TCBY

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TCBY (The Country's Best Yogurt) is a frozen yogurt chain offering soft-serve yogurt, smoothies, and related treats.

Broomfield, Colorado, USA
tcby.com
Owned by Famous Brands International

About TCBY

TCBY, short for "The Country's Best Yogurt," is a frozen yogurt and dessert chain that serves soft‑serve frozen yogurt, sundaes, smoothies, shakes, and a variety of toppings. Many locations also offer dairy‑free, no‑sugar‑added, and low‑fat options, catering to a wide range of dietary preferences. The brand operates primarily through franchised retail stores across the United States, including a location in Quincy, Illinois referenced in your statement.

A charge with a descriptor containing "TCBY" and a city such as Quincy, IL typically represents an in‑store purchase of frozen yogurt or related menu items, often a one‑time point‑of‑sale transaction. The “PURCHASE-SIG” portion indicates it was a card-present purchase authorized with a signature. You might see variations in the amount depending on size, number of items, taxes, and any add‑ons like extra toppings.

To verify this charge, review your receipts around the transaction date or check with others on your account who may have visited TCBY. If you still don’t recognize the charge, you can contact the specific TCBY location (phone details are usually on Google Maps or their store page) or reach out via the contact channels listed on TCBY’s main website. If the location cannot find the transaction or you suspect fraud, contact your card issuer promptly to dispute the charge or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TCBY.

  1. 506727 PURCHASE-SIG TCBY 9025804 Q QUINCY IL 90049305 506727

Frequently Asked Questions

Why do I see a TCBY charge from Quincy, IL on my statement?

This usually indicates an in‑store purchase made at the TCBY location in or near Quincy, Illinois. The charge reflects one or more frozen yogurt items, toppings, or beverages purchased at the time of the visit.

What are typical purchase amounts at TCBY?

Typical TCBY transactions can range from a few dollars for a single yogurt or smoothie to higher amounts if you purchased multiple items, large sizes, or take‑home containers. Taxes and extra toppings can also increase the total.

Does TCBY offer any type of recurring billing or subscriptions?

No, TCBY transactions are generally one‑time, in‑store purchases. They do not typically run subscriptions or recurring billing plans, so any repeated charges would likely be from multiple separate visits or multiple users on the same card.

How can I get a copy of my receipt for a TCBY purchase?

To request a copy of a receipt, contact the specific TCBY store where the purchase was made—provide the transaction date, approximate time, and amount shown on your statement. Many locations can search their point‑of‑sale records and email or print a duplicate receipt.

How do I request a refund or dispute an incorrect TCBY charge?

Start by calling or visiting the TCBY location that processed the charge and explain the issue, bringing your bank statement or receipt if possible. If the store cannot resolve it or you suspect unauthorized use, contact your card issuer to file a dispute and investigate the transaction.

Why is the descriptor for my TCBY purchase showing extra numbers or codes?

Card statements often append store IDs, terminal numbers, or internal reference codes to the merchant name (such as sequences of digits before or after “TCBY”). These are banking and processing identifiers and do not affect the actual amount charged.

Can TCBY place a temporary hold on my card?

Most TCBY purchases are straightforward final charges, but in some cases the payment terminal or card network may show a temporary authorization before it finalizes. Authorization holds should clear or update to the final amount within a few business days.

How can I contact TCBY customer service if I have a charge issue not tied to a specific store?

If the local store cannot assist or you are unsure which store processed the charge, you can use the contact form or information on tcby.com to reach TCBY’s corporate support, providing the date, amount, and statement descriptor for further help.

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