Temple & Webster

Home & Garden96% confidence

Temple & Webster is an Australian online retailer specializing in furniture, homewares, and décor for home and office interiors.

Sydney, Australia
templeandwebster.com.au

About Temple & Webster

Temple & Webster is a leading Australian online retailer focused on furniture, homewares, and décor for homes and offices. Operating exclusively online from its base in Sydney, the company offers a wide range of products including sofas, beds, dining sets, outdoor furniture, rugs, lighting, storage, and decorative accessories. They partner with multiple brands and suppliers, so orders may ship from different warehouses across Australia. Purchases are made through their website templeandwebster.com.au, with various payment options such as major credit/debit cards, PayPal, and buy-now-pay-later services.

A Temple & Webster charge typically appears on your bank or card statement after you place an order on templeandwebster.com.au or through one of their promotional sales or email offers. Most charges are one-time payments for furniture or homewares, but you may also see partial charges if your order is split into multiple shipments, or a separate charge for delivery fees. In some cases you might see a small or temporary “pending” amount when you add or update a card, which is an authorization hold that should automatically drop off. If you used a buy-now-pay-later provider (such as Afterpay or Zip), your statement might show Temple & Webster as the original merchant alongside separate instalment payments managed by that provider.

To verify a Temple & Webster charge, start by checking your email for order confirmations or shipping notifications sent from @templeandwebster.com.au around the date of the charge. Log into your Temple & Webster account and review your “Orders” or “My Account” section to see invoices, payment methods used, and order totals including delivery. If you still don’t recognize the transaction, contact their customer service team via the Help Centre on templeandwebster.com.au or by replying to your order email, and provide the exact charge amount, date, and the name as it appears on your statement (for example, “TEMPLE & WEBSTER” or “TEMPLEANDWEBSTER.COM.AU”). For suspected fraud, contact your bank or card issuer immediately to dispute the charge and request that your card be blocked or replaced.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Temple & Webster.

  1. TEMPLE WEBSTER ST PETERS AU
  2. Temple & Webster St Peters AUS

Frequently Asked Questions

How will a Temple & Webster charge appear on my bank or card statement?

Temple & Webster charges usually appear with descriptors such as “TEMPLE & WEBSTER”, “TEMPLE&WEBSTER SYDNEY”, or “TEMPLEANDWEBSTER.COM.AU”. The amount should match the total of your order, including shipping and any discounts applied. If your order ships in multiple parts or from different suppliers, you may see more than one charge that together add up to your full order total.

Does Temple & Webster have subscriptions or recurring charges?

Temple & Webster is primarily a one-time purchase retailer and does not generally run ongoing paid subscriptions for customers. Most people will see a single charge per order placed on templeandwebster.com.au, plus any separate delivery fee if applicable. If you’re seeing repeated charges, check whether multiple separate orders were placed (for example during a sale) or whether a buy-now-pay-later provider is billing you in instalments.

Why do I see a small or duplicate Temple & Webster charge that later disappears?

A small or duplicate-looking Temple & Webster charge is often an authorization hold used to verify your payment method when you place an order or update card details. These holds may appear as pending for a short period and then drop off automatically when your bank releases the funds, usually within a few business days. Only the final settled transaction should remain as the actual payment for your order.

What are typical charge amounts from Temple & Webster?

Temple & Webster orders can range widely in value, from smaller décor items (often $20–$100) to large furniture purchases that may be several hundred or even thousands of dollars. Shipping fees are added based on the size and delivery location, so you might see non-rounded totals like $247.95 or $1,032.40. If the amount on your statement doesn’t match what you expect, compare it to the order total shown in your confirmation email or in your online account.

How can I cancel or change an order to avoid or adjust a Temple & Webster charge?

Because Temple & Webster processes orders quickly, cancellations or changes are time-sensitive and may not always be possible once an order is confirmed. Log in to your account, go to your Orders page, and check whether your order is still in a status that allows changes, then use the Help Centre contact form to request a cancellation or modification as soon as possible. If the order has already been dispatched, you may need to go through their returns process instead.

How do refunds and returns work for Temple & Webster charges?

If you’re eligible for a return or refund (for example, for damaged goods or change of mind where permitted), Temple & Webster will usually process the refund back to the original payment method. Depending on your bank or card issuer, it can take several business days for the refunded amount to show on your statement. Some items, such as custom-made products or certain clearance items, may have restricted return options, so always check the Returns & Refunds section on templeandwebster.com.au before lodging a request.

How can I contact Temple & Webster about an unrecognized or incorrect charge?

Visit templeandwebster.com.au and navigate to the Help Centre or Contact Us page, where you can submit a support request or use available live chat options during business hours. Include the transaction date, exact amount, last four digits of the card used, and a screenshot or text of how the charge appears on your statement. You can also reply directly to any order confirmation email you’ve received so their team can link your enquiry to a specific purchase.

What should I do if a Temple & Webster charge is on my statement but I don’t have an account or didn’t order anything?

If you don’t recognize the charge and have no Temple & Webster account or order emails, it may indicate that your card details were used without your permission. Immediately contact your bank or card issuer to report potential fraud, dispute the transaction, and request a new card. You can also reach out to Temple & Webster support with the transaction details so they can investigate whether an order was placed using your card information.

This merchant is in the Home & Garden category

Browse all

Related Merchants

Mitre 10
Bunnings Warehouse
IKEA
Fantastic Furniture
Koch & Co

Compare Temple & Webster

vsMitre 10vsBunnings WarehousevsIKEA

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you