menulog where Sushia may appear as the restaurant. To resolve questions, you can contact the specific Sushia location shown on your receipt or use the contact details and enquiry form at sushia.com.au with the transaction date, exact amount, and the statement descriptor. For billing issues such as duplicate charges or incorrect amounts, your bank or card issuer can also help investigate and may initiate a dispute if you cannot resolve it directly with the venue.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sushia.

  1. Sushia (Sydney Intl) Sydney Intern AUS
  2. Sushia Myer Albury Albury AU

Frequently Asked Questions

Why do I see a Sushia charge on my statement when I don’t remember eating there?

Sushia locations are often inside shopping centres, food courts and airports, so the transaction name may be different from the centre or terminal name you remember. Think back to recent travel days, work lunches or quick food court meals involving sushi, bento or Japanese takeaway. Also check any recent orders through delivery platforms—your bank statement may show “Sushia” even if you ordered via Uber Eats, DoorDash or Menulog rather than directly from the restaurant.

Does Sushia have subscriptions or recurring payments?

Sushia does not offer subscription meal plans or recurring billing; all standard transactions are one‑time restaurant or takeaway purchases. If you see multiple Sushia charges in a month, they represent separate visits or orders, not an automatic plan. If you believe a recurring charge is happening in error, gather your statements and contact your bank and Sushia (via sushia.com.au) to investigate potential misuse of your card details.

What are typical Sushia charge amounts?

Common Sushia transaction amounts range from small purchases (around AU$5–$15 for individual sushi rolls and small items) to AU$15–$30 for bento boxes, sets and meal combos, and higher totals (AU$30–$80+) for group dining or bar tabs at Sushia Izakaya & Bar locations. Airport venues may have slightly higher pricing than suburban kiosks. Your final amount can also be higher if you added drinks, sides or a tip at full‑service or bar locations.

Why do I see a pending or duplicate Sushia charge?

Some banks initially show a temporary authorisation from Sushia, especially when you tap‑and‑go or open a bar tab, which later adjusts to the final settled amount. For a short time this can look like two charges, but the authorisation hold should drop off automatically within a few business days. If a pending charge fully posts and you believe you were billed twice for the same visit, contact the specific Sushia store (or your bank) with the date, time and amount so they can review their point‑of‑sale records.

How can I get a receipt or tax invoice for my Sushia purchase?

Receipts are printed or offered at the time of purchase at Sushia kiosks and restaurants, and many delivery services also email you an itemised tax invoice. If you need a copy after the fact, contact the store you visited or use the contact form at sushia.com.au, providing the purchase date, approximate time, outlet location, last four digits of your card and the exact amount. They can usually reprint or email a tax invoice if the transaction can be located in their system.

How do I resolve an incorrect or unexpected Sushia charge?

First, compare the charge against any Sushia receipts or delivery orders around the same date to confirm whether items, tips or surcharges match. If the amount appears wrong (for example, an incorrect total, double billing or the wrong tip), contact the specific Sushia location or reach out via the contact details on sushia.com.au with your statement screenshot and any receipts. If you suspect fraud or you cannot resolve the issue with Sushia, notify your bank or card provider immediately so they can block further use and assist with a dispute or chargeback where appropriate.

Can I get a refund from Sshia for a mistaken or disputed charge?

Refunds for card charges are handled directly by the individual Sushia store, subject to their local policies and verification that an error occurred (such as a duplicate transaction or overcharge). Visit or call the venue you were charged by, or contact Sushia via sushia.com.au with full transaction details to request a review. If a refund is approved, it will usually be processed back to the original payment card and may take a few business days to appear, depending on your bank.

How can I contact Sushia about a charge on my card?

If your receipt lists the store’s contact number, call or visit that Sushia outlet directly with your proof of purchase and bank statement. If you are unsure which location processed the charge, check your statement descriptor for clues (such as “SYD AIRPORT” or a shopping centre name) and then use the store locator and contact form on sushia.com.au to reach the most likely venue. Provide the date, time zone, exact amount and last four digits of your card so they can quickly locate the transaction.

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