Teamgo

Software96% confidence

Teamgo is an Australian software company that provides a cloud-based visitor management platform for workplaces, enabling organisations to manage visitor, employee, and contractor check-ins via iPad kiosks, QR codes, and web/mobile apps.

Adelaide, South Australia, Australia
teamgo.co

About Teamgo

Teamgo is an Australian software company based in Adelaide, South Australia, that provides a cloud-based visitor and workplace management platform. Their system is designed for offices, campuses, government agencies, healthcare, and other secure or compliance-focused workplaces that need to track visitors, employees, and contractors. Teamgo offers iPad kiosk apps, QR code check-ins, and web/mobile-based sign-in tools, along with features like visitor badges, pre-registration, notifications, evacuation reporting, and compliance checks (such as NDAs or health declarations) to help organisations streamline front-desk operations and meet safety and record-keeping requirements.

A Teamgo charge on your bank or card statement usually relates to a subscription for their visitor management platform or add-on services. Most customers are billed on a recurring basis (monthly or annually) for a software subscription covering a set number of kiosks/locations or features, and charges may appear under names like “TEAMGO” or “TEAMGO.CO”. You might also see a charge after a free trial converts to a paid plan, when upgrading from one plan to another, or for additional locations, users, or SMS/notification usage. In some cases, small temporary authorisation holds may appear when you first add or update a payment method; these typically drop off automatically and are not actually captured.

If you’re unsure about a Teamgo charge, first log into your Teamgo account at teamgo.co using the email address of the account holder and check the Billing or Subscription section for invoices, plan details, and payment history. Compare the billing date, amount, and currency there to your bank statement, and check whether any colleagues, office managers, or reception staff manage the Teamgo subscription on behalf of your organisation. To resolve questions, you can contact Teamgo via the support or contact form on their website or through in-app support, providing the last 4 digits of the card, billing email, and transaction date (but never your full card number). If you believe a charge is incorrect, request clarification or a refund from Teamgo first; if it cannot be resolved, you can then follow up with your bank or card issuer for further assistance.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Teamgo.

  1. Teamgo Pty Ltd Adelaide AUS

Frequently Asked Questions

Why am I seeing a recurring Teamgo charge on my company card?

Teamgo operates on a subscription model, so most charges are for monthly or annual plans covering your visitor management kiosks and features. The recurring charge corresponds to the plan your organisation selected (for example, a single-location plan vs. multiple sites, and any add-ons such as SMS or advanced compliance tools). You can confirm the active plan and next billing date by logging into your Teamgo dashboard and visiting the Billing or Subscription section.

What are typical Teamgo subscription costs and why might the amount change?

Teamgo offers several subscription tiers that vary by number of locations, kiosks, and included features, and pricing is usually per location per month, with discounts for annual billing. Your amount may change if you add or remove locations, upgrade to a higher feature tier, or enable paid add-ons like increased SMS notifications or advanced integrations. Check your latest invoice in the Billing section of your Teamgo account to see a line-by-line breakdown of what you’re being charged for.

How do I cancel or pause our Teamgo subscription to stop future charges?

To cancel or change your Teamgo subscription, sign in at teamgo.co with an admin account and go to the Billing or Subscription area in the settings menu. From there you can downgrade, pause (if available in your region), or cancel auto-renewal in line with the terms shown in your account. After cancellation, you typically retain access until the end of your current billing period, and no further renewal charges should be applied unless you reactivate or upgrade again.

Why was I charged by Teamgo after a free trial or when I thought I had cancelled?

If you started with a free trial and entered payment details, the account usually converts to a paid subscription automatically at the end of the trial unless you cancel before the renewal date. Similarly, cancelling after a new billing cycle has started will not typically generate a partial refund; access will continue until the period ends. Review your Teamgo account’s Billing page to confirm your trial end date, cancellation status, and the exact renewal date associated with the charge.

How do I request a refund or dispute a Teamgo charge?

If you believe you were charged in error, first log into your Teamgo account and download the relevant invoice to understand what the charge covers. Then contact Teamgo support through the help/contact form or in-app support, including your company name, billing email, invoice number (if available), and the date and amount of the charge you’re questioning. Teamgo will review whether the charge falls within their refund and cancellation policies and will advise you on eligibility for a credit or refund; if you still disagree, you can then discuss options with your bank or card issuer.

Why do I see a small or pending Teamgo charge that later disappears?

When you add or update a card in Teamgo, your payment provider may place a small pre-authorisation (often a low-dollar or equivalent amount) to verify the card. This is not a real payment and is automatically reversed by your bank or card issuer, typically within a few business days. Only invoices listed as “Paid” in the Billing section of your Teamgo account represent actual captured charges.

How can I confirm which Teamgo account is linked to the charge on our statement?

Teamgo subscriptions are tied to the billing email and organisation name used at signup. If you manage multiple sites or have several administrators, ask your office manager, IT, or reception team whether they use Teamgo and which email they log in with. You can also contact Teamgo support via their website and provide the transaction date, amount, currency, and last 4 digits of the card so they can help locate the associated account, subject to security and privacy checks.

What should I do if I don’t recognise the Teamgo charge and my company doesn’t use visitor management software?

First, confirm internally that no department (such as Facilities, Security, HR, or a regional office) has signed up for Teamgo, as these subscriptions are sometimes managed outside of central finance. If no one recognises the service, contact Teamgo support with the transaction details so they can check for potential misuse of your card information and, if necessary, block further billing from their side. You should also notify your bank or card issuer, who can investigate, help you dispute unauthorised charges, and issue a new card if they suspect fraud.

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