Swiggy

Delivery95% confidence

Swiggy is an Indian online food and grocery delivery platform that connects customers with restaurants and local stores through its app and website.

Bengaluru, Karnataka, India
swiggy.com
Owned by Bundl Technologies Private Limited

About Swiggy

Swiggy is one of India’s largest online food ordering and delivery platforms, operated by Bundl Technologies Private Limited. Through its mobile app and website, it partners with restaurants, cloud kitchens, and local stores to deliver meals, snacks, beverages, and groceries to customers’ homes and offices. Swiggy Genie and Instamart also provide quick-commerce services for everyday items and essentials.

A charge labeled similar to “pyu swiggy bangalore” on your card statement likely relates to an order you placed via the Swiggy app or website, such as a food order, Instamart grocery purchase, or a Swiggy Genie delivery. The somewhat cryptic “pyu” portion may be an internal or bank-side code, while “swiggy bangalore” indicates the merchant and typical processing location or headquarters, not necessarily your delivery city. Charges can be one-time for individual orders, or recurring if linked to a subscription-like product or membership (e.g., Swiggy One, if applicable).

If you’re unsure about a Swiggy charge, first open the Swiggy app and check your order history and payments section for a transaction on the same date and amount. Ensure you haven’t used Swiggy on multiple devices or shared your account with family or friends. For unresolved questions, you can contact Swiggy support directly through the in-app help & support section, where you can chat with support and reference the order ID. If you suspect unauthorized use, immediately update your Swiggy password, remove stored cards, notify your bank, and request your bank to block or replace the card if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Swiggy.

  1. pyu swiggy bangalore

Frequently Asked Questions

Why do I see a charge from Swiggy on my card when I don’t remember ordering?

Open the Swiggy app and check your order history for the transaction date and amount; many users forget small snack or late-night orders, or orders placed by family members using the same account. Also verify if your card is saved in multiple Swiggy accounts or devices—if you still don’t find a matching order, contact Swiggy support via the in-app Help section and notify your bank in case of suspected unauthorized use.

What does a descriptor like “pyu swiggy bangalore” mean on my bank statement?

This descriptor typically combines an internal processing code (such as “pyu”) with the merchant name and processing location, here Swiggy in Bangalore (their HQ). It does not necessarily mean the order was delivered in Bangalore; it simply indicates that the charge was processed by Swiggy’s payment systems based in that city.

Can Swiggy place temporary authorization holds on my card?

Yes. When you add a new card or place an order, Swiggy’s payment processor may place a small temporary authorization hold to verify your card details or confirm available balance. These holds usually appear as small pending amounts and are automatically reversed by your bank within a few days if they are not captured as a final charge.

How do I get a receipt or invoice for a Swiggy transaction?

You can find the receipt by opening the Swiggy app, going to “My Orders,” selecting the relevant order, and viewing or downloading the invoice from the order details page. This invoice lists the itemized charges, taxes, delivery fees, and any platform or packaging fees associated with that transaction.

How can I request a refund from Swiggy if there was an issue with my order?

Go to the affected order in the Swiggy app, tap on “Help” or “Support,” and choose the issue (e.g., missing items, wrong order, poor quality, or late delivery). Swiggy’s support team will review your complaint and, if approved, may issue a refund to your original payment method or as Swiggy money/credits, typically within a few business days depending on your bank.

Does Swiggy have any recurring or subscription-style charges, like Swiggy One?

Yes. If you subscribe to Swiggy One (or similar membership offerings), you may see recurring charges for the membership fee on your card at the chosen interval (monthly or yearly). You can view, manage, or cancel your membership in the app under your account settings or the Swiggy One section; cancelling stops future renewals but does not usually refund a period that has already started.

How do I cancel a Swiggy One or membership-related charge?

Open the Swiggy app, go to your profile or account settings, and navigate to the Swiggy One or membership section. From there you can turn off auto-renewal or cancel the subscription; this will prevent future recurring charges, though you will retain benefits until the end of the current billing period. If you see a renewal you did not intend, contact Swiggy support through the app as soon as possible to discuss options.

How can I contact Swiggy about a suspicious or incorrect charge?

The fastest way is through the Swiggy app: open “Help” or “Support” from the relevant order, or from your profile if you don’t see a matching order. If you cannot access the app, you can visit swiggy.com and use the support or help links associated with your account. For suspected fraud, combine this with immediate contact to your bank or card issuer to block the card and dispute the transaction.

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